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Former DLG chief operating officer among trio to join Markerstudy ahead of Atlanta merger
New MGA goes live to brokers
Aviva reveals child ‘driving a car’ among most unusual fraud cases
Could TikTok be the key to solving the war for talent in the insurance industry?
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People Moves
M&A
Tech Talk
Cyber
Financial
London Market
Motor
Commercial Lines
Personal Lines
Walsh and Newman to leave CFC after Lloyd’s non-financial misconduct investigation
Ex-broker charged after 10 arrested in commercial insurance fraud clamp down
Monzo snaps up DLG venture boss ‘to lead charge into insurance’
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Briefing
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Tech Talk
Expert Views
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Dave Martin: Discipline will continue as Aviva seeks to drive service and product development
As John Lewis pauses EV cover, industry boss reveals why insurers may ‘run scared’ of electric power
The most complained about products in UKGI
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Ex-Liverpool defender Carragher praises Ardonagh Retail boss
Assured Partners snaps up Romero Group in ‘largest acquisition to date’
Out now: Top 50 Brokers 2023 digital edition
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Allianz Partners issues statement about contract dispute with Revolut
Sabre Insurance hit by cyber attack
Recent surge in motor premiums making cover unaffordable for UK drivers
Ratings
ETRADING 2023
PERSONAL LINES 2022/23
COMMERCIAL LINES 2022/23
MGA MARKET 2022/23
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Five Star 2023 MGA Ratings
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eTrading
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The 2023 Insurance Times Digital Adoption Report is out now
Revealed: Eight MGAs awarded five stars in Insurance Times’ 2023/24 MGA survey
Insurance Times launches Five Star Rating Report: eTrading 2023 Online Ratings
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People moves
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QBE joins Biba as a partner
Markel strengthens broker relationships with new appointment
Lloyd’s issues statement after investigation into allegations of non-financial misconduct at CFC
Former DLG chief operating officer among trio to join Markerstudy ahead of Atlanta merger
Walsh and Newman to leave CFC after Lloyd’s non-financial misconduct investigation
Saga names new chief executive as Sutherland steps down
Sabre chairman passes away following illness
Brown and Brown Europe makes new appointment at ‘pivotal time’ for retail broking
ManyPets appoints new UK chief executive as part of c-suite reshuffle
Allianz Partners reveals new chief executive for travel
Sedgwick promotes Gibson to UK chief executive
Axis appoints new chief executive for London market arm
VisionTrack appoints new chief executive as Marsh steps down
Arch snaps up Aon team to launch intangible assets division
And-E appoints new chief finance officer
New accident, absence, health and travel insurance MGA launches
Marsh announces new appointment as it looks to advance placement strategy
Verlingue rebrands London market arm as part of plans to bolster proposition
Monzo snaps up DLG venture boss ‘to lead charge into insurance’
Markel to bolster distribution strategy as industry becomes more digitised
Motor
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Direct Commercial Limited urges brokers to prioritise early reporting amidst soaring commercial motor claims costs
New carbon offsetting-focused motor broker launches in UK market
Insurance Times Awards 2023: GT Motive has ‘disrupted the market in a positive way’
Motor insurance payouts reach record high in Q3 2023
As John Lewis pauses EV cover, industry boss reveals why insurers may ‘run scared’ of electric power
Briefing: Is the motor market ready to turn a corner?
Insurance Times Awards 2023: LexisNexis Risk Solutions discusses impact of vehicle build data enrichment solution
How is connected car technology reshaping premiums based on individual driver behaviour?
DLG-owned Darwin hits customer milestone by ‘doing motor differently’
John Lewis issues update after EV cover paused
Don’t forget physical technology in insurance – Browne Jacobson
Motor insurers need to be ‘flexible and adaptive’ over approach to connected cars
Provenance continues growth in private client sector with new supercar proposition
ABI issues IPT plea ahead of upcoming Autumn Statement
Direct Commercial launches new portal for brokers in commercial motor market
Paul Stacy: Market conditions ‘perfect’ for better application of telematics data
Customer understanding remains the heart of exceptional service – Gallagher Bassett
Recent surge in motor premiums making cover unaffordable for UK drivers
Aviva warns insurers of telematics challenge that connected cars could present
The most complained about products in UKGI
Financial
Previous
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Growing political pressure on insurers could see premium increases limited
Dave Martin: Discipline will continue as Aviva seeks to drive service and product development
Ecclesiastical continues schemes expansion with new broker deal
More SMEs turn to credit to pay for cover as premiums rise
Motor insurance payouts reach record high in Q3 2023
Prestige and Tesco Bank partner for non-standard home offering
Markel’s State National entering UK in 2024 to provide capacity to MGAs
Briefing: Is the motor market ready to turn a corner?
Ex-Liverpool defender Carragher praises Ardonagh Retail boss
Broker Insights secures Lloyd’s broker as new client
Atec boosts turnover as policy numbers top 300,000
Andy Holmes: Maintaining public relevance means breaking ‘two tablets of stone around insurance’
Redline partners with Moody’s RMS to streamline underwriting processes
Provenance continues growth in private client sector with new supercar proposition
ABI issues IPT plea ahead of upcoming Autumn Statement
Briefing: American dominance of the broker market only set to grow
Broker Insights to achieve GWP milestone in 2023
Aviva UK GI posts rise in undiscounted COR due to economic headwinds
Paul Stacy: Market conditions ‘perfect’ for better application of telematics data
Briefing: Tough times for brokers, but future remains bright
London Market
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The Big Question December 2023: What was the most important lesson learnt in 2023 and how will that develop for next year?
