The Civil Aviation Authority (CAA) has appointed Cega, the specialist travel insurance services and air ambulance provider, to handle claims for its Air Travel Operators Licence (ATOL) protection scheme.
Cega has estimated that it could handle 5,000 to 10,000 ATOL-related claims per year at its specialist travel insurance call centre.
ATOL spokesperson, Geoff Elsbury, confirmed that Cega had been appointed by the CAA in recognition of the company's wide experience in handling sensitive claims.
Elsbury said: “We believe that Cega has the expertise to handle high volumes of claims, often of an unhappy nature, and can respond within our target time-frame of 28 days' settlement. We recognise that when an ATOL bond is called consumers need reassurance coupled with efficiency and Cega is well placed to provide that quality of service.”
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