MGA Five Star ratings

The first ever Insurance Times MGA Five Star Ratings for MGAs is now available. The Insurance Times MGA Five Star Ratings 2020 is the first at a glance guide to trading with MGAs, created for brokers by brokers. More than 1,300 insurance brokers from across the U.K took part in the Insurance Times MGA survey to provide feedback on the service they have received from their MGA partners. Brokers across the nation shared their service experience with twenty-nine leading MGAs in the market.


The MGA Five Star ratings aim to provide a practical tool for brokers to assess their MGA partners based on the experience of their peers, helping brokers to justify their recommendation to clients and offer a better service to their customers. The ratings also help MGAs to benchmark their performance against competitors and stand out from the crowd as an exceptional MGA partner, based on reviews by brokers. Many brokers expressed a variety of future concerns they would like MGAs to address and assist with, to witness these concerns and add your own voice please visit the broker concerns section of the MGA star ratings. Click here to visit the 2020 MGA Five Star Ratings which includes in depth company insight, broker service and product feedback, future business concerns and much more.

For more information on how to acquire your own Insurance Times MGA Data Insight Book, containing further in-depth analysis and feedback from over 1300 brokers nationwide please contact Jack Thomson at

E-Trading Five Star ratings

Now their second year the eTrading ratings distil the key findings of the well-established eTrading Survey into a ready reference to help brokers select the best way to trade. With a comprehensive cross section of 854 brokers taking part in this year's survey the ratings provide a practical tool for brokers to assess insurer eTrading options based on the experience of their peers.

Brokers were asked to rate their experience of both insurer extranets and of using a broker software platform to trade. We also asked brokers to score the broker software platforms.

Subscribers can see a more detailed breakdown including star ratings by service factors, plus access to brokers' assessment of the average time it takes for an eTrading referral to be cleared, broken down by insurer.
Access the full eTrading 2020 microsite here.

How to access the Star Ratings

For full access to all of the Star Ratings microsites you need to be a subscriber - see subscriber options. To view the top level insurer experience ratings, and if you're a broker, to have your say on this year's ratings, register here to create a free account.

If you have already registered or have a subscription sign in here.

Previous Five Star Ratings Reports

Using your star rating

If you work for an insurer and want to use either the Five Star ratings or the rankings in your marketing communications you can purchase a licence giving you the right to do so. The data in this microsite is for your own internal, personal, private non-commercial use only. Please email for further details.