Norwich Union has proposed a way of dealing with personal injury claims that would revolutionise the current system. Andy Cook explains
At last month's Insurance Times Future of Personal Injury Claims conference, lawyers, insurers and others involved in personal injury claims voted that the way we deal with personal injury claims needed over-hauling. And Lord Falconer, the Lord Chancellor, speaking at the same conference unveiled the Department for Constitut-ional Affairs' (DCA) plans for reforming the ailing system. Just two weeks before, the Department of Works and Pensions (DWP) unveiled its National Vocational Frame-work for Rehabilitation.However, it will be two years before the DWP plan has any tangible effect on the way injured people are rehabilitated, which is at least half as well as they currently are in the US. And the DCA plan with its task groups and their investigations will also measure progress in years rather than months.Due to the slow pace of progress, and let's remember that greater use of rehabilitation has been on most insurers' Christmas list for a few years now, Norwich Union (NU) has decided to inject some pace into the proceedings. It has published its own manifesto for improving the personal injury claims process, which includes giving rehabilitation a boost. The manifesto argues that before claimant lawyers start racking up the hours and costs, the injured party should talk to the wrongdoer and see if liability can be settled. NU argues that in the majority of very small cases an apology and some flowers or chocolates would do, but that for injuries over £1,000 insurers/wrongdoers would find it in their own interests to admit liability wherever possible and avoid lots of costs. That would mean a huge reduction in the need for after-the-event insurance.Some experts say up to 60% of liability claims could be sorted out without much involvement from lawyers. Where liability is disputed, NU reckons that small cases should be sorted out by the Financial Ombudsman Service, as they are for other insurance claims. Larger claims, it adds, would need specialist personal injury lawyers. That means lawyers authorised to work in personal injury. "Just because a lawyer did someone's conveyancing, doesn't mean they are suitable for injury work," says NU head of technical claims Dominic Clayden. He adds: "Legal advice should be there when it is of value. In a vast majority of cases it is about process and transaction."NU proposes to boost rehabilitation by rewarding those who use it early and by penalising those who refuse it. IT For reaction to this story see pages 12-13 (Andrew Underwood and Fraser Whitehead). What do you think? Email: andy@instimes.co.uk
How Norwich Union's claims settlement proposals would workClaims up to £5,000
Claims between £5,000 and £50,000 The way of doing things is the same as for the under £5,000 claims except for the following:
Claims over £50,000The same code is followed as for small and fast track claims except for the following: