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Broker/Intermediary Innovation of the Year
2009 Winner:
Igo4 Limited
Sponsored by AXA |
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Developed after 31 March 2009, this innovation could be a product, service, marketing or training-based initiative. More
The judges will look for an original and creative idea that can be shown to have demonstrably improved business practices, commercial performance or the customer experience.
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Claims Initiative of the Year
2009 Winner:
AXA Insurance
Sponsored by Crawford |
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This is open to any claims department of an FSA authorised insurer, Lloyd's syndicate or broker.
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Relates to any claims initiative launched after 31 March 2009 or the significant further development of a claims initiative since.
The initiative may have involved technology or a business process which added efficiency and improved service delivery to a series of claims or a specific claim.
The judges will look for a demonstrably positive effect on the way claims are processed.
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Commercial Lines Broker of the Year
2009 Winner:
Heath Lambert Group
Sponsored by QBE |
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This category is open to insurance brokers and independent intermediaries where commercial lines contribute to at least
50% of the total income.
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Entrants should be able to demonstrate how they go the extra mile to address market needs through the full rage of services offered including those that meet the special needs of large corporate clients and niche markets.
The judges will look for a sound business strategy over the longer term, profitable growth and differentiation in the commercial lines broking marketplaces.
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Corporate Sustainability Award
2009 Winner:
Allianz |
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This category is open to any authorised insurer, broker/intermediary or service provider who has corporate sustainability reflected in the core of their management strategy and incorporated into their day to day business operations.
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Entrants may also demonstrate an international, national or regional project and/or initiative which effectively delivered its corporate sustainability objectives.
Entrants should be able to demonstrate how they go the extra mile to address market needs through the full rage of services offered including those that meet the special needs of large corporate clients and niche markets.
The judges will look for evidence of an organizational approach which best demonstrates a coherent and clearly expressed commitment to corporate sustainability.
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Customer Service Initiative of the Year
2009 Winner:
Oval Insurance Broking Limited |
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This category is for any customer initiative launched after 31 March 2009 or the significant further development of an existing initiative since.
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Open to any FSA authorised insurer, Lloyd's syndicate or broker, this initiative may have involved technology, a new business practice or process.
The judges will look for a demonstrable indication of client satisfaction, retention of clients and dedicated activity which shows that the entrant has customers at the heart of its business.
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E Business Award
2009 Winner:
Provident Insurance plc
Sponsored by WINN Solicitors |
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Open to any FSA authorised insurer, Lloyd's syndicate or broker.
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This award will focus on the effective use of electronic business at the transaction interface with the client, whether that be in a business-to-consumer relationship or a business-to-business relationship to better satisfy the needs and expectations of the customer.
The judges will look for evidence of a strategy addressing not only the use of exploitable competitive or operational advantage including growth in profitable revenue, improved quality and customer service levels.
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Independent Regional Broker of the Year
2009 Winner:
Pavey Group
Sponsored by LV= |
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This category will salute the broker that has chosen to remain truly independent, providing personal or commercial lines, or indeed both – and is renowned for winning businesses through recommendation.
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The judges will look for a broker totally committed to the local community and succeeding in the current market place.
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Insurer Innovation of the Year
2009 Winner:
Aviva UK and HCML
Sponsored by SSP |
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This category is open to both insurance companies and Lloyd’s syndicates.
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The innovation could be a product, service, marketing or training-based initiative developed after 31 March 2009 or the significant further development of an existing initiative since. The judges will look for an initiative that can demonstrate benefits to the insurance industry as a whole.
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Loss Adjuster of the Year
2009 Winner:
Garwyn Group
Sponsored by XL Insurance |
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The category is open to loss adjusting companies, teams specialising in particular fields or individual chartered loss adjusters.
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Whether dealing with major complex losses, smaller domestic claims or a mix of various classes, this award will showcase the entrant that stands out. The judges will look for a commitment to building long-term relationships with clients and providing value added service that benefits the client.