Insurance Times Awards 2023: Lloyd’s and Vitesse push for quicker claims payouts for customers
Money Rebellion activists hold protest over insuring coal mine
Lloyds of London’s climate roadmap consultation faces backlash
Andy Holmes: Maintaining public relevance means breaking ‘two tablets of stone around insurance’
Pen Underwriting takes box at Lloyd’s to do more face-to-face trading with brokers
Vi Digital announces new deal to bolster underwriting ahead of London market launch
AR appointed to support launch of new UK MGA
Marsh McLennan launches new facility offering insurance for Black Sea grain shipments
Warning as study claims Lloyd’s of London insurers are biggest fossil fuel underwriters
Lloyd’s of London set to pay £40m after research reveals ‘significant role’ in slave trade
David Flint: Lloyd’s of London’s first black broker
Verlingue rebrands London market arm as part of plans to bolster proposition
Loadsure granted DCA status by Lloyd’s
Ki to expand digital follow capacity in London market first
Lloyd’s of London grants in principle approval for ESG-focused syndicate
Howden secures £500m of capacity to launch innovation hub
LMG reveals how the London market is supporting net zero projects
FDM collaborates with London market leaders to remove social class barriers
LMA launches updated Blueprint Two playbook for managing agents
M&A
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Clear Group continues acquisitive streak with broker buy
Broker CEO Forum 2023: ‘Differentiated’ broking M&A market puts greater emphasis on pre-deal prep
Broker CEO Forum 2023: Post M&A earnouts will form ‘great test’ for brokers in 2024
Briefing: Broking sector all the stronger for getting together every now and then
Bspoke Group expands policy book with personal lines acquisitions
Broker CEO Forum 2023: Broking mid-market ‘regeneration’ provides ‘opportunity’
Dickson and Co snaps up broker as part of expansion plans
Blanc argues Howden has largest UK M&A ‘waterfront’ in strategy update
Briefing: American dominance of the broker market only set to grow
Brown and Brown’s PCH arm bolsters healthcare book through two new deals
Briefing: Tough times for brokers, but future remains bright
Brown and Brown Europe to bolster renewables expertise with broker buy
Assured Partners snaps up Romero Group in ‘largest acquisition to date’
Clear Group continues acquisition spree with broker buy
Acturis inks partnership with DLG on Motability Scheme
Questgates to develop legal arm through new acquisition
Partners& continues to build its Midlands presence with new deal
Howden Scotland expands UK footprint with first acquisition since rebrand
Jensten completes acquisition of One Broker Group
NFP snaps up broker to expand commercial offering
Risk Management
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Brokers key in emerging cyber risks education – Aviva
Megan Bingham-Walker: ‘Insurance on the agenda’ for retailers as festive season parcel piracy ramps up
Briefing: COP28 becoming all fund and games for insurers
Insurance Times Advent Calendar: Troy Stevens
Insurance Times Awards 2023: FSB Insurance Service aims to be a ‘trusted partner’ for SMEs
Growing political pressure on insurers could see premium increases limited
Vulnerable countries in the global South facing large GDP losses are not ‘uninsurable’ – David Howden
Lloyd’s broker to support £9.5m restoration project with Aviva and Axa help
Markel Direct teams up with MGA for gig economy proposition
Rokstone launches new portfolio providing same-day quote turnarounds for brokers
The increasing need for climate-related insurance solutions – Chubb
Insurance industry facing ‘digital envy endemic’
As John Lewis pauses EV cover, industry boss reveals why insurers may ‘run scared’ of electric power
Current investment in UK flood defences not enough to combat climate-related losses
Allianz Partners issues statement about contract dispute with Revolut
New MGA goes live to brokers
Tara Foley: Reduction in inflation will have ‘positive impact’ on COR
High Five: Catch up on the biggest stories this week
Broker CEO Forum 2023: Brokers ‘just want a quick, smart response’ from insurers
Axa using body cameras to help underwriters better assess buildings with dangerous cladding
Insurtech
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Insurtech UK members ‘keen to explore’ US market following pan-US trade body formation
Megan Bingham-Walker: ‘Insurance on the agenda’ for retailers as festive season parcel piracy ramps up
Insurance Times Advent Calendar: Ed Gaze
WTW to bolster innovation strategy through new deal
Insurance Times Awards 2023: Challenger of the Year – Insurtech finalists announced
Insurance Times Awards 2023: Sky Protect provides ’something different’ in home insurance market
Insurance Times Awards 2023: Zego aims to ‘change the narrative’ for insurers of fleet customers
Insurance Times Awards 2023: LexisNexis Risk Solutions discusses impact of vehicle build data enrichment solution
Earnix names biggest challenge for UK insurtechs
Insurtechs team up for data-driven specialty and commercial pricing solution
Genasys inks deal to support digital evolution of medical and dental indemnity provider
‘Challenging’ 2023 presenting insurance technology executives with ‘tough’ task
Backchat November 2023
Opinion: Is there such thing as a silver bullet?
UK insurtech sector scoops silver for funding and deal count – Gallagher Re
Backchat: Chief executive achieves personal goal with announcement of new book
Nigel Feetham: Gibraltar set to become the ‘jurisdiction of choice’ for the UK
The Big Question November 2023: What is the strangest misconception you’ve heard about insurance?
In Focus: How will emerging technologies shape the future of insurance claims management?
TechTalk: AI uptick could see firms needing insurance to cover ‘mishaps’
Fraud
Previous
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Axa UK strengthens fraud prevention measures as scammers turn to AI
Aviva reveals child ‘driving a car’ among most unusual fraud cases
FCA warns of clone pretending to be Axa
Claimant who forged daughter’s birth certificate and sought £600k of fake damages jailed
Customer understanding remains the heart of exceptional service – Gallagher Bassett
Ex-broker charged after 10 arrested in commercial insurance fraud clamp down
Heightened fraud risk in the wake of recent storms – McLarens
The Big Question November 2023: What is the strangest misconception you’ve heard about insurance?
Social media a ‘hunting ground’ for insurance scammers as fraud cases surge
Opinion: Can you afford to not compete?
Counter-fraud tactics are bearing fruit, but more needs to be done – Carpenters Group
Is ghost broking being mislabelled?
