Claims Technology
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FeaturesIn Focus: Data is a ‘hygiene factor’ for MGAs, but claims handling lagging behind technological curve
The insurance industry is sitting on mountains of data – used wisely, it could be the ’silver bullet’ that makes an MGA successful
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Latest News
Handl Group’s Corporé sparks mental health treatment focus in the personal injury market
The NHS digital tool will enable injured insurance customers to benefit from psychological support following an accident
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Features
How tapping behavioural science technology can help support vulnerable customers
Behavioural science technology could reduce uncertainty in the claims process as well as help unpick how to better communicate with vulnerable customers
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IT Interview
‘There are definitely issues’ with getting claimants to use the OIC portal – Axa
The fluctuating coronavirus landscape has created an ‘artificial environment’, making long-term motor claims trends difficult to pinpoint, says UK retail boss
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Latest News
Zurich Insurance UK signs three-year green parts deal with vehicle recycling company
The partnership aligns with Zurich’s ambition to ‘embed sustainability across our business’
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People & Opinion
Industry collaboration is key to making OIC portal truly work – Carpenters Group
Carpenters Group director Donna Scully gives her perspective on how the new Official Injury Claim portal is working so far, highlighting potential problems for industry participants
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People & Opinion
How insurers can prioritise digital transformation efforts – ABBYY
Eileen Potter, solution marketing manager, insurance, at ABBYY, talks about how the use of automation technology could drive major cost savings for the insurance industry and let businesses create a better experience for customers
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Latest News
New EU speed limiter tech could hit UK car insurance prices
Insurance premiums ’could be reduced’ if new technology succeeds in cutting down the amount of accidents on UK roads, says aggregator Confused
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IT Interview
Axa’s UK retail business unveils refreshed digitisation-driven strategy
Axa appointed a new chief executive for its UK retail business at the end of last year – Insurance Times catches up with the new hire to find out her plans for the portfolio and why brokers are core to her strategy
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Features
The Big Question September 2021: How can the insurance industry best marry technology and a human touch?
Automation in the insurance sector is booming as many businesses continue to invest in digitalisation. Insurance Times asks how the industry can effectively combine technology and a human touch
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Latest News
Direct Line completes ‘heavy lifting’ of technology transformation
The insurer’s chief exec says transformation is ‘not just about tech’, but pairing it with the right cultural mindset
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Latest News
OIC portal has had ‘troubled start’ – Sabre Insurance
Chief executive believes part one of the whiplash reforms have so far been ‘clunky’, ‘complicated’ and ‘much more difficult’
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Latest News
Right Choice chooses ThingCo for new telematics partnership
As personalised insurance increases in demand, the broker has ’firm ambitions to grow our telematics book of business’
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Latest News
Ecclesiastical Insurance and Shepherd launch new smart property proposition
The technology aims to help protect some of the UK’s most prestigious properties and sites
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Features
OIC portal ‘does not work as well’ as previous MoJ process for whiplash claims
Insurance Times speaks to industry commentators on the early trends that are arising following the Official Injury Claim portal’s launch at the end of May
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Latest News
Axa UK rolls out new tool to streamline complex property claims
The tools aims to enable the insurer to provide ‘quicker’ and ‘more advanced’ decisions for its customers
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IT Interview
Liz Latter: Innovation in complex household claims is often overlooked
Expanding into personal lines for the first time, Qlaims hopes its new claims assistance policy will benefit brokers by boosting brand reputation and customer service
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Latest News
Insurance Times’s Technology Champion of the Year 2021 - who gets your vote?
Five finalists have been shortlisted for the Technology Champion of the Year award for 2021, but who will be crowned the winner?
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Latest News
Esure Group secures five-year partnership with Minster Law
Part one of the whiplash reforms, which launched on 31 May, ‘is an opportunity to iron out poor practises and simplify the claims journey’ says esure chief claims officer
