eTrading Five Star ratings

Have your say on the new Insurance Times eTrading Five Star ratings the first at a glance guide to insurer experience created for brokers by brokers. See what brokers have been criticising or praising about the companies you use and click the Have your say link next to the insurer name to add your views.

eTrading report 2020 | Five Star ratings, created for brokers, by brokers | Insurance Times

Now their second year the eTrading ratings distil the key findings of the well-established eTrading Survey into a ready reference to help brokers select the best way to trade. With a comprehensive cross section of 854 brokers taking part in this year's survey the ratings provide a practical tool for brokers to assess insurer eTrading options based on the experience of their peers.

Brokers were asked to rate their experience of both insurer extranets and of using a broker software platform to trade. We also asked brokers to score the broker software platforms.

Subscribers can see a more detailed breakdown including star ratings by service factors, plus access to brokers' assessment of the average time it takes for an eTrading referral to be cleared, broken down by insurer.
Access the full eTrading 2020 microsite here.

2019/20 Commercial Lines and Personal Lines ratings

Distilling the findings of the established Broker Service Survey, which is now in its fourteenth year, the 2019/20 ratings are an indispensable advice tool to help brokers select the right insurer for clients. The ratings cover overall insurer performance, plus where data is available, ratings for claims experience, quality of cover, access to decision-makers, underwriting and policy documentation.

They also help insurers to understand the priorities of brokers, benchmark their performance and stand out as an exceptional broker partner. There are separate ratings for Personal Lines and Commercial Lines.

How to access the Star Ratings

For full access to all of the Star Ratings microsites you need to be a subscriber - see subscriber options. To view the top level insurer experience ratings, and if you're a broker, to have your say on this year's ratings, register here to create a free account.

If you have already registered or have a subscription sign in here.

Previous Five Star Ratings Reports

Using your star rating

If you work for an insurer and want to use either the Five Star ratings or the rankings in your marketing communications you can purchase a licence giving you the right to do so. The data in this microsite is for your own internal, personal, private non-commercial use only. Please email for further details.