CHO appoints insurtech to develop new anti-fraud platform
Online Safety Bill ‘imperative’ to protecting consumers from fraud – Aviva
Counter-fraud sector responds to accusations of ‘too little cross-industry co-operation’
The inexorable growth of cyber-enabled fraud – Ifed
Briefing: Could R&D tax credit error and fraud be the next PPI scandal?
Allianz Commercial stops nearly £40m worth of fraud in H1 2023
Insurers warned of ‘too little cross-industry co-operation’ over tackling fraud
Fraudster who tried to scam two insurers sentenced
Claims
Previous
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Insurance Times Advent Calendar: Ola Jacob
Direct Commercial Limited urges brokers to prioritise early reporting amidst soaring commercial motor claims costs
Megan Bingham-Walker: ‘Insurance on the agenda’ for retailers as festive season parcel piracy ramps up
Insurance Times Awards 2023: FSB Insurance Service aims to be a ‘trusted partner’ for SMEs
Insurance Times Awards 2023: Finalists announced for Claims Partner of the Year
Insurance Times Awards 2023: Winn Group hails ‘unparalleled’ expansion and evolution
Insurance Times Awards 2023: Vitesse hails ‘transformative’ partnership with Lloyd's
Insurance Times Awards 2023: Sedgwick highlights five key market challenges
Insurance Times Awards 2023: RPC leverages in-house case management system to boost outcomes
Insurance Times Awards 2023: CoreLogic and Zurich highlight commitment to improving industry standards
Insurance Times Awards 2023: AX and AA highlight collaboration efforts
Neil Galjaard Q&A: Markel helping underwriters deliver ‘more responsive’ broker service
Insurers warned as only one in three subsidence claims found to be genuine
The Big Question December 2023: What was the most important lesson learnt in 2023 and how will that develop for next year?
Insurance Times Awards 2023: Lloyd’s and Vitesse push for quicker claims payouts for customers
Insurance Times Awards 2023: Covea sees payoff after improving customer experience
Insurance Times Awards 2023: NFU Mutual looks to alleviate the burden of bereavement on customers
Zurich UK ‘exploring new ways’ to enhance consumers’ claims journey
Backchat November 2023
Insurers’ ‘failure’ to address customer concerns over loyalty tempering public trust
Artificial Intelligence
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Insurance Times Advent Calendar: Troy Stevens
Growing political pressure on insurers could see premium increases limited
Gen AI terrain ‘marked’ with ‘excitement’ and ‘apprehension’
Insurance Times Awards 2023: Finalists announced for the Excellence in AI category
Insurance Times Awards 2023: SBS addresses surge call volumes with AI
Insurance Times Awards 2023: LCP hopes AI offering will improve strategic decision-making
Insurance Times Awards 2023: Ignite brings generative AI to brokers
Insurance Times Awards 2023: Greater Than hopes to shake up commercial motor insurance industry
Insurance Times Awards 2023: Acturis and Aviva focus on SME’s with AI offering
Insurance Times Awards 2023: Winn Group hails ‘unparalleled’ expansion and evolution
DLG-owned Darwin hits customer milestone by ‘doing motor differently’
Insurtech UK welcomes EIS extensions
Don’t forget physical technology in insurance – Browne Jacobson
Firms not using data risk becoming ‘siloed’ from industry
Innovation within insurance market now ‘more crucial source’ of competitive advantage
Insurance industry ‘is not growing as fast as it needs to grow’
Broker CEO Forum: Generative AI to become ‘really interesting’ tool for brokers selling data poor lines
AI adoption in commercial lines – what’s the deal?
Broker Insights to achieve GWP milestone in 2023
Targeting the future of underwriting – Hyperexponential
Household
Previous
Next
Current investment in UK flood defences not enough to combat climate-related losses
Millions of homeowners at risk of underinsurance as house rebuild costs surge
Property insures facing ‘mixed bag’ of news over claims costs
Heightened fraud risk in the wake of recent storms – McLarens
Earnings from broker schemes rise as hard market cycle persists
Storm Babet a warning for UK insurers to focus on building resilience
Pricing cycle driving adverse selection of risk for underwriters – Earnix
Darker nights predicted to trigger rise in home and motor theft claims
Partners& inks new deal to expand in the south east
Ant Middle: Ageas has planted its flag firmly in personal lines brokered business lines
Insurance warning issued as Storm Agnes set to batter UK with strong winds
Briefing: Home insurance showing cracks
Insurers warned as motor and building insurance complaints hit five-year high
Policy Expert ‘broadening’ distribution relationships after ‘best month’ for renewals
Travel insurance leads personal lines for potential growth
Quoted home insurance prices see record annual increase
Aviva issues warning as majority of homeowners choose to repair broken belongings
Compass Insurance warns of increased claims from unpredictable weather events
Admiral Group posts small COR rise amid ‘persistent high inflation’
Home insurance premiums reach all-time high – but is ‘return to normalisation’ in sight?
Diversity and Inclusion
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Insurance Times Advent Calendar: James Nicholson
Insurance Times Advent Calendar: Mark Lomas
Attracting young talent ‘only going to improve’ D&I
Female representation in insurtech sector needs to be increased – Guidewire
CII to develop guidance to help industry tackle economic abuse
Technology advancements a ‘plus point’ for recruiting younger talent to industry
Could TikTok be the key to solving the war for talent in the insurance industry?
Lloyd’s of London acknowledges historical connections to slave trade – but is the response sufficient?
RSA to launch new equal parental leave policy
Aspen to support mental health in construction industry with ‘first of its kind’ London market product
Lisa Bartlett: Using my experience to address ‘frustrating’ talent shortage gap
Lloyd’s of London announces new diversity programme addressing historical slave trade ties
David Flint: Lloyd’s of London’s first black broker
Insurance sector needs to ‘face into’ D&I challenges of recruitment
The Big Question November 2023: What is the strangest misconception you’ve heard about insurance?
