The Insurance Times Five Star ratings are the first at a glance guide to insurer experience created for brokers by brokers. The ratings distil the key findings of the well-established Broker Service Survey into an indispensable advice tool to help brokers select the right insurer for clients. They also help insurers benchmark performance and stand out as an exceptional broker partner.
This site features the 2023 ratings based on the latest Broker Service Survey, plus links to the 2022 ratings microsite allowing year-on-year comparison.
Register now to view the top level ratings
Create an online account to view the top level insurer experience ratings and if you're a broker to have your say and comment on the service performance of insurers.
As a registered user you’ll be able to access more content on the main Insurance Times website and sign up for enewsletters.
If you are already registered, please sign in here
Subscribe now to access the Personal Lines Five Star Ratings site
To access the Five Star ratings microsite, you will need to subscribe to Insurance Times or purchase the full Five Star Ratings Report.
The site provides a ready reference tool to compare insurer performance and features:
If you are already a subscriber, please sign in here
For information about purchasing the full Five Star Ratings Report please contact Aisha Roberts on 020 7618 3408 or email firstname.lastname@example.org