The annual report, now marking its 11th edition, explores and investigates brokers’ opinions, attitudes and satisfaction levels regarding the eTrading services they receive from insurer partners and software house providers. This year’s report is based on a survey of more than 750 brokers from Insurance Times’ readership, conducted between January and March 2025. Within this poll, respondents rated the insurer extranets and software houses they have regularly placed business with during the past 12 months, as well as ranked insurer partners eTrading via platforms.

This annual report is based on the results of Insurance Times’ exclusive Broker Service Survey, which has been running for the past 19 years. The most recent commercial and personal lines survey, conducted between October and December 2024, collected feedback from more than 850 UK general insurance (UKGI) brokers on the insurers they have regularly placed business with during the past 12 months.

Insurance Times has conducted its fifth annual MGA survey in association with the MGAA, aimed at gauging brokers' opinions and satisfaction regarding their MGA partners. The 2024/25 MGA survey ran from July to September 2024, with participation from 1,650 UK brokers who rated the service quality of MGAs they engaged with over the previous year.