Broker Service Survey 2026/27

Brokers respond now for exclusive free access to high value insight into insurer service

For 21 years, the Insurance Times Broker Service Survey has given UK insurance brokers a voice, providing an independent measure of how well insurers support their broker partners. The survey has become a trusted benchmark for the market, highlighting excellence, identifying areas for improvement, and recognising the insurers that go above and beyond for brokers. By taking part, you can help shape the future of broker-insurer relationships, influence industry standards, and ultimately drive improvements in the service provided to brokers across the UK.

Take part now!

Survey opens: 6th October 2026

Survey closes: 6th December 2026

The survey will take just 3-5 minutes to complete, making it quicker and easier than ever to share your feedback. We understand how busy brokers are, so if you're unable to finish the survey in one sitting, you can simply return to the survey link later and pick up exactly where you left off.

Prize draw: £250 Amazon Voucher

Why take part?

• Drive real change. Your feedback helps insurers improve the products, service and support they provide to brokers, directly influencing standards across the market.

• Access exclusive insight. Receive a complimentary executive summary of the results, including key ratings, broker feedback and market insights. A report typically reserved for subscribers paying over £600 per year.

• Win a £250 Amazon voucher. Every completed survey entry is automatically entered into the prize draw.

• Complete anonymity guaranteed. All responses are 100% confidential, allowing you to provide honest feedback with confidence. Neither you nor your business will be identifiable in any published findings.