Our in-house inspection and repair service regularly achieve over 95% customer satisfaction and we find that on suggesting an inspection, 20% of all claims “disappear”. At our clients' request, we inspect around 70% of all claims. Of these, 10% are found to be fraudulent, 10% are repudiated for wear and tear and 20% are repaired not replaced.

Imagine what these figures would mean for your business. Our range of over 7,500 products across 250 brands includes our in-house Proline brand providing you and your customers with extensive choice. What's more with over 15 years' experience of working within the insurance industry CRS' complete claims resolution service, range of branded products and pioneering electrical replacement card makes it the clear market leader.

Technical Claims Services: Keoghs' TCS division comprises teams dedicated to handling litigated claims requiring a particularly high level of technical application. The firm advises upon the full spectrum of insurance claims, ranging from higher-value motor, property and liability matters to more specialist areas e.g. disease, motor crime and regulatory prosecutions, catastrophic injury, commercial litigation and recoveries.

Counter Fraud Services: Keoghs' CFS division is one of the largest and most authoritative insurance counter-fraud resources in the country. Established more than 10 years ago it has unrivalled expertise and resources to deal with suspect claims across all areas of general insurance. Keoghs is currently unique in having dedicated specialist teams dealing with fraud rings, complex fraud, liability fraud and first party fraud. We also have the largest fraud intelligence team in our sector (Keoghs Intelligence Services).

Claims Management Services: This is a newly created division of Keoghs, set up in response to the increasing demand from insurers for the cost-effective handling of high-volume/lower-value work across the whole claim lifecycle. We apply our proven process-driven, team-based, technology-supported approach to deliver both litigation and pre-litigation services in the motor, household and liability areas. Keoghs' CMS also includes the firm's particular skills in the handling of: claims involving credit hire; volume insurance recoveries; and negotiation of third party costs.

Right across the enterprise, location intelligence can help improve operational efficiencies and increase revenue and profits. Use the most accurate, up-to-date location data to underpin peril modelling, enhance claims management, detect fraud, accurately manage risk exposure and visually highlight potentially unseen risks you would only ever see on a map.

www.ordnancesurvey.co.uk/forum

FINEOS Claims approaches claims management in a unique and innovative way, by addressing all aspects of a total solution with: fully-automated claims and case management, integrated customer management, comprehensive financial management, optimal provider management, and a flexible, modern, rules-driven technology platform. The solution can be implemented within a single line of business, across multiple lines of business to provide a single platform for claims management, or as the foundation for a broader enterprise transformation project. FINEOS Claims is the only claims solution on the market today that has been successfully implemented across General Insurance, Life & Health and Government.

FINEOS works with some of the world's foremost organisations to deliver tangible business benefits around claims processing. Efficiency and bottom line expenses can be improved by streamlining processes and reducing manual touch points. Claims payment accuracy also benefits from consistency, automated payment calculations and the availability of management information.

FINEOS is headquartered in Dublin, Ireland with offices in North America, Europe and Australasia. For more information, please visit www.FINEOS.com.

• Reduce document production costs and times by up to 80%
• Ensure brand consistency and regulatory compliance
• Eliminate costly document errors to near zero
• Reduce IT costs

Cincom’s single software platform allows business users to more easlily access content from legacy systems and data sources to create personalised customer communications that are relevant, compliant and delivered through preferred channels, whether print/mail, the web, email or interactively.

Founded in 1968, Cincom Systems is one of the first, foremost and most experienced companies in the software industry. With over two decades of experience in document solutions, Cincom has helped hundreds of customers worldwide cut costs and achieve significant ROI, including Aviva, Barclays Bank, HCL Insurance, Legal & General and LloydsTSB. For more information, please contact us using one of the following methods:

www.cincom.com/eloquence - 01628 542300 - info_europenorth@cincom.com

Also unique to MIP is our billing model. There is no upfront capital outlay for MIP's financial administration systems, and no hidden billing. Instead, we share your risk while helping you to grow your business. By creating partnerships with our clients, your success is in our best interest, which is why some companies have been with MIP for over 18 years.

Because MIP understands the business of financial administration, we offer more than technical knowledge to our clients. Our services include over two decades of experience, ingenuity, perception and a distinctive way of dealing with your individual needs.

Our roots in emerging markets give us the advantage of delivering cost-effective solutions that meet the current financial conditions across the globe.

Our leading product portfolio includes solutions for high performance data management, developing and modernizing applications, enabling service-oriented architecture, and improving business processes. By combining our technology with industry expertise and best practices experience, our customers improve and differentiate their businesses - faster.

Software AG has 40 years of global IT experience and over 3,500 employees serving customers in 70 countries.

Software AG - Get There Faster

The insurer that stands still will get left behind. But all too often ageing & inflexible IT systems constrain innovation, limiting the ability to launch new products quickly & enter new distribution channels.

At SSP, we offer insurance software, together with expert advice, based on many years' experience in the insurance industry. We're helping our clients respond to market changes, keep a competitive edge, & above all, turn challenge into opportunity.

IBM can help insurers develop their S2 Roadmap, devise an appropriate Information Strategy and design their S2 transformation programmes. For more information, visit http://www.ibm.com/easyaccess/ukinsurance/solvency2

By combining extensive experience of insurance claims handling with our own technicians working in their local communities we offer a complete service delivering a great customer journey by:

• Initial screening that identifies high risk claims and uninsured damage
• Independent inspection by our team of trained Building Engineers to determine the extent of cover, scope of work and control fraud
• Digital technology that captures data onsite and then uploads it immediately to our claims system via GPRS.
• Repairs by our own directly employed technicians from one of our 60 plus offices throughout the UK
• People and processes fully compliant with all Financial Services Authority Regulations including Insurance Conduct of Business and Treating Customers Fairly
• Commitment to Safety, Health and Environment backed by British Safety Council Standards
• Enhanced transparency of costs and performance combined with a reduced claim lifecycle
• Communication with policyholders by their choice of telephone, email or SMS
• Quality of service assured through continued training and development
• Focus on protecting the environment and working with our insurance customers to support their own Corporate and Social Responsibility policies

We ensure each repair is delivered to promised timescales and we're so confident in the quality of repairs carried out by our technicians that we offer a market leading Three Year Quality Assurance Guarantee on every repair we do.