Expert Views
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People & Opinion
Winn Group: The value of a 24/7 operation within the accident management and insurance sectors
Winn Group’s head of business development, Mark Pallas, examines why the use of 24/7 services has increased exponentially in both the accident management and insurance industries in recent years.
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People & Opinion
Q&A: Cloud technology is 'huge trend for UK brokers' - Applied Systems Europe
Applied Systems Europe chief executive Tom Needs lists the latest technology trends hitting the insurance market and tells Insurance Times about his career journey
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People & Opinion
Pearson Ham: How have the general insurance pricing practice remedies impacted market rates?
Pearson Ham’s director of insurance pricing, Stephen Kennedy, discusses the impact of the FCA’s pricing reform in the home and motor markets
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People & Opinion
Ignite Systems: Should brokers buy the newest software?
Toby MacLachlan, managing director at Ignite Systems, explains why it is important for software houses and brokers to create ‘a marriage of equal partners’
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People & Opinion
Predictive analytics tools deliver insight and efficiency - Gallagher Bassett
Gallagher Bassett chief client officer John Fearn talks about how leveraging technology and innovation can accelerate the claims lifecycle
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People & Opinion
The importance of seeing people - Manchester Underwriting Management
Richard Webb, director at Manchester Underwriting Management, is looking forward to meeting contacts at the annual Biba conference – because email will never be as good as face-to-face communication
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People & Opinion
Firms must think fast, move fast and plan ahead in order to thrive - Winn Group
Chris Birkett, chief executive of accident management firm Winn Group, discusses the impact of the Civil Liability Act on the sector and looks at how to succeed in a challenging market
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People & Opinion
The Great Resignation’s impact on financial institutions – Travelers
Walid Youssef, head of financial institutions at Travelers Europe, discusses how clients can protect against struggling to attract and retain talent
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People & Opinion
Post-pandemic sees increased appetite for legal protection cover amid inflation – Arag
The cost of the living crisis is gripping the economy, meaning inflation is higher than it’s been in more than 30 years, Andy Talbot, head of sales at Arag, highlights the ’cost of doing business crisis’ facing firms in a post-pandemic world
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People & Opinion
Schemes partnerships build opportunities in a changing market — Travelers
Jonathan Forster, SME distribution director for Travelers Europe, discusses why it is key to find – and be – the right broker partner
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People & Opinion
Let’s not mistake OIC portal’s tech issues for gaming – Carpenters Group
Carpenters Group director Donna Scully outlines whiplash reform’s missed opportunities to combat fraud
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People & Opinion
Claims are the industry’s shopfront, so sector must deliver on service - MUM
Richard Webb, director at Manchester Underwriting Management, explores whether insurance customers get what they paid for when it comes to making a professional indemnity claim
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People & Opinion
Staying ahead of the regulation curve – Gallagher Bassett
Tensions are still high following the FCA’s crack down on dual pricing, with insurers across the country conscious they are under watch. Gallagher Bassett’s director for loss adjusting and claims consultancy, Gordon Vater, shares his tips for protecting teams from audit and review issues
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People & Opinion
Demand for commercial legal protection is rising quickly — Arag
The combination of longer-term social changes and shorter-term economic pain has made organisations more aware of the legal risks facing their business. Andy Talbot, head of sales and marketing at Arag, outlines how these changes have increased demand for commercial legal cover
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People & Opinion
The case for automated reconciliations in the insurance industry — AutoRek
AutoRek sales and relationships manager, Piers Williams, lays out his argument for why automating data collection and financial processes will benefit the insurance industry
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People & Opinion
How to stop software becoming legacy software – Ignite Systems
Software moves fast - what is good one day is often surpassed the next. Toby MacLachlan, managing director of Ignite Systems, explains how brokers can keep pace with technological advances
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People & Opinion
How insurers can better engage with brokers – Gallagher Bassett
Rob Glenister, client services manager at Gallagher Bassett, shares his top tips for addressing broker concerns in 2022
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People & Opinion
Insurance prices remain uncertain following FCA rule change – Pearson Ham
Stephen Kennedy, director of insurance pricing at Pearson Ham, reviews how the FCA’s general insurance pricing reform is bedding in after coming into force from 1 January 2022
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People & Opinion
Travelers: Strengthening financial institutions against cyber risk
Smaller firms are more inclined to lean on silent cyber cover, says Walid Youssef, head of financial institutions at Travelers Europe
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People & Opinion
QBE: Making hybrid work for you
QBE’s chief human resources officer, Emma Higgins, outlines what companies should consider when adopting a hybrid working model