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New Achiever of the Year
2009 Winner:
Claire White – Allianz
Sponsored by TALENT&PRO |
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Entries for this category must be submitted by the individual’s departmental manager. This award will showcase the rising star who has is committed to ongoing training and is making significant progress in his or her professional development. Entrants are likely to include those taking professional qualifications. This individual should have been working in the insurance industry for no more than five years.
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The judges will look for evidence of the achievements by the individual through projects and professional qualifications plus their leadership potential and workplace skills.
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Personal Lines Broker of the Year
2009 Winner:
MCE Insurance
Sponsored by Fortis |
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This category is open to insurance brokers and independent intermediaries that are purely personal lines, have a specialist personal lines division or where personal lines contribute to at least 50% of the total income.
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This category will highlight the outstanding attributes that show why brokers selling personal lines such as motor, home and travel insurance are both here to stay and are champions of customer care. The judges will look for competitive products and services which represent a real alternative to the direct market, service excellence and marketing ability.
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Risk Manager/Risk Management Initiative of the Year
2009 Winner:
Irish Dairy Board |
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The enormous impact from clever and innovative risk management can easily be overlooked. Have you or your team made a difference? It may be applicable to your employer’s risk profile or that of your client(s) - the main factor is that it provides tangible benefits and improved insurance risk management.
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This category is for any risk manager or risk management team in the private or public sector dealing with major corporations or the SME sector.
The judges will look for an initiative that offers demonstrable or proven effectiveness in identifying and reducing risk and enhancing client protection.
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Service Provider of the Year
2009 Winner:
Acturis
Sponsored by Legal & General |
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There is an enormous range of businesses which offer first rate services to insurers and brokers and this award highlights those who are committed to excellence.
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The types of businesses vary, but could include repairs/restoration/specialist drying services; law firms; outsourced claim handlers; fraud detection and surveillance professionals; consultancy and analysis provided to brokers and/or insurers; recruitment and headhunting. The judges will look for commitment to the insurance sector through in-depth knowledge, tailored services and client testimonials.
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Technology Initiative of the Year
2009 Winner:
AXA Insurance
Sponsored by SAS |
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This category rewards the most effective implementation or improved use of technology since 31 March 2009 or the significant further development of an existing initiative since.
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Open to any FSA authorised insurer, Lloyd's syndicate or broker, we want to know how your initiative is making a difference both now and longer term.
The judges will look for relevance to the insurance industry specifically, producing quality, efficiency and cost effectiveness to the customer whether in claims, underwriting or other areas of the industry.
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Training Programme of the Year
2009 Winner:
RSA Group
Sponsored by CII |
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This category is open to any company within the insurance industry which has successfully implemented significantly further developed an internal training scheme since March 2009.
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Benchmarked against external standards, this training initiative will have made a positive contribution towards the success of the business. Entries may be based on a training programme as a whole or a specific initiative that for example on young/trainee level staff or management development. The judges will look for companies with real belief in the value of training and the evidence of the investment to training proportionate to the size of the organisation.
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| Industry Communications Strategy of the Year 2009 Winner:Aviva |
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Open to any FSA authorised insurer, Lloyd's syndicate or broker whose outstanding internal and external communication strategy has engaged, enthused, and inspired its people or clients.
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Judges will look for clear brand or consumer insight and how this was translated into a clear concept that was executed across a range of media channels reflecting a consistency of message and a central strategic idea. The winner of this category will have created a plan based on clear insight into the target audience, communicated via sound understanding of the current media landscape with each element of the schedule adding to the impact.
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| Insurance Brand/Marketing Campaign of the Year 2009 Winner:MCE Insurance |
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This category is all about celebrating those planners and marketers that have got it right. Open to any FSA authorised insurer, Lloyd's syndicate or broker for a specific brand or marketing campaign launched after 31 March 2009 that has achieved high levels of commercial success for the relevant purpose, product or service
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The campaign may include a variety of media such as print, television, radio and internet media or a combination of various channels to successfully achieve campaign objectives. The judges will look for innovation and a clearly articulated objective led campaign strategy leading to measurable and verifiable business results.
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