Insurer Analysis

Screenshot 2025-07-29 113220

News Analysis

Brokers reveal 2025’s best and worst insurer eTrading platforms

2025-07-30T07:00:00+01:00By

Aviva has secured a seventh consecutive five star award for eTrading service in Insurance Times’ latest research, trumping other extranet platforms such as Zurich Online, RSA Online and QBE FastFlow – but what else is the survey data saying?

complaints (3)

News Analysis

Pet and travel insurance complaints rise amid regulatory scrutiny

2025-07-28T07:00:00+01:00By

In particular, claims journeys appear to be causing customer dissatisfaction, says market intelligence firm

Untitled design (96)

News Analysis

Brokers are ‘logical latecomers’ to AI use as ‘old guard’ believe in certain way of doing tasks

2025-07-25T07:00:00+01:00By

Multiple experts spoke at Insurance Times’ TechTalk Live roundtable, which focused on affirmative cover for artificial intelligence and the myriad impact this technology is having on policies and practices

ducks

News Analysis

Opinion: Are brokers ducking ‘responsibility’ to tackle insurance fraud?

2025-07-16T08:00:00+01:00By

Insurer counter fraud expert calls out commercial brokers on lack of engagement in dealing with insurance fraud, emphasising that regulatory action may be the best way of inspiring greater anti-fraud collaboration

Martin Hall ERS

News Analysis

Martin Hall: ERS targets next £100m GWP through mobility, AI and cultural continuity

2025-07-11T08:00:00+01:00By

‘We’re definitely part of the changing face of mobility,’ says managing director at ERS

pet insurance

News Analysis

Briefing: Is pet insurance reaching a breaking point?

2025-07-10T08:00:00+01:00By

With record-level premiums and a rising number of complaints, pet insurance is facing some serious questions over Fair Value and customer outcomes

capacity, appetite, insurtech

News Analysis

In Focus: The ‘very real challenge’ of MGA capacity amid soft market cycle – how can MGAs stand out?

2025-07-04T08:48:00+01:00By

’There is an inevitable pressure on firms to demonstrate how they can better manage their underwriting portfolios,’ says managing director

consolidation (3)

News Analysis

Briefing: As Aviva completes DLG takeover, is more personal lines market consolidation on the cards?

2025-07-02T10:00:00+01:00By

The personal lines market is hotting up, with big players looking at acquisitions in this area

Screenshot 2025-06-26 103426

News Analysis

What 30 years of DVLA data reveals about the changing face of UK roads

2025-06-30T07:00:00+01:00By

Ever busier roads, electric and hybrid vehicles, self-driving technology and ageing vehicle fleets have all played a part in changing the composition of UK roads – and insurers must pay careful attention in order to remain in control of a dynamic market

outsourcing third party

News Analysis

In Focus: Underwriting is the lifeblood of MGAs, but claims service must not be ignored

2025-06-27T10:00:00+01:00By

’Most MGAs aren’t huge and haven’t really got the infrastructure to manage claims. They’re focused on underwriting, so partnering with TPAs is critical to not having to worry about managing claims,’ says underwriting development manager

AI evolution

News Analysis

Briefing: Is the AI hype cycle now approaching its ‘slope of enlightenment’?

2025-06-26T07:00:00+01:00By

A focus on the practical upside of AI technology from UK insurance firms seems to indicate that the level of maturity around the technology has increased

data, noise

News Analysis

Briefing: Data without direction is just noise

2025-06-25T06:00:00+01:00By

Data collection must be driven by a purpose, to solve a set problem – otherwise, unintended consequences could cause issues for insurers

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