AXA has been awarded an overall three-star rating by UK insurance brokers. Brokers felt they received a four-star service in access and the quality of cover customers. But they felt the areas of claims, underwriting and documentation needed improvement. The small independent broker segment gave AXA four stars.

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Below is an example of this valuable subscriber-only content - the Five Star rating for the Claims service factor - and a few of the verbatim comments on this insurer from the brokers we surveyed. If you are a broker click here to have your say - and to see the latest market feedback.

Service factorRating
Claims: Fairness of settlement & speed