Customer research
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NewsInsurance Times Etrading Q&A: Barry O'Neil managing director at Home & Legacy
Head researcher, Savan Shah speaks to managing director at Home & Legacy, Barry O’Neil on its performance in this year’s Insurance Times eTrading survey
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Research CentreBroker Service Survey: Have your say about insurer partners
The annual Insurance Times Broker Service Survey 2018/19 is now open to brokers nationwide!
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NewsCustomers 'put off when offered too many add-ons,' says report
Research by Decision Technology contradicts common assumptions
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NewsWhere does your company rank? Insurer customer complaints table revealed
MCE Insurance heads table of upheld complaints while Ageas shows up lowest rate among major insurers
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NewsAllianz UK to provide insurance for Drivy customers
Allianz UK to partner car sharing platform, Drivy, to provide insurance to customers
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IT InterviewQ&A LexisNexis James Burton: Contributory databases are not just about bottom line loss ratios
James Burton Director of Product Management at LexisNexis Risk Solutions speaks to Insurance Times on the value of data enrichment and the perceptions of personal motor insurers on the current and future benefits of contributory databases.
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Online onlyQ&A LexisNexis Jay Borkakoti Director of Home Insurance: Consumers not insurers driving change in the insurance market
LexisNexis Risk Solutions’ Director of Home Insurance Jay Borkakoti speaks to Insurance Times on how digitisation is affecting UK home insurers and how home insurers can leverage data to optimise the customer journey.
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AgendaBuzzvault Founder & CEO Becky Downing Q&A: World’s first asset vault built on the blockchain
Becky Downing speaks on the Q3 2018 launch of Buzzvault, designed to empower householders through the creation of their own secure vault of digitised home contents data.
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Online onlyACORD to host digital customer event discussing groundbreaking study - join now
ACORD to host digital customer event discussing ground-breaking study - join now
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Consumer Research: Inclusion of last year's price on renewal documentation helpful to home insurance customers
Insurance Times, working in conjunction with Lumivo, aimed to investigate a number of home insurance issues from the perspective of consumers who are purchasing home insurance directly through a variety of insurance websites.
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NewsMost customer-friendly insurers revealed – FOS complaints data analysed
Exclusive analysis by Insurance Times of data from the Financial Ombudsman Service ranks insurers by how many complaints were upheld.
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NewsInsurance Times customer Report
Insurance Times Customer Report is the latest in-depth report giving vital information on understanding your customer
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NewsECIC urges brokers to help customers in the fallout of Carillion
ECIC says many customers are at risk of financial difficulties, or even failure, because of the Carillion collapse
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News900m nuisance calls made to insurance customers in 2017
900m calls and texts chasing a personal injury claim or insurance issue were made in 2017, according to Ofcom data commissioned by Aviva
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NewsRecord-breaking £160m paid out every day to customers - ABI
Record year for payments as £160m was paid out every day in 2016
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Online onlyCustomers find numerous questions 'repellent' and we will cut them - Aviva CEO
Aviva boss Wilson says his firm is at a huge data advantage to help customers
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NewsInsurers will lose customers if they fail to improve service - survey
Research finds increase in consumer power means insurers will lose customers over poor service
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NewsInsurers urged to offer more services to customers
Insurers urged to offer more to customers to fight commodification and build loyalty
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NewsFive sentenced for leaking Allianz UK customer data to CMCs
Allianz UK customer data leaked by three former employees
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NewsInsurance customer service getting worse – survey
Increasing number of people citing insurance customer service as among the worst
