Five Star Ratings Report

Have your say on the Insurance Times Five Star ratings the first at a glance guide to insurer experience created for brokers by brokers. See what brokers have been criticising or praising about the companies you use and click the Have your say link next to the insurer name to add your views.

Commercial Lines 2019/20 | Five Star ratings, created for brokers, by brokers | Insurance Times

New 2019/20 Ratings

Distilling the findings of the established Broker Service Survey, which is now in its fourteenth year, the 2019/20 ratings are an indispensable advice tool to help brokers select the right insurer for clients. The ratings cover overall insurer performance, plus where date is available ratings for claims experience, quality of cover, access to decision-makers, underwriting and policy documentation.

They also help insurers to understand the priorities of brokers, benchmark their performance and stand out as an exceptional broker partner.

There are ratings for Personal Lines and Commercial Lines.

Etrading Ratings - distilling the key findings of the well-established Etrading Survey the new ratings provide a ready reference to help brokers select the best way to trade. With a comprehensive cross section of 761 brokers taking part in this year's survey the ratings provide a practical tool for brokers to assess insurer etrading options based on the experience of their peers.

How to access the Star Ratings

For full access to all of the Star Ratings microsites you need to be a subscriber - see subscriber options. To view the top level insurer experience ratings, and if you're a broker, to have your say on this year's ratings, register here to create a free account.

If you have already registered or have a subscription sign in here.

Previous Five Star Ratings Reports

Using your star rating

If you work for an insurer and want to use either the Five Star ratings or the rankings in your marketing communications you can purchase a licence giving you the right to do so. The data in this microsite is for your own internal, personal, private non-commercial use only. Please email for further details.