In response to the letter from QuestGates regarding loss adjusting (19 June, Insurance Times), as we have previously stated, we agree there remains, and always will be, an important role for the skilled, professional loss adjuster. Clients will continue to require expert, qualified loss adjusters to handle technical or large losses.

For this reason we have a dedicated technical adjusting services team, who are among the most experienced technical loss adjusters in the marketplace, to handle commercial, major loss and liability claims.

However, clients need a solution that best fits their business requirements. In cases where insurers have large volumes of low value personal lines claims it doesn't make sense to use skilled loss adjusters to assess every case.

This is where Capita's new approach, combining desk-top technology, selective use of the field force and a comprehensive supply chain, comes in.

By sitting alongside our technical adjusting services operation, this solution enables clients to make significant savings, as well as providing them with the choice of service that they would prefer and require, on a nationwidewide basis.

We believe this is the future of loss adjusting and that the market is more than ready for it.

William Dye
Managing director
Capita Insurance Services

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