Aviva has secured a seventh consecutive five star award for eTrading service in Insurance Times’ latest research, trumping other extranet platforms such as Zurich Online, RSA Online and QBE FastFlow – but what else is the survey data saying?
In particular, claims journeys appear to be causing customer dissatisfaction, says market intelligence firm
Multiple experts spoke at Insurance Times’ TechTalk Live roundtable, which focused on affirmative cover for artificial intelligence and the myriad impact this technology is having on policies and practices
Insurer counter fraud expert calls out commercial brokers on lack of engagement in dealing with insurance fraud, emphasising that regulatory action may be the best way of inspiring greater anti-fraud collaboration
‘We’re definitely part of the changing face of mobility,’ says managing director at ERS
With record-level premiums and a rising number of complaints, pet insurance is facing some serious questions over Fair Value and customer outcomes
’There is an inevitable pressure on firms to demonstrate how they can better manage their underwriting portfolios,’ says managing director
The personal lines market is hotting up, with big players looking at acquisitions in this area
Ever busier roads, electric and hybrid vehicles, self-driving technology and ageing vehicle fleets have all played a part in changing the composition of UK roads – and insurers must pay careful attention in order to remain in control of a dynamic market
’Most MGAs aren’t huge and haven’t really got the infrastructure to manage claims. They’re focused on underwriting, so partnering with TPAs is critical to not having to worry about managing claims,’ says underwriting development manager
A focus on the practical upside of AI technology from UK insurance firms seems to indicate that the level of maturity around the technology has increased
Data collection must be driven by a purpose, to solve a set problem – otherwise, unintended consequences could cause issues for insurers