Insurer Analysis

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News Analysis

Almost two years on – has Consumer Duty improved customer outcomes?

2026-02-17T07:00:00+00:00By

Data from Insurance DataLab suggests that the FCA’s landmark regulation has not led to a measurable reduction in escalated disputes

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News Analysis

Under 25s motor switching fall severely dents new business flow

2026-02-16T08:00:00+00:00By

Policy switching activity among young drivers has fallen significantly over the past year, reducing new business opportunities for insurers and prompting questions over pricing, retention and coverage in the motor market

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News Analysis

TechTalk: The real AI threat to insurance jobs is doing nothing

2026-02-11T08:00:00+00:00By

‘You aren’t going to lose your job to AI, but you are at risk of losing your job to someone else who is using AI,’ says chief solutions officer

hurdle

News Analysis

Lloyd’s new hurdle principle will ‘set the hares running’ across the London market

2026-02-10T08:00:00+00:00By

‘Everyone will feel the heat in a cascading effect and claims leaders will expect more of their team, their staff, the claims practitioners and the handlers,’ says chief claims officer

buildings insurance freeholders leaseholders

News Analysis

Briefing: Brokers could be ‘on thin ice’ where commission sharing is concerned

2026-02-06T09:00:00+00:00By

The ground is shrinking beneath brokers and insurers still involved in the process of shafting leaseholders

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News Analysis

Cyber risk takes root on the farm as agriculture goes fully connected

2026-02-05T08:00:00+00:00By

‘Farmers are natural risk managers. They’ve been doing this for hundreds of years – in essence, since the dawn of man,’ says managing director

nuclear power plant

News Analysis

TechTalk: Insurance sector an ‘active partner’ in the nuclear renaissance

2026-01-27T08:00:00+00:00By

As momentum builds around the need for more nuclear power generation, the insurance industry must grasp an opportunity to support and facilitate new projects

cat dog vet fluffy

News Analysis

Are pet insurance claims keeping pace with customer expectations?

2026-01-26T08:00:00+00:00By

A disconnect between technical compliance and customer experience carries reputational risk for the sector – but is currently not being addressed

Data

News Analysis

In Focus: How insurers use data to support broker schemes – and what happens when it’s limited?

2026-01-23T08:00:00+00:00By

’If you don’t have good data, insurers will be less interested because it makes it difficult to assess [if] the scheme works, is it fit for purpose,’ says director

Pepper

News Analysis

Briefing: What an unexpected pet insurance claim can reveal about Consumer Duty in practice

2026-01-22T10:00:00+00:00By

Is UKGI too focused on being a stickler for Consumer Duty rules, without properly considering the ethos and spirit of this outcomes centred regulation? Claims processes could be the rub here…

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News Analysis

Briefing: Why is Zurich so keen on acquiring Beazley – and will Beazley bite?

2026-01-21T09:00:00+00:00By

Zurich believes the suggested deal will create a global leader in specialty insurance, but Beazley is urging its shareholders ’to take no action’ after the latest takeover proposal was submitted to the insurer

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News Analysis

Fresh faces, fresh thinking: Counter fraud leaders call for recruitment overhaul

2026-01-21T08:00:00+00:00By

‘We don’t start people there as apprentices or let them learn from the bottom up – and that’s probably a thing that could be done,’ says director

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