Research and Special Reports
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IT Interview‘Doing what we say we will do’ leads Covéa Insurance to five star rating in 2022’s commercial lines report
Brokers have a ‘right to expect’ promises to be delivered, says commercial operations and distribution director
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IT Interview
Q&A: Aviva wants to ‘stretch the boundaries of what digital trading can offer’
Insurance Times’ head of research Savan Shah speaks to David Hockey, head of SME commercial trading at Aviva, about the insurer’s latest developments on its etrading platform
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Insight
Aviva recaptures commercial line five star rating following broker engagement drive
The insurer has pursued ‘rigorous engagement’ with brokers in an effort to be ‘visible and engaged’ during the Covid-19 pandemic
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IT Interview
Q&A: Customer-centric propositions are the foundation of insurance ‘winners’ - Polaris
Insurance Times’ head of research Savan Shah speaks to Simon Bloomfield, head of Imarket at Polaris, about how brokers can stay relevant and who will be the future winners in commercial insurance
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IT Interview
Markel UK attributes four star report rating to sustainability focus
The insurer has also sought to ensure that Covid-19 has not been ‘an excuse not to pay’ claims, says divisional director
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IT Interview
Q&A: AIG ‘confident’ that it offers ‘one of the best etrading experiences in the UK’
Insurance Times’ head of research Savan Shah speaks to Claire Faulding, UK etrade manager at AIG, about the firm’s latest developments on its etrading platform
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IT Interview
Q&A: Etrading evolution will hit over next five years - Covéa Insurance
Insurance Times speaks to Ian Newman, head of SME strategy and development at Covéa Insurance, about the firm’s latest developments on its etrading platform, Covéa Insurance Online
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IT Interview
Zurich plans to ‘work hard to keep ahead of competitors’ following five star report success
The insurer’s head of personal lines emphasises that Zurich has an ‘appetite to grow’ in 2022, alongside demonstrating a focus on claims and sustainability
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IT Interview
Q&A: People and sustainability focus key drivers for Markel's five star successes
Markel UK’s sales and marketing director Nic Brown speaks to Insurance Times about the insurer’s recent star ratings from brokers, explaining what has contributed to the business’ successful relationships to date
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IT Interview
MGA Q&A: MPR Underwriting’s approach is ‘perfectly tailored’ to tackle challenges
MPR Underwriting’s managing director Neil McCarthy promises that the MGA’s strategy will continue to be ‘broker led’
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IT Interview
MGA Q&A: MGAs ‘react to uncertainty better than other businesses in the market’ - FloodFlash
FloodFlash’s commercial director Brent Jackson speaks on the MGA’s five star rating from brokers and outlines the challenges FloodFlash aims to meet in the coming year
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IT Interview
Q&A: Allianz fully or part settled 93% of its Covid-linked claims where policy wordings provide cover
As Insurance Times conducts this year’s Broker Service Survey, Nick Hobbs, chief regions and distribution officer at Allianz UK, explains why claims are at the core of the insurer’s proposition and how the business is looking to reforge its relationships with brokers
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IT Interview
MGA Q&A: Iprism promises ‘to have open conversations with brokers’
Ian Lloyd, chief executive of Iprism, explains that the MGA aims to strengthen its distribution strategy to ensure brokers can better access its products
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IT Interview
MGA Q&A: NBS Underwriting set to launch new products in response to broker feedback
NBS Underwriting’s managing director Steve Cowman tells Insurance Times why feedback is crucial for business development, especially when it comes to creating new schemes or products
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IT Interview
MGA Q&A: MGAs must keep pace with ‘increasing data demands from capacity providers’ – Chapman and Stacey
Chapman and Stacey’s managing director Paul Wingfield shares his ‘disappointment’ over his firm’s star rating for this year
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IT Interview
MGA Q&A: Markerstudy promises ‘we won’t rest on our laurels’ in bid to reach five star rating
Gary Humphreys, group chief underwriting officer at Markerstudy, shares his reaction to the firm’s star rating from brokers
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IT Interview
Q&A: Insurer Ageas says its ‘role is to enable brokers to grow their potential’
Ageas’ director of distribution Russell White explains how the insurer strives to ’continuously improve communication with customers’
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IT Interview
Q&A: Markel UK believes policy terms and conditions are not a ‘second chance to decline’ claims
Markel UK’s sales and marketing director Nic Brown explains how the insurer strives to use ’dynamic wordings’ to improve policy clarity for brokers and end customers because ’maintaining clear and precise communications and documentation is a focus for Markel’
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IT Interview
‘Trust is at the heart’ of Covéa Insurance’s five star service success
As the surveys for the 2021/22 Insurance Times five star rating reports were launched last month, Covéa Insurance explains what has kept the underwriter in the number one spot for both commercial and personal lines for the past three years
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IT Interview
MGA Q&A: Managing director confirms Burns and Wilcox is in ‘growth mode’
Following the publication of Insurance Times’ MGA Survey results, Burns and Wilcox managing director Stuart Kilpatrick reveals the MGA’s growth strategy and discusses industry challenges