Lloyd’s of London told of ‘crucial’ need to reflect on historical role in slave trade
Insurance firms prioritising D&I to ‘future proof’ industry
Why there are ‘endless’ opportunities in insurance
LMG announces new apprentice drive to bring young talent to London market
Briefing: Schooling the next generation in insurance via storytelling
Regulation
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Insurance Times Advent Calendar: James Nicholson
Insurance Times Advent Calendar: Donna Scully
The Big Question December 2023: What was the most important lesson learnt in 2023 and how will that develop for next year?
Gove brings new bill to Parliament to ban ’exorbitant' commissions
Industry warned of ‘significant gaps’ in approach to customer vulnerability
Chancellor’s ‘simplified’ R&D tax relief plans welcomed by insurtechs
Government consultation on new captive insurance regulations welcomed
Briefing: FCA not ’hiding a magic equation’ from insurance sector
The most complained about products in UKGI
Nigel Feetham: Gibraltar set to become the ‘jurisdiction of choice’ for the UK
Five brokers pledge to scrap third-party leasehold commissions and cap fees
TechTalk: AI uptick could see firms needing insurance to cover ‘mishaps’
Briefing: Insurer service concerns continue to rage
The current opportunities for UKGI firms – ready for action?
Biba launches new fair value framework for brokers after FCA announcement
Howden secures £500m of capacity to launch innovation hub
Briefing: Consumer service vital after Luton Airport car park fire
Consumers lack understanding of what is included in pet policies
Opinion: Can you afford to not compete?
PFS and CII launch Consumer Duty digital learning suite
Results
Previous
Next
The 2023 Insurance Times Digital Adoption Report is out now
Out now: Top 50 Brokers 2023 digital edition
Broker Service Survey 2023/24 now open – has your insurer partner provided a five star service?
Briefing: Where next for personal lines?
Top 50 Insurers 2023 digital edition now live
Gibraltarian insurers still reporting lower solvency positions than UK
Ant Middle: Ageas has planted its flag firmly in personal lines brokered business lines
Revealed: Eight MGAs awarded five stars in Insurance Times’ 2023/24 MGA survey
Briefing: All change at DLG, but can the insurer recapture stability?
Direct Line Group posts COR of 106.4% for H1 2023
Lloyd’s H1 2023 results swing back into profit
What is the most profitable line in UKGI?
Insurance sector currently undergoing a ‘period of realism’ – Aviva’s Winslow
Aviva increases GWP by 12% for H1 2023
Allianz ‘very much committed’ to personal lines motor broker channel despite ‘volatility’ – Colm Holmes
Briefing: ‘Above average’ natural catastrophe losses for reinsurers should be a call to action for insurers
Lloyd’s of London improves underwriting profit despite jump in claims
Briefing: Dominoes tottering as falling motor market margins cause exits
Who is the most profitable insurer in UKGI?
Brokers seem to be weathering economic headwinds via growth and productivity
Property
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Next
Lloyd’s broker to support £9.5m restoration project with Aviva and Axa help
Property insures facing ‘mixed bag’ of news over claims costs
Heightened fraud risk in the wake of recent storms – McLarens
Storm Babet a warning for UK insurers to focus on building resilience
FCA confirms leasehold buildings insurance reforms
Briefing: Home insurance showing cracks
Biba launches new scheme offering specialist building warranty cover
General insurers’ profitability to lag behind cost of capital in 2023 – Swiss Re
Gallagher aims to remove insurance ‘barriers’ for students
What is the most profitable line in UKGI?
Growing demand for risk guidance from education clients presents opportunity for brokers
Cytora chief executive reveals how insurtech moved to ‘global structure’
Briefing: ‘Above average’ natural catastrophe losses for reinsurers should be a call to action for insurers
Buberl responds to Axa XL Re sale speculation
Axa responds as it ditches two home products
Briefing: Wildfire warning urges insurers to wake up to rising risk
Briefing: Resilience vital as rising tide of flood risk threatens insurance sector
Briefing: FCA surprised at high commission levels for multi-occupancy buildings insurance
QuestGates snaps up consultancy to expand building services portfolio
Ecclesiastical enters new sector following broker demand
ESG
Previous
Next
New carbon offsetting-focused motor broker launches in UK market
Briefing: COP28 becoming all fund and games for insurers
Vulnerable countries in the global South facing large GDP losses are not ‘uninsurable’ – David Howden
The increasing need for climate-related insurance solutions – Chubb
Lloyd’s of London launches consultation on new sustainability roadmap
Briefing: Insurers likely to COP the bill for climate resilience
AR appointed to support launch of new UK MGA
Heightened fraud risk in the wake of recent storms – McLarens
Storm Babet a warning for UK insurers to focus on building resilience
Briefing: Insurer service concerns continue to rage
James Nicholson: From graduate scheme to Zurich’s chief of claims
The current opportunities for UKGI firms – ready for action?
Briefing: Are apprenticeships the secret weapon in the war for talent?
Briefing: New product launch points to clear shift towards climate change resilience for clients
Howden launches climate parametrics practice
TechTalk: Lack of VC funding for BAME-led insurtechs deemed ‘unacceptable failure’
Marine insurers told they cannot leave clients all at sea with increased net zero ambitions
Lloyd’s forms new partnership to increase insurance access in climate-vulnerable countries
Chubb launches lithium battery insurance proposition
SME brokers grapple with ESG strategies in collaborative effort with insurers
Broker Software Platforms
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Insurance Times Awards 2023: AllClear Insurance invests in technology to maintain customer-first approach
Insurance Times Awards 2023: Superscript cuts quote time by 60% from industry average
Theo Duchen: Brokers of the future will be ‘half human and half bot’ when eTrading
Insurance Times Awards 2023: Applied Systems celebrates close collaboration with Howden
Video: Relive the 2023 Tech and Innovation Awards
Ignite sees ‘substantial increase’ in broker demand
Insurance firms ‘pivot’ towards front-facing and operational technology
Biba rolls out new facility to help brokers better understand UK businesses
Backchat: Open GI launches new digital broker podcast
Zurich not standing still on eTrading investment following top spot platforms ranking
Allianz committed to further ‘empowering underwriters’ following eTrading results
The ways AI can help brokers become more ‘effective and efficient’
Which broker schemes were most profitable in 2023?
