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Digital broking – the next wave. Research based insight into broker trends.


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Insurance Times undertakes the most extensive research into broker attitudes to digital trends in the UK general insurance market through the eTrading, Commercial Lines and Personal Lines broker service survey projects and the Digital Transformation Report conducted in association with Applied Systems.

This work gives us a unique insight into how the application of digital technology is transforming firms and the issues holding back adoption as well as identifying priorities for brokers over the next three years.

Topics discussed during the webinar included:

  • How broker management systems can help overcome the referral delays that have increased during the last 12 months of the pandemic?
  • With the vast majority of brokers believing that both broker management systems and extranets will remain central to business operations over the next three years how can brokers overcome the intrinsic difficulties of running different digital approaches in parallel?
  • As the focus switches from using digital to reduce costs and drive efficiency to improving client marketing and communication where should investment go?
  • Panellists:
    Helen Bryant, Director, Digital Trading, Allianz
    Dave Chapman, Chief Revenue Officer, Applied Systems Europe
    Wayne Jefferson, Head of eTrading, Applied Systems Europe
    Ashwin Mistry, Executive Chairman, BHIB Insurance Brokers
    Savan Shah, Head of Research, Insurance Times (chair)