Insurer Analysis

complaints (3)

News Analysis

The most complained about business lines in UKGI

2026-03-19T08:00:00+00:00By

Insurance DataLab unpicks the latest complaints data from the FOS to highlight the direction of travel for insurance service

IWD

Analysis

IWD: Promoting more women requires the sector to ‘shine a light’ on invisible barriers

2026-03-06T08:00:00+00:00By

‘It’s not about relying on people to be ‘brave enough’ to ask – managers should be given the tools to cultivate their team culture in a way that provides psychological safety,’ says head of diversity, inclusion and community engagement.

oil refinery drone attack

News Analysis

Briefing: Shockwaves will be felt in London as missiles fly in the Persian Gulf

2026-03-05T10:00:00+00:00By

The situation around the Persian Gulf remains fluid, but insurers and their customers are likely in for a sustained period of supply chain shocks and increased costs

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IT Interview

EY’s Jonathan Zhao: What Britain’s insurers can learn from Asian markets

2026-03-05T08:00:00+00:00By

Jonathan Zhao, global insurance leader and Hong Kong financial services managing partner at EY Advisory tells Insurance Times why Asia Pacific is leaving Europe behind on insurance innovation, why boardrooms are immobilised by AI and why UK insurers must stop looking inward.

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News

Briefing: What does the Q1 2026 Middle East conflict mean for travel insurance?

2026-03-04T10:00:00+00:00By

A warning has been issued that acts of war are typically excluded from travel insurance and coverage depends on policy wording

Blueprint two of office

News Analysis

In Focus: What’s going on with Blueprint Two after ‘quietly shelved’ report?

2026-02-27T08:00:00+00:00By

’It’s no longer a big bang change programme,’ says president

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News Analysis

The Big Question: Insurer megamergers are adding up – what M&A opportunities are still on the table for UKGI’s largest carriers?

2026-02-24T08:00:00+00:00By

A surge of deals has triggered a new consolidation cycle that is redefining scale, competition and capability across the UK general insurance market. But questions remain around integration risk, broker dynamics and whether bigger will truly mean better.

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News Analysis

Freight forwarders hit by double blow as client insolvencies bite and cargo theft rises

2026-02-19T08:00:00+00:00By

‘The global economic landscape is unlikely to stabilise any time soon, so freight forwarders must be prepared for their customers to default,’ says managing director

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News Analysis

Almost two years on – has Consumer Duty improved customer outcomes?

2026-02-17T07:00:00+00:00By

Data from Insurance DataLab suggests that the FCA’s landmark regulation has not led to a measurable reduction in escalated disputes

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News Analysis

Under 25s motor switching fall severely dents new business flow

2026-02-16T08:00:00+00:00By

Policy switching activity among young drivers has fallen significantly over the past year, reducing new business opportunities for insurers and prompting questions over pricing, retention and coverage in the motor market

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News Analysis

TechTalk: The real AI threat to insurance jobs is doing nothing

2026-02-11T08:00:00+00:00By

‘You aren’t going to lose your job to AI, but you are at risk of losing your job to someone else who is using AI,’ says chief solutions officer

hurdle

News Analysis

Lloyd’s new hurdle principle will ‘set the hares running’ across the London market

2026-02-10T08:00:00+00:00By

‘Everyone will feel the heat in a cascading effect and claims leaders will expect more of their team, their staff, the claims practitioners and the handlers,’ says chief claims officer

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