The UK’s SME brokers need real support – Stubben Edge Group
Relationship between brokers and insurers ‘undoubtedly’ stronger
Q&A: Applied Systems making ‘significant strides’ in commercial lines and eTrading
Applied Systems partners with three insurers as part of commercial lines push
Insurance Times reveals 2023 results of annual eTrading survey
Zurich UK unveils new broker club
In Focus: How software houses support acquired brokers to integrate onto new platforms
eTrading
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Theo Duchen: Brokers of the future will be ‘half human and half bot’ when eTrading
Commercial brokers ‘frustrated’ by ‘widening gap’ in insurer service
Steve Hearn: New chairman advocates a ‘continuity of direction’ for PPL
‘We rely on them to feed us’ – brokers praised for role in capturing data
Tysers bolsters broking operations with new platform
PPL deploys new upgrade for Next Gen platform
Largest global brokers now live on new PPL London market platform
Zurich not standing still on eTrading investment following top spot platforms ranking
Allianz committed to further ‘empowering underwriters’ following eTrading results
Markel’s ‘significant digital investment’ reflected in improved eTrading results
The ways AI can help brokers become more ‘effective and efficient’
Is live chat the new ‘dominant method’ of communication for insurers and brokers?
Ben Legg: eTrade SME commercial sector ‘quite competitive’ but opportunities ahead
Covéa Insurance committed to understanding brokers following eTrading ranking
David Hockey: Consistency for Aviva key to deliver on broker demands
Zurich reveals next move after receiving eTrading feedback
Simon Bloomfield: ‘As digital trading continues to evolve, a clear division is emerging’
Insurance Times launches Five Star Rating Report: eTrading 2023 Online Ratings
Arch reveals value of human interaction following eTrading popularity
IS2 aiming to double revenue amid eTrading explosion
Claims Technology
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Insurance Times Awards 2023: Finalists announced for Claims Partner of the Year
Insurance Times Awards 2023: Sedgwick and Typhoon8 enable quicker turnaround on cash claims
Insurance Times Awards 2023: GT Motive has ‘disrupted the market in a positive way’
Insurance Times Awards 2023: Crawford TPA’s strategy seeks to enhance client experience
Insurance Times Awards 2023: Business Partner of the Year finalists announced
Don’t forget physical technology in insurance – Browne Jacobson
Broker CEO Forum: Generative AI to become ‘really interesting’ tool for brokers selling data poor lines
AI can support ‘seamless claims’ but there’s ’no substitute for human skills’ – Sedgwick
Revealed: Who won at the Tech and Innovation Awards 2023?
Aspen appoints new claims management partner
Marco Perestrelo: ‘We have seen first hand how technology creates new experiences for customers’
Technology Champion of the Year 2023 shortlist unveiled
’Badly let down’ – Reaction as Supreme Court agrees to hear ABI appeal on OIC mixed injuries
Aegis London announces new proposition to enhance claims communication
Subsidence claims costs increasing at ‘pretty uncomfortable rate’ – Innovation Group
Axa Partners and Arc Legal partner with Sky over new smart home offering
Carpenters Group: Why are there no fraud checks on the OIC portal?
Ongoing inflation is like motor insurance industry ‘kryptonite’
Re-evaluating business models, goals and objectives in 2023 – Gallagher Bassett
Insurers’ appeal over court’s hybrid injury decision criticised as case backlog mounts
Cyber
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Brokers key in emerging cyber risks education – Aviva
Andy Holmes: Maintaining public relevance means breaking ‘two tablets of stone around insurance’
Sabre Insurance hit by cyber attack
CFC announces ‘game-changing’ cyber cover upgrade for professional service providers
Briefing: Insurers likely to COP the bill for climate resilience
Earnings from broker schemes rise as hard market cycle persists
MGA pens agreement to promote for head of cyber
Cowbell ‘deepens focus’ on US and UK SME markets with new investment
Briefing: Workers’ post-lunch performance creates new risks as they switch off to cyber threats
Safeguarding the life science sector against cyber risks – Travelers
Aviva launches new cyber cover for micro-SMEs
Ransomware attacks changing ‘quite dramatically’ amid ‘massive uptick’ of cases
CFC set to launch cyber monitoring centre in 2024
Cyber insurance represents ‘small proportion’ of potential economic losses from major attack
Warning as more businesses fall victim to cyber attacks
Briefing: Cyber cover remains constrained as systemic fears persist
CFC names ‘biggest obstacle’ for UK brokers selling cyber cover
Resilience expands cyber underwriting capacity through RSA deal
Majority of UK SME c-suites lacking awareness of cyber risks
ABI launches cyber safety tool to help SMEs bolster security
Financial Ratings
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Insurance DataLab ‘shines the light’ on UKGI’s best brokers at Biba
RSA announces departure from UK personal lines motor market
TechTalk: Silicon Valley Bank collapse could see ‘contraction of capital’ – but for now it’s business as usual
Hardest reinsurance renewal market in years to create knock-on impacts
Deteriorating outlook for UK insurers as inflation bites – Fitch Ratings
General insurance firms’ creditworthiness will be hardest hit by inflation – Fitch
Lloyd’s improves ‘underlying performance’ – AM Best
Fitch Ratings confirms neutral outlook for global reinsurance sector
Briefing: Stable it may be, but London needs real modernisation momentum
Credit ratings agency retains stable outlook for London market
When it comes to financial performance, does bigger really mean better?
Credit ratings agency retains ‘negative outlook’ on UK’s non-life insurance sector
Briefing: Russia-Ukraine insured losses deemed ‘manageable’ – but how long for?
