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Frequently Asked Questions

Customer Service

1. Who do I contact if I have a question about my subscription?
If you have any questions regarding your subscription, please contact us using the details below:

newsquest@subscription.co.uk

Insurance Times
c/o CDS Global
Tower House
Lathkill Street
Sovereign Park
Market Harborough
Leics. LE16 9EF
United Kingdom

Telephone: 0845 313 7557 (UK), +44 1858 438 429 (outside the UK)
Fax: 0845 313 7558 (UK), +44 1858 461 873 (outside the UK)
Please be sure to include your name, Name-ID Number and ‘Insurance Times Subscription’ to allow us to quickly retrieve your details.

2. What is my Name-ID Number?
Your Name-ID Number is the unique reference allocated to you as a paid subscriber and attached to your customer record. It allows Customer Services to find your details, and details of your transactions with us, e.g. payments, changes to your contact details.

3. Where can I find my Name ID Number?
Your Name-ID Number will start ‘Name-ID’ followed by a selection of digits and will appear on the address label of your weekly copy of Insurance Times. It can also be found on your invoice and receipt.

Here is an example:
Name-ID: 180000   Ms A. Eberson

4. How can I change the contact details for my subscription
We require all contact detail changes, including individual names and email address changes, to be submitted in writing. You can do this via email, fax or by post. Our contact details are as follows:

newsquestsubs@wdis.co.uk

Fax: 0845 313 7558 (UK), +44 1858 461 873 (outside the UK)

Insurance Times
c/o CDS Global
Tower House
Lathkill Street
Sovereign Park
Market Harborough
Leics. LE16 9EF
United Kingdom


Please state the old address and the new address and most importantly your Name-ID Number to allow us to retrieve and change your details.

5. I am a paid subscriber and I am missing a copy of the magazine. How do I claim this?
Please email our Customer Services department, giving your full details (including your Name ID) and the cover date of the issue you are missing and we will investigate.

6. How can I order an additional back issues?
All articles are available on our online archive. If you wish to purchase a past issue of the magazine, please email our Customer Services team or phone 0845 313 7557 (UK) or +44 1858 438 429 (outside the UK).

7. What is the usual reply time to an email regarding an online information query?
You will receive an immediate automated confirmation of the logging of your query. You will receive a response from our Customer Services Team within 48 hours.

8. How do I unsubscribe from my email alerts?
Every alert we send you contains an UNSUBSCRIBE link: it is specific to that type of email alert, so don’t worry, if you click Unsubscribe, you will only be Unsubscribing from that particular alert. If you have questions or issues, please contact Liz Telford on liz.telford@nqsm.com or +44-207-618-3405.

9. What are the usual business hours of the customer service department?
The usual business hours of this service are 8.30am to 5.30pm GMT+1.

10. As a paid subscriber, how do I activate my online account and gain access to subscriber-only content on www.insurancetimes.co.uk?
If you took out a subscription via the post or telephone, your details are manually keyed onto the system within the 48 hours. Your login and password details are generated automatically within 24 hours and these will be emailed to you. You will then have access to all the subscriber-only areas of the site and other subscriber benefits.

If you are an existing subscriber, but have (a) lost your original password and login details and/or (b) never accessed online subscriber-only content, you will need to contact Customer Service on 0845 313 7557 (UK), +44 1858 438429 (outside the UK) or via email at newsquest@subscription.co.uk quoting your Name-ID Number (found on your address label of your weekly copy of Insurance Times and/or on your invoice).

You will then be taken through the simple activation process.

If you subscribed online, the online activation process is automatic and you should have immediate access to online subscriber-only content.

11. What are the current subscription rates?
Please click here for details of subscription rates or contact Liz Telford, Assistant Brand Manager on +4420 7618 3405 or liz.telford@nqsm.com

12. How can I pay for my subscription?
You can pay for your subscription online by credit card (Visa, Mastercard, American Express) or by requesting an invoice be sent to your company. Alternatively you can send a cheque by post to our Customer Services team at the address below. Please make cheques payable to “Newsquest Specialist Media” and include your order form. Your invoice will state payment options, including details of cheque and bank transfers.

Online access will only be granted upon receipt of payment, so for immediate access, please pay by credit card.

Send cheques to:
c/o CDS Global
Tower House
Lathkill Street
Sovereign Park
Market Harborough
Leics. LE16 9EF
United Kingdom


13. What will appear on my credit card statement for my subscription?
If payment is taken online your statement will have the reference – “Newsquest Specialist Media Ltd”. For payments made to a Subscriptions Agency please contact the Agency directly.

14. When will my subscription start and finish?
This information can be found on your receipt. Alternatively please contact Customer Services.

15. How do I confirm my expiry date?
This can be found on your receipt, which will state the period of your subscription. You will have received a written receipt by post after your payment has been processed. Alternatively, please contact Customer Services quoting your Name-ID Number, and the full name of the subscriber and we will be able to confirm this.

16. Will I be reminded before my paid subscription expires?
You will be reminded by emails and by post when your account is due for renewal to ensure there is no lapse in service.

17. What do I do if I’ve forgotten my password or username?
Your username will be the name you signed up with. If you have forgotten your password, use the Forgot Password? hyperlink, enter your email address you registered with and your password will be sent to your registered email account.

18. If I still cannot access the site or I am receiving an error message what should I do?
Please email our Customer Services team with details of the exact error message you are receiving and at what stage you are experiencing these difficulties and we will look into this for you and contact you as soon as possible. Alternatively, you can call them on 0845 313 7557 (UK) or +44 1858 438 429 (outside the UK).

19. How do I cancel my paid subscription?
We require all cancellations to be submitted in writing. This can be via email, fax or by post. Please email our Customer Services team stating the Name-ID Number, name and address of the subscriber. It would help us improve the quality of the product if you could tell us why you are cancelling.

Any remaining monies on the subscription will be refunded back to the payee

20. I receive weekly copies of Insurance Times magazine. Does that give me access to subscriber benefits including subscriber-only content online?
No, it does not. There are certain professionals working in General Insurance in the UK who receive a weekly copy of Insurance Times as part of our Controlled Circulation Programme. This is a free service provided by Insurance Times as part of our commitment to commercial partners to provide a targeted print audience.

There is a compelling package of benefits available to our paid subscribers. If you wish to benefit from this, you can:

1. take out a full subscription to Insurance Times
2. take out an online-only subscription
3. buy individual pieces of content on our simple pay-as-you-go process

For more information, click on www.insurancetimes.co.uk/subscribe

21. What terms and conditions apply to my use of the service?
Please click here to view our terms and conditions.

22. What precautions are taken to secure my privacy?
Newsquest Specialist Media is committed to your privacy. Please click here to read our privacy policy.