All Claims analysis articles
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Online onlyPeriodic payment orders hold steady
Actuarial Profession report shows awards are stabilising
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Claims
Jackson on trial
As the government prepares to implement Lord Jackson’s proposals for civil litigation costs, justice groups and legal expenses insurers are questioning his findings
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Claims
Armed and ready
Insurance fraudsters cost the economy billions of pounds a year by using ever more sophisticated techniques. But the industry is tooling itself up to hit back with hi-tech weapons
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Claims
The thick red line
Redlining (refusing to cover customers in a certain postcode) makes insurers unpopular with customers, but does it damage business for brokers? We discover that in fact it can offer an opportunity to add value if you can find the right insurer
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Claims
Claim to fame
Take note of these names. They are the people set to leave their mark on the rapidly changing claims sector this year
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Claims
Battle ships
Piracy in the Gulf of Aden is a huge problem, and there are not enough navy ships in the region to combat it. But one group of brokers and insurers hopes to take protection into their own hands, with what’s billed as the sector’s first private navy
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Claims
The winter’s tale
The recent big freeze will not be the last, so how can insurers and loss adjusters minimise the effects of cold snaps? We find that for many the cost of responding to recent severe events will lead to a resourcing conundrum and higher premiums
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Claims
Get with the program
It’s not just the amount of claims information you have, it’s the way you use it that puts you at the cutting edge. Here's the lowdown on three award-winning technologies that promise to unlock the dosh in your data
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Claims
Have yourself a very techie Christmas
Many of us will be waking up on Christmas morning to find a shiny new gadget under the tree. But you don’t have to reserve all your excitement for the latest games console. We report on how claims professionals can make the most of hi-tech devices and technologies
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Claims
Take cover
The threat of terrorist attacks – both regional and global – is never far from the headlines. But it is an evolving picture that places ever-changing demands on the insurance sector
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Claims
Running on empty
Credit hire operators are no strangers to conflict with insurers, particularly in the past year. After a tough period for the sector, what is the future for a business model some say is unsustainable?
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IT Events
Claims Clinic: Drive time
The final Claims Clinic of the year focused on the motor sector and stirred up a lively debate on efforts to shake up the compensation system
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Claims
It could happen again
Cases of neglect and abuse have made headlines in recent years – most notably the tragedy of Baby P. Today, spending cuts could lead to increasing mistakes while legal changes make claims more likely. Insurers of nurseries, shelters and care homes have to be on their guard
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Claims
Bubble trouble
A buy-to-let case in the High Court has sent shivers through the surveying profession and the insurance industry. And with claims from the housing boom set to run until 2013, this could be just the start of a wave of litigation
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Claims
Common sense crusader
Battling compensation culture, championing proportionate and rationonal measures – the rhetoric behind Lord Young’s health and safety review is music to most insurers’ ears. But, asks Katie Puckett, does he really stand a chance of making it happen?
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Claims
Handle with care
Poor mental health is costing the UK £105bn each year, with insurers paying a substantial portion. With costs set to rise further, how should the industry respond, for the benefit of claimants – and insurers’ balance sheets?
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Claims
War of the words
The latest judgment on the trigger point for liability in mesothelioma cases will lead to uncertainty over claims, extra costs for active insurers and a possible public backlash
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Claims
Now you see us
How does an insurer flush out a fraudulent claim without invading the claimant’s privacy and with very low risk of being rumbled? An ex-military investigator in an invisibility suit helps. Our covert reporter signs up for intensive surveillance training
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Claims
Keep calm and carry on
Despite recent disasters, some businesses are still not prioritising effective continuity plans for when the worst happens. But can excessive damage be avoided as brokers begin to favour a real disaster recovery service rather than get-out-quick cash settlements?
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Claims
Claims Clinic: No muscling in
When it comes to customer service, good communication is vital. Yet too much communication with the policyholder just causes confusion. Do brokers and insurers need to take a step back?
