Insurer Analysis

AI, workflows

News Analysis

Briefing: Insurers need to remember the value of a human touch in claims

2026-04-29T08:00:00+01:00By

While AI is becoming more valuable to insurance firms, customers feel it is essential that the human touch remains in claims

claims performance

News Analysis

Claims performance comes into sharper focus as brokers seek placement certainty

2026-04-29T07:00:00+01:00By

A new survey from Insurance DataLab sheds light on how claims experience is shaping broker behaviour – and why it is becoming a critical tool in navigating an increasingly complex placement landscape

claims performance

News Analysis

In Focus: Is claims experience beginning to overtake price as the deciding factor for customers?

2026-04-24T07:00:00+01:00By

Customers are increasingly beginning to pay attention to the claims performance of different insurers, but has this metric superseded price? Sector experts discuss the direction of travel.

driverless car

News Analysis

In Focus: Are stronger rules on data sharing needed for insurers to deal with driverless car claims?

2026-04-23T09:05:00+01:00By

’As car manufacturers own and control the systems in their vehicles, there is no guarantee they will voluntarily hand over information to AV insurers seeking to explore recovery options,’ says legal advisor

balancing act

News Analysis

Briefing: Placement is becoming a balancing act for brokers

2026-04-23T08:00:00+01:00By

Broker and insurer relationships are now underpinned by so much more than familiarity and a firm handshake – transparency and data around insurer performance is pivotal in supporting brokers to meet client expectations

Screenshot 2026-04-16 112820

News Analysis

The underinsurance divide that’s splitting the country

2026-04-22T07:00:00+01:00By

House prices are determined more by the ground they sit on than the bricks and mortar they’re built with and – with buildings insurance cover limits often tied to property valuations – a striking underinsurance divide has developed across the country

travel cancellations

News Analysis

Could travel disruption arising from the Middle East conflict trigger a rise in opportunistic fraud?

2026-04-21T07:00:00+01:00By

With flight disruption escalating after Middle East airspace closures, an intelligence consultant warns that this marks an imminent ’threat of fraudulent claims against travel policies’

Football match

News Analysis

How insurance is helping prevent own goals at 2026’s World Cup

2026-04-20T07:00:00+01:00By Tim Evershed

Travel insurance small print needs to meet high healthcare costs in North America, while longer opening hours for UK pubs means a re-evaluation of employers’ and public liability products is necessary

Headshot - Geoff Carter, Sabre Insurance

IT Interview

Geoff Carter: Sabre’s husky sled strategy maintains profitability across market cycles

2026-04-17T07:00:00+01:00By

’People always ask us if there’s a secret recipe but there really isn’t. It’s a mindset and a culture and it’s about not breaking that,’ says chief executive

Screenshot 2026-04-09 152152

News Analysis

Motor brokers turn tide on customer losses to insurers

2026-04-15T07:00:00+01:00By

In 2024, motor insurance brokers lost some 266,000 net policies to insurers, but in 2025 – with market forces dampening switching rates and putting the onus onto customer retention – they wrestled back the momentum

cosmetic risk

Analysis

Crackdown on cosmetic cowboys will require underwriting and risk cover to ‘evolve’

2026-04-07T07:00:00+01:00By

As the government introduces new regulations for the aesthetics market, a chief executive warns that new risks will emerge for clients and brokers will ‘play a key role’ in managing ’where these risks sit’

Screenshot 2026-03-26 143723

News Analysis

Standout schemes deliver strong six-monthly earnings, but new business sees mixed momentum

2026-03-31T07:00:00+01:00By

Drawing on exclusive data from broker schemes software provider SchemeServe, the Insurance Times Schemes Index pinpoints where brokers are delivering strong earnings, which schemes are gaining momentum and which may face challenges in the year ahead

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