Claims Technology
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IT InterviewProperty claims inflation and digital support tools will continue to impact claims sector in 2022
Tackling property resilience following flooding presents ‘a lot of opportunity’ for insurance industry this year, while digital tools target ‘hyper-convenience’, notes Zurich’s UK chief claims officer
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Latest News
Endsleigh Insurance set to partner with insurtech to launch parametric travel cover for students
Chief executive has further plans to offer parametric event cancellation policies to charities too
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Latest News
Ecclesiastical issues new broker guidance for education sector risks
Ecclesiastical’s customer segment director says ’brokers play an important role’ in helping education clients understand risk
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Insight
Briefing: OIC portal intention unfulfilled as LiPs still fail to engage with platform
Claims experts confirm that Official Injury Claim portal is not being used as intended, with representation levels high as new process is live tested on claimants
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Latest News
Revealed: Which firms came out on top at 2021’s Insurance Times Awards?
It was certainly a night to remember, with 36 industry awards being presented at a lavish ceremony in a swanky London hotel. But which firms were declared the evening’s winners?
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Insight
Briefing: UK needs system that ‘fully incentivises’ ADR
MP and chairman of the Justice Select Committee believes mediation is the future of civil litigation, so the UK must invest in a system that ‘incentivises’ alternative dispute resolution if it wishes to be ‘economic’
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Latest News
Second batch of Official Injury Claim portal data confirms early trends
The MoJ has released its second lot of quarterly data, which hints that ’some claimants are unable or reluctant to pursue their claims through the OIC’ portal
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IT Interview
MGA Q&A: MGAs ‘react to uncertainty better than other businesses in the market’ - FloodFlash
FloodFlash’s commercial director Brent Jackson speaks on the MGA’s five star rating from brokers and outlines the challenges FloodFlash aims to meet in the coming year
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IT Interview
Graham Pulford: Handl Group to target ‘digital transformation and collaboration’ in 2022
Chief executive reveals that the claims-focused business plans to ‘up our game’ when it comes to acquisitions next year
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Features
Brokers and LEI providers must ‘bridge the access to justice gap’ for personal injury claimants
Poor usability of the OIC portal and solicitors’ cherry-picking cases has left claimants in a vicious circle
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People & Opinion
OIC portal data raises questions – Carpenters Group
The data published by the Motor Insurers’ Bureau (MIB) regarding the first three months of operation on the Official Injury Claim (OIC) portal poses some interesting questions. Carpenters Group director Donna Scully takes a closer look at the potential problems so far
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Insight
Briefing: Pace of technology innovation must be maintained
Insurance Times’ Tech and Innovation Awards showcased the great variety of digital solutions supporting the insurance sector
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Features
Revealed: Who won at Insurance Times’ Technology and Innovation Awards 2021?
Find out who won at last night’s awards
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Latest News
DAC Beachcroft and insurtech reveal digital tool to speed up liability submissions
The collaboration aims to help insurers ’safeguard against the risk of claims’
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Latest News
Sharp decline in motor claims following MoJ release of OIC data
For the year as a whole, just under 300,000 motor claims were registered in 2021 compared to 350,000 between June and September the previous year
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Latest News
New OIC data reveals only 1% of claims settled
The insurance industry largely welcomes the new Online Injury Claim portal, but it is still early days as the data reveals that 4,331 claimants are unrepresented
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Latest News
BrokerFest 2021: Parametric insurance provides efficiency and business resiliency – FloodFlash
The ‘most exciting’ development in parametric insurance is its use in non-damage business interruption, says broker success manager
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Latest News
Data company to help insurance firms tackle FCA vulnerable customer mandate
The insurance intelligence provider is the first to partner with the not-for-profit data company
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Features
Fraud Charter: Online Injury Claim portal could be ‘fraud hotbed’ but figures down
The data from the new OIC portal could be a ’real positive’ for the insurance industry, but it needs to be handled with care
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Features
In Focus: Data is a ‘hygiene factor’ for MGAs, but claims handling lagging behind technological curve
The insurance industry is sitting on mountains of data – used wisely, it could be the silver bullet that makes an MGA successful
