Best Digital Customer Experience

This award recognises excellence in digital general insurance shopping, a hugely competitive landscape that’s shifting at a rapid pace to meet dynamic consumer demands and preferences.

This category was not open for entries. The winner was selected by diligent appraisal using measurable criteria in user experience, functionality, and underlying strategy. The shortlist was provided by ACORD, based on their internal research results.

All the finalists are listed below.

GOLD: Aviva