Motor market back in black as claims fall
UK non-life company market set to deteriorate in 2022 – Fitch Ratings
Allianz’s total revenue growth soars despite natural disaster burdens
GRP eyes further M&A amid soaring premium growth
Ransomware drives harder cyber response from insurers
Briefing: Why Zurich is having a purple patch
Aviva’s share buyback is a ‘real positive’ says UKGI boss
Travel
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Allianz Partners issues statement about contract dispute with Revolut
UK travel insurance sector undergoing post-Covid pricing evolution – Pearson Ham
The most complained about products in UKGI
New accident, absence, health and travel insurance MGA launches
Travel insurance leads personal lines for potential growth
Consumer satisfaction with travel insurance hits record level
Students to be offered discount on travel insurance as new deal signed
Does the UK flight cancellation chaos create a need for parametric insurance?
Sid Mouncey: Bringing Blink back from the brink of Covid decimation
Caravan theft spikes in 2022 – Atec Group
Warning as data shows insurers ‘need to up game’ ahead of Consumer Duty deadline
Blink Parametric plans hiring spree after opening new headquarters
Tech Talk: Insurance apps – industry gamechanger or ‘necessary evil’?
Blink Parametric inks partnership to venture into new market
Blink Parametric forms new partnership to launch bespoke travel products
Tifgroup unveils new platform to improve consumer access to travel insurance
New MGA launched in UK insurance market
Biba launches holiday scheme in anticipation of UK holiday boom
Travel MGU Tifgroup ‘excited’ to once again serve UK broker market after capacity loss
Brits' confidence in overseas travel renewed as policy sales increase – World Nomads
Internet of Things
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Andy Holmes: Maintaining public relevance means breaking ‘two tablets of stone around insurance’
Broker CEO Forum: Generative AI to become ‘really interesting’ tool for brokers selling data poor lines
Video: Relive the 2023 Tech and Innovation Awards
Revealed: Who won at the Tech and Innovation Awards 2023?
Humn.ai partners with insurer to boost taxi fleet market presence
Biba Backchat: Best of 2023 conference freebies
Autonomous vehicles will allow insurers to become ‘disruptors’
Property and cyber markets must get on same page to prevent cover ‘gap’ for cyber-related physical losses
Proprietary insurance data has influenced changes to Tesla vehicle design – Elon Musk
Insurance Times Awards 2022: Excellence in Technology - Service Provider finalists revealed
Insurance Times Awards 2022: Zurich uses ‘untapped’ data ‘to achieve safer, smarter and more sustainable buildings’
Insurance Times Awards 2022: ‘The customer comes first - always’, says FloodFlash
Insurance Times Awards 2022: FloodFlash believes ‘those most at risk are being left behind’ when it comes to insurance
Insurance Times Awards 2022: Matrix IQ is ‘trailblazing a completely new approach’ in fleet risk management
Opinion: The myriad roles of technology
Brokers should prioritise ‘critical’ cloud security following largest ever DDoS attack
Dynamic IP addresses cause ‘big challenge’ for underwriters using cyber risk rating reports
Insurers must be alert to the threat of physical damage from cyber attacks
Ondo pilots LeakBot project with 20,000 Admiral Platinum policyholders
Who will be crowned Technology Champion of the Year 2022?
High Net Worth
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Broker attention needed as HNW clients express underinsurance concerns – Ecclesiastical
HNW collectors want more risk guidance to protect possessions
Ann Owen: How Aviva is targeting a ‘market-leading’ position in the HNW sector
Ardonagh Advisory confirms duo of new acquisitions
Helena Evans: From 19 year old loss adjustor to first female managing director
Biba Manchester deputy chairman joins Broadway Insurance Brokers
Flood Re grows policy numbers and GWP despite profit drop
Zurich UK floats withdrawal from home and motor broker distribution
Underinsurance spikes among broker HNW clients – Ecclesiastical
HNW clients’ second homes facing increased threat from criminal activity – Ecclesiastical
Daniel Lloyd-John: Highlighting ‘team-based sport’ of broking vital to attract talent
The Big Question May 2023: What emerging risks should insurance firms watch out for in 2023?
Opinion: HNW clients provide unexpected fraudster pool
New insurance service launched for classic car collectors
HNW clients more concerned about crime since cost of living crisis – Ecclesiastical
Criterion Adjusters managing director hands ‘over the reins’ to c-suite colleague
Briefing: HNW insurers must work with brokers better to tackle ‘nightmare’ Range Rover cover conundrum
Adam Winslow: Retail business and HNW will form ‘the key axis of growth’ for Aviva’s personal lines arm in 2023
In Focus: How can the insurance sector mitigate increasing HNW subsidence claims?
In Focus: Is high net worth cover ‘too generous’ for clients?
Business Interruption
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Brokers key in emerging cyber risks education – Aviva
Chief executive impersonation fraud rises during economic downturn and AI explosion
Markel’s ‘significant digital investment’ reflected in improved eTrading results
Allianz Trade launches new cover to tackle rise in employee fraud
Ben Legg: eTrade SME commercial sector ‘quite competitive’ but opportunities ahead
Ecclesiastical enters new sector following broker demand
If a solar flare storm struck earth tomorrow, is the insurance industry ready?
