Insurer Q&A research


Revealed: The one thing insurers can do to give zest to e-trade service for brokers

Insurance Times etrade survey reveals one etrade function would provide a huge boost to brokers

Keith hector jan15

Broker Service Q&A: Covéa Insurance: Our Claims team was redeployed quickly to hundreds of homeworking locations

Insurance Times speaks to Covéa Insurance’s director of commercial operations & distribution Keith Hector about the five service areas being explored in the broker survey

Barry O'neill

E-trading Q&A: Around 60% of brokers use Home and Legacy’s online platform for household quotes

Insurance Times speaks to Home and Legacy’s managing director about the latest e-trading developments on the firm’s online platform


Etrading Q&A: NIG achieves 94% customer satisfaction score for 2019

Insurance Times speaks to NIG’s etrade business manager Nick Makin on the five service factors that are being explored in this year’s etrading survey


Etrading Q&A: Ageas increases commercial capability to boost quotability

Insurance Times speaks to Ageas’s chief underwriting officer Adam Clarke on the five service factors being explored in the etrading survey

Insurance Times Innovation & Disruption 2017

Broker Service Q&A Covéa Insurance: Making policies so simple that even 11-year-old can understand them

Insurance Times speaks to Covéa Insurance’s director of personal lines distribution Sue Coffey and head of HNW and operational governance Sara Simmons about the five service areas being explored in the broker survey

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Broker Service Q&A: Home & Legacy reveals net promoter score

Insurance Times speaks to Home & Legacy’s managing director Barry O’Neill about the five service areas being explored in the broker survey


Insurance Times Q&A: Carolyn Callan head of small business & schemes at Covéa Insurance

Head researcher, Savan Shah speaks to head of small business and schemes at Covéa Insurance, Carolyn Callan on its performance in this year’s Insurance Times eTrading survey


Q&A International: Dave Bertolin, Principal Broker of Canada’s Broker Trust Insurance Group

Insurance Times lead researcher Savan Shah speaks with Dave Bertolin, Principal Broker of Canada’s Broker Trust Insurance Group on the technological change sweeping the industry, Applied Systems’ Epic platform and how to embrace digital transformation whilst remaining personable with customers.

andy fairchild broker network

Etrading survey has serious message for insurers, software houses, says Broker Network's Fairchild

Broker Network CEO Andy Fairchild speaks to Insurance Times on his verdict of this year’s Insurance Times Etrading survey results

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SSP Etrading Q&A: Brokers are now hosted on new state of the art data centre

SSP Customer and Marketing Director Adrian Coupland speaks to Insurance Times about the developments at SSP in the past year, business interruption, AI, machine learning software and supporting brokers on their digital journey.

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Q&A LexisNexis Jay Borkakoti Director of Home Insurance: Consumers not insurers driving change in the insurance market

LexisNexis Risk Solutions’ Director of Home Insurance Jay Borkakoti speaks to Insurance Times on how digitisation is affecting UK home insurers and how home insurers can leverage data to optimise the customer journey.

Becky downing

Buzzvault Founder & CEO Becky Downing Q&A: World’s first asset vault built on the blockchain

Becky Downing speaks on the Q3 2018 launch of Buzzvault, designed to empower householders through the creation of their own secure vault of digitised home contents data.