Well laid-out system with not too many questions or screens to get through.

Interface is good. our one wish is that Aviva would put its products onto Applied Cloud.

It is already pretty good. It would be good to be able to jump between pages rather than having to go from start to finish again when amending quotes.

Navigation is fine however the old policies beginning with SCL have a very poor online system.

Early Confirmation on whether the risk will be suitable for online portal is always important.

Easy to use system and can get an indicative premium and then go on to full quotation if likely to be competitive.

Only have one log in for all parts of the extranet rather than multiple log in's for different parts.

Partial Name search would make it easier to locate clients.

Only comment would be individual records seem to crash and result in errors quite regularly. U/ws usually on hand to fix or clone the work so you can continue, but can be frustrating when work is urgent.

The questions are clear and precise and I can easily obtain a quotation.

Guidance on how to answer certain question which can be ambiguous and impact on receiving quotes.

Sometimes slow to clear referrals, requires a phone call.

Team are very responsive at referral however wider knowledge of broker arrangements throughout the team would make process easier.

Front-line underwriters are inclined to shy away from any slightly non-standard/quirky risk - they appear to have no appetite for risk.

Would be useful to have a note of a phone number to call for when instant chat is unavailable.

Chat systems could be improved due to time delay in having to discuss a policy/new business.

Most "live chat" take ages, not enough staff to cover. Allianz and Axa are the biggest culprits. If you cant cover that service properly - don't offer it.

Slightly slower to respond than in previous years but staff knowledgeable and helpful.

Provide instant access to all documents without the need to request certain documents separately i.e. cover notes.

The quote acceptance stage is excellent and fully automated to provide all documentation. However, the referral process is very poor in terms of pro-activity. A more pro-active response for underwriters would be of great benefit.

This too is excellent - you're able to send details over to the underwriters for them to consider in their own time, then get on with something else until they come back to you. This is seldom more than 24hrs later, so very good indeed on the whole.

More thought on how to present unique risk features for underwriters consideration. A clearer defined way to provide risk information and for underwriters to respond with a quote and any additional endorsements.

On Property Owners, sometimes the option to request Tenant Certificate is missing.

More risk management features to show how well the client manages thier risk.

Documents being issued together with summarys/wording instead of 2 seperate buttons.

Logged off in 20 mins is too short.

Referral process. More flex to write items that sit outside the box - current expeirence is that underwriters whom are taking the calls are not well placed to assist with instances that fall outside the box.

If the policy has been referred at inception every furture change refers too.

The ability to have an u/w examine a Commercial Combined quotation/renewal without us Submitting it to Underwriters.