Insurer Analysis

Lee Mooney, August 2025

IT Interview

Lee Mooney: New UK boss gearing up to ‘change the pace’ at Markel

2025-08-21T07:00:00+01:00By

Rather than ‘reinvent the wheel’, managing director plans to tap into global group expertise to increase insurer’s ‘share of wallet’ with brokers and ‘dial up the pace’ on product and people volume

Alex Ktenidis

IT Interview

Alex Ktenidis: Tackling SME underinsurance with the ‘right conversation at the right time’

2025-08-19T07:00:00+01:00By

’SMEs are sleepwalking into an underinsurance problem at the moment,’ says director of digital trading

Screenshot 2025-08-14 154211

News Analysis

Extranets v software houses: Where are brokers handling their eTrading?

2025-08-18T06:00:00+01:00By

Insurance Times dives into the wealth of data within its Five Star Rating Report: eTrading 2025, to determine whether brokers are using insurer extranets or software house platforms for their eTrading needs

old person driving car

News Analysis

Insurance sector reacts as government weighs up mandatory testing for over 70s motorists

2025-08-14T06:00:00+01:00By

’We, as an insurer, welcome any measures that give us and our older customers assurance that they meet the required standards required to hold a driving license,’ says chief underwriting officer

tree roots

News Analysis

Briefing: Climate risk places insurers on increasingly shaky ground

2025-08-07T09:00:00+01:00By

Although insurers remain wary of subsidence claim surges over the British summertime, certain types of subsidence claims could pose a reputational risk depending on their cause

sustainability, business

News Analysis

Briefing: Climate risk must move from the boardroom to the underwriting floor

2025-08-06T09:00:00+01:00By

There are undoubtedly reputational impacts surrounding more closely considering sustainability and underwriting, however there is also a strong business case for tying underwriting practices to ESG actions

AI (4)

News Analysis

Briefing: As AI evolves, affirmative cover is becoming ever more important

2025-07-31T06:00:00+01:00By

’It’s a very, very good thing for it to be explicit in the [policy] wording,’ says executive director

Screenshot 2025-07-29 113220

News Analysis

Brokers reveal 2025’s best and worst insurer eTrading platforms

2025-07-30T07:00:00+01:00By

Aviva has secured a seventh consecutive five star award for eTrading service in Insurance Times’ latest research, trumping other extranet platforms such as Zurich Online, RSA Online and QBE FastFlow – but what else is the survey data saying?

complaints (3)

News Analysis

Pet and travel insurance complaints rise amid regulatory scrutiny

2025-07-28T07:00:00+01:00By

In particular, claims journeys appear to be causing customer dissatisfaction, says market intelligence firm

Untitled design (96)

News Analysis

Brokers are ‘logical latecomers’ to AI use as ‘old guard’ believe in certain way of doing tasks

2025-07-25T07:00:00+01:00By

Multiple experts spoke at Insurance Times’ TechTalk Live roundtable, which focused on affirmative cover for artificial intelligence and the myriad impact this technology is having on policies and practices

ducks

News Analysis

Opinion: Are brokers ducking ‘responsibility’ to tackle insurance fraud?

2025-07-16T08:00:00+01:00By

Insurer counter fraud expert calls out commercial brokers on lack of engagement in dealing with insurance fraud, emphasising that regulatory action may be the best way of inspiring greater anti-fraud collaboration

Martin Hall ERS

News Analysis

Martin Hall: ERS targets next £100m GWP through mobility, AI and cultural continuity

2025-07-11T08:00:00+01:00By

‘We’re definitely part of the changing face of mobility,’ says managing director at ERS

More Insurer Analysis