Lukango and specialist insurer ink partnership to ‘demystify insurance’ for small businesses
Briefing: Lloyd’s of London’s NHS plan flies in the face of rising exposure fears
West End theatre group to sue Allianz over alleged BI failure
Damian Glynn: The BI expert aiming to inspire the next generation of loss adjusters
Briefing: Climate change sees risk managers demanding shift from insurers
Cadbury owner settles legal battle with Zurich over $100m NotPetya cyber claim
Cyber attacks rise among SMEs while cover levels remain low – Aviva
Insurers welcome High Court decision in Stonegate Group Covid-linked BI case
CTP regulation provides insurers with new opportunity – CFC
SMEs face significant levels of uninsured risk amid ‘tumultuous’ times – Aviva
Briefing: Reinsurance sector still facing BI ‘big issue’ despite clarity for direct market
Simon McGinn: Clarifying ‘challenging’ BI wordings could lead to ‘narrowing the cover’
MGAs can help ‘keep insurance relevant’ – David Howden
Software Platforms
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Insurance Times Awards 2023: Vipr cuts data lag times in E&S/Speciality business process
Insurance Times Awards 2023: McKenzie Intelligence’s global events observer ‘one-of-a-kind’
Insurance Times Awards 2023: IS2 helps Markel achieve significant cost savings
Insurance Times Awards 2023: DistriBind looks to eliminate reliance on spreadsheets with new offering
Insurance Times Awards 2023: Winn Group hails ‘unparalleled’ expansion and evolution
Insurance Times Awards 2023: Xceedance and driving success across the insurance value chain
Insurance Times Awards 2023: Vipr Solutions provides ‘innovative solutions for the insurance sector’
Insurance Times Awards 2023: Movo Partnership touts synergism with partner organisations as key to success
Insurance Times Awards 2023: DAC Beachcroft’s support ‘has made a real difference’ to its partners
Insurance Times Awards 2023: Coversure highlights full lifecycle support for its partners
Insurance Times Awards 2023: Broker Insights touts benefits of Vision platform
Insurance Times Awards 2023: Applied Systems celebrates close collaboration with Howden
Aviva taps insurtech platform to create ‘faster’ policies
Video: Relive the 2023 Tech and Innovation Awards
Backchat: September 2023
DXC Technology and Lloyd’s managing agency ink partnership
AI can ‘turbocharge’ the UK insurance sector – NTT Data
How technology revolutionises claims management – Aspire Systems
The ways AI can help brokers become more ‘effective and efficient’
Sabre’s move to CDL heralds ‘more sophisticated pricing’ for the insurer
Covid-19
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Moving to the cloud ‘inevitable’ for smaller brokers
The responsibility insurers and brokers need to have to SMEs
Insurance managers trying to do ‘more with less’ as workloads rise
Insurers’ service for brokers is still key challenge – Bravo Networks
The Big Question April 2023: How can the insurance industry help improve current motor repair network models?
Opinion: Insurer service ‘disconnect’ for brokers still impacted by post-pandemic work models
Entertainment industry ‘not out of the woods yet’ despite recovery – Allianz
In Focus: Are broker schemes on the rise again?
West End theatre group to sue Allianz over alleged BI failure
Brits' confidence in overseas travel renewed as policy sales increase – World Nomads
Supply chain risk demands businesses’ full attention – Chubb
Briefing: Resilience partnership may point to the future of insurance
Opinion: Is Europe still the next phase of UK broking M&A?
Gallagher Bassett: What’s next for travel insurance?
Briefing: Could mass tech firm layoffs trigger ripple effect for insurtechs?
Briefing: Hybrid working creates opportunities - but the risks need to be understood
How is the industry faring ahead of the FCA’s Consumer Duty implementation?
Is flexible working right for brokers?
Insurers brace for employers’ liability claims as Covid and flu ‘twindemic’ ramps up
Insurance sector employers have ‘legal duty’ to provide safe workplace as Covid and flu surge
Unrated Insurers
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Markel launches product to address ‘pain points’ in construction industry
Avid Insurance Services launches its first GAP insurance product
Michael Sicsic: FCA’s clamp down on price walking means industry needs to ‘get its act together’
Briefing: Gefion bankrupt - why do brokers lose their senses with unrated insurers?
Briefing: This is the biggest problem with MGAs…
Briefing: We are all now worried about the FCA
Professional Indemnity
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RSA Insurance expands Profin offering with D&C product
McGill and Partners enters legal liability insurance market with two new hires
Q&A: Chubb’s industry practice model
Movo reveals startup brokers ‘booming’ as network surpasses member target
RSA expands professional indemnity offering with new product for brokers
Ben Legg: eTrade SME commercial sector ‘quite competitive’ but opportunities ahead
Allianz Commercial bulk hires to create new financial lines team
Tapoly chief executive joins Biba NetMGA advisory board
Biba renews accredited contract with professional indemnity broker
PIB Group bolsters Bristol footprint with specialist broker buy
Experience is key to avoiding becoming a long tail casualty – Casper
Insurers urged to take a fresh approach to solicitors’ PI amid growing coverage concerns
Broker communications should be ‘carefully recorded’ following Emiliano Sala claim
UK inflation will increase the need for gig economy insurance – GlobalData
FCA’s Consumer Duty provides relief for professional indemnity insurance brokers
Insurers make brokers’ ‘life hell’ when dealing with professional indemnity claims
Soaring PI costs causing law firms to close – Hazlewoods
CNA Hardy launches additional cyber cover for technology businesses
Insurance Times Awards 2022: Purbeck Insurance Services has been ‘agile’ and ‘innovative’ around new product development
Solicitors PI sees positive renewal trends, but firms’ financial health remains key to cover
Telematics
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How is connected car technology reshaping premiums based on individual driver behaviour?
Don’t forget physical technology in insurance – Browne Jacobson
Paul Stacy: Market conditions ‘perfect’ for better application of telematics data
Briefing: Autonomous journey will test insurers’ ability to navigate risks
Is telematics undergoing a mass market transformation?
Copart UK continues expansion with new storage facility
Car insurance premiums seeing ‘alarming acceleration’ – Consumer Intelligence
Is telematics reaching a tipping point?
Howden announces UK launch of telematics service to help cut motor premiums
The Big Question April 2023: How can the insurance industry help improve current motor repair network models?
