Research & Special reports
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Latest News‘Feedback not reflective of broker dialogue’ after another disappointing Five Star result – RSA
The insurer said it would welcome a higher rating in Insurance Times’s Five Star Rating Report – Personal Lines 2020/2021, as this is not reflective of its broker dialogue
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Latest News
MGA Q&A: Focus says ‘human touch’ is critical to offering high quality service to brokers
Focus’s founding director John Finch tells Insurance Times why it is important for the firm’s broker panel to have a human touch
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IT Interview
Broker service Q&A Covéa Insurance: ‘Our aim is to make our required return on capital’
Insurance Times speaks to Covéa Insurance’s director of distribution in personal lines Sue Coffey about the five service areas being explored in the broker survey
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IT Interview
Broker Service Q&A - Markel: ‘We didn’t batten down the hatches when Covid-19 struck’
Insurance Times speaks to Markel UK about the strategic developments over the last 12 months about the five service areas being explored in the broker survey
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IT Interview
MGA Q&A: Gresham Underwriting says ‘meeting broker demands is key’
Gresham Underwriting’s chief underwriting officer, Robert Munden speaks to Insurance Times about why brokers are at the centre of what the MGA does
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Latest News
Top 50 Brokers 2020 digital edition
The definitive ranking of the UK’s Top 50 brokers by Insurance Times in association with IMAS is here, who claimed the number one spot? Did you?
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IT Interview
MGA Q&A: Commercial Express steals new business opportunities as a result of Covid landscape
Commercial Express’s managing director Duncan Pritchard also tells Insurance Times that capacity is a concern for MGAs in the wake of the coronavirus crisis. Here, Pritchard shares his insights…
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Latest News
Revealed: Four MGAs awarded five stars in Insurance Times MGA survey
The results for the MGA five star ratings are in - four MGAs have made the cut to achieve five stars each for their service, but can you guess who they are?
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Online only
Broker Service Survey 2020/21: How many stars do your insurer partners deserve?
The annual Insurance Times Broker Service Survey 2020/21 is now open to brokers nationwide. Brokers - how well has your insurer supported you during the last 12 months?
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IT Interview
MGA Q&A: MGA market could benefit from a simple star rating says DOA Underwriting
DOA Underwriting Limited’s director Phillip Oliver talks to Insurance Times’s Savan Shah about policy wordings, working with broking partners to ensure clients needs are met and the MGA survey’s factors amid the Covid-19 pandemic
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IT Interview
MGA Q&A: So-sure reacts to Covid-19 lockdown by reducing pricing to reflect changed risk
So-sure’s chief executive Dylan Bourguignon talks to Insurance Times’s Savan Shah about standout services and reacting to the coronavirus pandemic
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IT Interview
etrading Q&A: Insurers have a ‘key role’ to play in reducing e-trade complexity says Zurich
Paul Tombs, head of SME at Zurich discusses how Zurich Online is supporting brokers to be operational during the pandemic with Insurance Times’s Savan Shah
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IT Interview
etrading Q&A: Commercial risks could fluctuate due to Covid-19 pandemic says SSP
With Insurance Times’s etrading 2020 results now available, Savan Shah speaks with Adrian Coupland, customer and marketing managing director at SSP, about the firm’s etrading results and how it is supporting brokers to be operational in these times of disruption
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Latest News
e-trading Q&A: NIG sees significant uptick in inbound calls and email traffic amid Covid-19
NIG has spotted an increase in inbound calls at its etrade operations and claims centres with many brokers seeking guidance on policy coverage during the coronavirus crisis, Insurance Times etrading 2020 results are also now available
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IT Interview
Chapman & Stacey reassures broker partners its services will continue fully
Chapman Stacey’s managing director Paul Wingfield talks to Insurance Times’s Savan Shah as the Covid-19 pandemic continues and its staff remote work to continue providing a full service to its broker partners
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IT Interview
Take part now: Insurance Times’s broker survey on MGA service
The Insurance Times MGA Survey is now open to brokers nationwide
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Online only
Hiscox’s Ross Dingwall on delivering service excellence to brokers
The insurer received strong ratings from brokers in the Insurance Times Five Star Personal Lines report
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Reports
The Digital Broker Report: From disruption to collaboration
The digital broker report reveals the insights found from the Insurance Times digital transformation survey and discusses key topics with industry experts
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Latest News
Combination of factors driving motor costs upwards
Statistics from ABI indicate that after five consecutive quarters of year-on-year decreases in average premiums, it looks like motor insurance rates are on the up
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Agenda
Has the insurtech conversation moved from disruption to collaboration?
Five insurance specialists give their views on whether new tech startups have gone from challenging the established businesses in the insurance industry to working with them
