Claims Analysis
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FeaturesIn Focus: Broker litigation ‘inevitable’ one year on from FCA’s BI test case
Brokers are ’still squeaky about whether they advised their customers correctly about the products they were buying’
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IT Interview
Mark Colonnese: An ‘underserved’ pet insurance market leaves insurers ‘plenty of room for growth’
Investing in the latest technology will be a ‘real game changer’ for both businesses and customers
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Features
Briefing: Test case was tip of the iceberg as insurers continue to wade through BI claims
Time flies when your claims function is inundated with business interruption claims – this week marks a year since the FCA’s initial test case hearing
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Features
Industry braces as full effect of pandemic and whiplash claims reform coinciding yet to be seen
Long Covid could add an extra layer to coronavirus disease claims, however establishing causation will prove difficult, says roundtable attendees
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Features
Briefing: Industry ‘nervous’ about potential ‘avalanche of claims’ missing from OIC portal
At long last, the Official Injury Claim portal is here. Insurance Times ’s Fraud Charter attendees reveal current concerns with its functionality amid low claims notifications
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Features
Opinion: Claims shop window applauded for pandemic-driven innovation
Editor Katie Scott explains why this year, celebrating claims excellence is all the more pertinent
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IT Interview
Car insurance needs to adapt for ‘changing marketplace for the future’ – LV=GI
Insurers will have to adapt to bring ‘value’ to the consumer beyond insurance, says insurer managing director
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Features
Fraudsters unafraid to ‘exploit hard times’ for insurance scams
Insurance industry needs more time to understand the ‘ripple effects’ of recession-induced fraud
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News Analysis
Soaring professional indemnity insurance pricing and low trust creates ‘perfect storm’
An expert panel at Biba’s conference last month discusses the current state of the professional indemnity insurance market
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Features
Data enrichment is a ‘great opportunity’ for insurers to ‘sharpen their pencil’
Moving past the pandemic, industry improvements will be data led, says analytics company
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IT Interview
Chris Chatterton: Incoming OIC portal is ‘slightly past its sell by date’
Despite describing the motives behind the new portal for whiplash claims as ‘sensible’, handl Group’s chief commercial officer says ‘the vehicle we’ve been given is a bit unfortunate’
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Features
Briefing: Faltering RSA can take inspiration from Zurich on broker service
RSA came bottom across all of Insurance Times ’s broker service surveys. Where does it go from here?
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IT Interview
Mike Brockman: The future of telematics provides an ‘opportunity for brokers to flourish’
ThingCo founder and chief executive believes telematics can ‘enhance’ customer relationships and help stamp out fraudulent claims
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Features
Covid-19 creates new risks as staff return to the workplace
As the UK prepares for a return to the workplace, insurers are faced with demands from employers for advice on a range of emerging risks that will accompany the new normal post-pandemic
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Features
Matt Brewis: Brokers have a key role to play in providing clarity and data
FCA director says the regulator is ‘suffering’ and needs ’to have a new approach for how we operate in the future’
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IT Interview
Combating surging cyber crime demands action from all claims parties – McLarens
Amid the uptick in Ransomware as a Service, ’keeping control of costs’ and ‘managing all stages in the cyber claim effectively is crucial’ says cyber and technology lead
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Latest News
Biba 2021: Day One
An expert panel at Biba’s conference yesterday debated the issues that arose from coronavirus-linked BI claims, and highlighted related upcoming issues
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Features
Briefing: Brokers’ risk management role is key in preventing ‘contentious’ cyber ransom payments
The recent Colonial Pipeline cyber attack should act as a ‘wake-up call’ for businesses to better prepare for this emerging risk – and brokers are fundamental in laying risk mitigation groundwork
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Features
Covid-19 tests brokers’ resilience in reshaping business practices
The past year has been a ‘moment for reflection’ for the insurance industry, as the sector has had ‘to have a cold, hard look at itself’ following pandemic challenges
