For research enquiries or potential research partnerships, please contact Savan Shah MSc, head of research, at savan.shah@insurancetimes.co.uk or +44 (0)20 7618 3078
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’We want to be where our customers are, offering them the quality and service they’d expect from the UK’s number one travel insurer, however they choose to buy,’ says chief sales and distribution officer
Insurance Times content director Katie Scott reviews the headline findings of this year’s Top 50 Insurers report, flagging where firms are winning, losing – and battling the soft market
Six MGAs have been awarded the maximum five-star rating for service quality in the Five Star Rating Report: MGA Market 2026/27
UK general insurance brokers have the opportunity to provide feedback on insurer service for both personal and commercial lines in Insurance Times’ annual benchmarking survey
The research comes as the market undergoes one of the fastest and most complex periods of change in its history
More than 750 broker respondents provided feedback on their eTrading experiences via software houses and insurer extranets