Claims

  • Supplements

    Inflated values

    2008-10-15T00:00:00Z

    Can insurers keep prices stable when claims inflation jolts premiums and confuses customers? David Smith, Zurich’s broker chief, tells Katie Puckett that with credit hire firms on the rise, it’s tough.

  • Supplements

    The sharp end

    2008-10-15T00:00:00Z

    Claims has long been overlooked but it is the insurance sector’s front line. Now these seven men – claims directors at top UK firms – are leading the industry’s fightback on floods, fraud, credit hire and pleural plaques. Ellen Bennett met them. Portraits by Wilde Fry.

  • Supplements

    The time bomb

    2008-10-15T00:00:00Z

    The use of asbestos was banned 30 years ago but claims from people exposed to the lethal substance are still a concern for insurers. And, as Katie Puckett finds, those cases show few signs of going away.

  • Supplements

    Claims Top 50

    2008-10-15T00:00:00Z

    The Tough Guys - Insurance Times details the key players in the claims sector in 2008.

  • Supplements

    Is this the end of referral fees?

    2007-06-27T00:00:00Z

    Tom Flack looks at how new regulations on personal injury claims will impact on brokers

  • Supplements

    Speeding on the information highway

    2007-06-26T00:00:00Z

    The Motor Insurance Database has become a powerful tool for fighting crime, so brokers have a tremendous responsibility to provide accurate information fast, says John Hancock

  • Supplements

    Fraud: who’s winning?

    2007-06-26T00:00:00Z

    Insurers are under pressure to maintain effective anti-fraud procedures without alienating customers. Caroline Jordan asks if the war on fraud is being won?

  • Supplements

    How far should outsourcing go?

    2007-06-26T00:00:00Z

    Nathan Skinner weighs up the arguments for outsourcing claims handling

  • Supplements

    Don’t be interrupted

    2007-06-26T00:00:00Z

    The Buncefield disaster highlighted the importance of disaster recovery planning for businesses. Anita Anandarajah asks if lessons have been learned

  • Supplements

    Why businesses should get in the recovery position

    2007-06-26T00:00:00Z

    Many businesses have no plans to recover from a business disaster, despite it being a regulatory requirement. Andrew Holt reports on how brokers are getting involved