Five Star Ratings Report

Five stars | Insurer experience | Rated by bokers

The Insurance Times Five Star ratings are the first at a glance guide to insurer experience created for brokers by brokers.

The new ratings distil the key findings of the well-established Broker Service Survey into an indispensable advice tool to help brokers select the right insurer for clients. Insurer experience is classified using an easy to understand Five Star system, with five stars representing the best performing companies and one star the worst.

The ratings provide a practical tool for brokers to assess insurers, based on the experience of their peers, aiding in justifying recommendations to clients. They also help insurers benchmark performance and stand out as an exceptional broker partner. If you are a broker you can have your say about your firm's experience by clicking on the Have your say button on the individual company pages.

To view the Five Star ratings you must be a registered user of the Insurance Times website. Registration is quick and free.

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Compare insurer performance

The Five Star ratings are a ready reference tool to compare insurer performance on a Five Star scale. For a more detailed breakdown of star ratings by service factor, including underwriting expertise and flexibility, clarity and accuracy of policy documentation and access to decision makers you must be an Insurance Times subscriber.

Subscribe now for instant access to this extensive library of Five Star rating information and the comprehensive 24/7 Insurance Times business intelligence package.

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Powered by the Broker Service Survey

The Insurance Times Commercial Lines Ratings are derived from results of the Insurance Times Broker Service Survey of 640 brokers in August and September. Star ratings for personal lines will be published in March.

Insurance Times has conducted the survey for thirteen years, investigating brokers' opinions, attitudes and satisfaction levels toward the range of services brokers have received from their chosen insurance partners.

The Commercial Lines survey was open to UK brokers throughout August and September 2018.

Using your star rating

If you work for an insurer and want to use either the Five Star ratings or the rankings in your marketing communications you can purchase a licence giving you the right to do so. The data in this microsite is for your own internal, personal, private non-commercial use only. Please email for further details.