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High Five: Catch up on the biggest stories this week

2024-06-21T14:00:00+01:00By Insurance Times

Insurance Times rounds up the biggest stories from this week

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This week’s biggest MGA stories

2024-06-21T13:44:00+01:00By Insurance Times

Insurance Times round up this week’s biggest MGA-related stories

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News

‘Technology supercharging humans’ for personalised insurance service – Chris Loake

2024-06-21T12:00:00+01:00By

’Use AI behind the scenes’ to promote a ‘human touch,’ says group chief information officer

Eddie Longworth, 2024

IT Interview

Eddie Longworth: Claims Champion award has boosted momentum around AI code of conduct

2024-06-21T07:00:00+01:00By

Award winner ‘overwhelmed’ by victory, thanking ‘large team of volunteers’ who contributed to project that helped secure the recognition

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IT Interview

Conny Kalcher: Transforming the insurance customer experience block by block

2024-06-19T10:00:00+01:00By

’What we are doing is moving a whole super tanker that’s used to working one way to work in a different way,’ says group chief customer officer

Georgina

IT Interview

Georgina Davis: Zurich helping brokers avoid ‘computer says no’ problem when trading

2024-06-17T11:00:00+01:00By

’We have, 100%, all real people behind our online platforms,’ says head of broker proposition and distribution

Gender diversity

Aon promotes Asia Pacific leader to head up Global Broking Centre

’The increased complexity of global risks and the London market’s track record of innovation makes our Global Broking Centre more relevant than ever,’ says commercial risk chief executive

motor insurance, road to recovery

Some motor insurers burying their heads in the sand over self driving vehicles – By Miles

’It’s a whole new category of insurance and it’s going to be huge,’ says chief operating officer

late bills

Around 15% of SMEs opt to pay for insurance monthly as bill late payment issues continue

Cash flow concerns see SME owners switch method of paying for insurance, says premium finance firm

Lloyd's distorted crystal ball

Blueprint Two deadline delayed again in London market transformation blow

’We’re confident we can resolve defects quickly and encourage the market to maintain momentum with their own testing schedules,’ says Lloyd’s chief executive

Eddie Longworth, 2024

Eddie Longworth: Claims Champion award has boosted momentum around AI code of conduct

Award winner ‘overwhelmed’ by victory, thanking ‘large team of volunteers’ who contributed to project that helped secure the recognition

diversity and inclusion

Upcoming Dive In Festival champions inclusive cultures for long-term success

Insurance Times will be a media partner for this year’s event, which will take place between 24 and 26 September 2024

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Seventeen shopping spree continues with motor trade expert acquisition

’Epic creates additional value through its extensive motor trade knowledge and experience,’ says chief executive

vaping ripping a fat cloud smoking

Vapes now present major fire risk to schools – Zurich

’Disposable vapes can pose a serious fire risk as they contain lithium-ion batteries that can ignite if damaged,’ says insurer’s regional major loss manager

Vacation home

Insurtech secures capacity from Aviva-backed MGA to expand vacation rental cover

Chief executive says ‘strategically important partnership’ will help improve business volume

fraud (7)

False ‘no claims’ incidents driving rise in fake insurance applications

’The increasing sophistication of false documents poses a significant challenge for the insurance sector,’ says director

chatbot hello

‘Technology supercharging humans’ for personalised insurance service – Chris Loake

’Use AI behind the scenes’ to promote a ‘human touch,’ says group chief information officer

diversity and inclusion

Upcoming Dive In Festival champions inclusive cultures for long-term success

Insurance Times will be a media partner for this year’s event, which will take place between 24 and 26 September 2024

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Tech Awards 2024
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Watch: Relive the 2023 Insurance Times Awards

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Insurance Times Awards 2023 in pictures

The photos are in for last week’s Insurance Times Awards 2023, can you spot yourself?

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Why Aviva, Arch and Ageas were named insurers of the year

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Revealed: Who won at the Insurance Times Awards 2023?

With gold, silver and bronze awards across 36 categories, the winners from last night’s Insurance Times Awards have now been revealed.