Average motor insurance costs saw largest recorded year-on-year jump – Consumer Intelligence
Liz Bilney: Brokers ‘begging’ for capacity encourages ex-Somerset Bridge Group boss to create new insurtech
Telematics allows consumers to take an ‘active part’ in their risk profile – Redtail Telematics
Markerstudy-owned firm aiming to ‘transform’ commercial fleet safety with AI proposition
Proprietary insurance data has influenced changes to Tesla vehicle design – Elon Musk
Adam Winslow: Retail business and HNW will form ‘the key axis of growth’ for Aviva’s personal lines arm in 2023
Aviva launches new young driver insurance product
Marmalade launches pay-as-you-go motor insurance for new drivers
Insurance Times Awards 2022: Sentiance uses ‘digital coaching techniques’ to mitigate ‘risky behaviour’
Insurance Times Awards 2022: Matrix IQ wants to demonstrate ‘how existing technology can deliver better insights’
Russia-Ukraine Conflict
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Briefing: New war facility in Ukraine a shining example of what insurance can be
Ukraine launches Marsh McLennan-supported war risk data platform
New marine insurance solution for Ukrainian grain corridor announced
Briefing: Can insurers put Ukrainian Black Sea exports back on track?
Lloyd’s backs new insurance product for people working in Ukraine
Marsh ‘exploring options’ after cover for Ukrainian shipments suspended
Marsh McLennan to help Ukrainian government access global insurance market
Lloyd’s, Aon and VIG team up to support Ukraine’s recovery and reconstruction
Airline insurance market seeing significant pricing pressure – Gallagher Specialty
Reduced risk appetite for political violence amid increasingly ‘unpredictable’ landscape – Howden
Marine insurance sector’s role in Ukrainian grain shipments has ‘saved lives’
Cyber criminals take aim at geopolitical targets and IT supply chain – CyberCube
Briefing: Marine insurers hope Ukraine war anniversary will not leave them in sea of claims
Ransomware and cyber war wording innovation named in 2023 tech predictions – DAC Beachcroft
Climate change, cyber risks and ESG top sector challenges for 2023 – RPC
UK economy set for 2023 recession amid ongoing inflation and energy crisis – Allianz Trade
Gerry Ross: Commercial motor sector still going through the gears in face of ‘systemic’ challenges
Marine market will see ‘more restrictive capital’ and ‘narrower policies’ in 2023 – Concirrus
Cadbury owner settles legal battle with Zurich over $100m NotPetya cyber claim
Isabelle Santenac: Insurance sector must throw its weight behind the green energy transition
Marine
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Marsh McLennan launches new facility offering insurance for Black Sea grain shipments
High Five: Catch up on the biggest stories this week
New marine insurance solution for Ukrainian grain corridor announced
Briefing: Can insurers put Ukrainian Black Sea exports back on track?
Marine insurers told they cannot leave clients all at sea with increased net zero ambitions
Marsh ‘exploring options’ after cover for Ukrainian shipments suspended
Vessel Protect to better broker offering with new maritime and security risk hire
RSA Insurance expanding marine offering with superyacht practice
Pen Underwriting makes splash into specialist marine sector with acquisition
New marine casualty claims guidelines launched
Marine insurance sector’s role in Ukrainian grain shipments has ‘saved lives’
AR deal sees broker moor to marine sector
Briefing: Marine insurers hope Ukraine war anniversary will not leave them in sea of claims
Reinsurers’ retreat leaves marine underwriters to sail alone in a sea of rising risks
Aston Lark expands marine business with purchase of N&G book
Economic challenges temper marine underwriters’ performance – IUMI
Marine market will see ‘more restrictive capital’ and ‘narrower policies’ in 2023 – Concirrus
Inflation driving marine insurance exposure concerns – Allianz
Lloyd’s of London’s reserving for Ukraine crisis is a 'sensible reserve position’
Briefing: Russia-Ukraine conflict takes toll on insurers’ half-year results
Solvency
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Briefing: Upcoming industry ‘stress test’ should pose no problems for UK insurers
Gibraltarian insurers still reporting lower solvency positions than UK
In Focus: How will Solvency II reforms affect general insurance?
Opportunity for Solvency II reform is ‘significant’ – Amanda Blanc
The Big Question January/February 2023: How can insurance firms help SMEs amid increased business insolvencies?
Current solvency capital requirements not limiting investment from general insurers – GlobalData
Briefing: ‘Casualties’ could arise in insurtech sector due to ‘funding shortfalls’
Recession hits construction firms hard
Lloyd’s of London’s reserving for Ukraine crisis is a 'sensible reserve position’
Lloyd’s receives regulatory approval to establish second PCC
Inflation-driven underinsurance demands tough talk from brokers
Opinion: Value add support services must be promoted to avoid cover corner cutting
Climate change will become a ‘persistent drag’ on insurers’ profitability
Devon-based broker no longer trading after compulsory liquidation
Insurers must prepare to pay interim material costs for cashflow concerned builders
Broker warns many classes still challenging as industry prepares for 2022
Briefing: Has Solvency II impacted Gibraltar’s attractiveness?
FCA launches consultation to crack down on appointed representative model
FSCS to protect customers as MCE’s Gibraltar MGA fails
Where next for MCE following Gibraltar shake up?
Brexit
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Davies looking to expand international footprint into Europe
The Big Question April 2023: How can the insurance industry help improve current motor repair network models?
Briefing: Cost of living crisis warrants consumer cover rethink
Supply chain risk demands businesses’ full attention – Chubb
Technology and data pose fresh challenges for insurance sector’s trust issues
‘Insurers will have to rely on brokers’ if post-Brexit tax changes come to fruition
Gerry Ross: Commercial motor sector still going through the gears in face of ‘systemic’ challenges
Successor has ‘urgent task’ on hands as prime minister Liz Truss resigns
Insurance industry welcomes Liz Truss as new prime minister
Labour shortages and inflation bite for UK businesses – Bank of England
Brokers set for key role around possible post-Brexit IPT changes
UK government publishes Financial Services and Markets Bill
Arron Banks loses defamation case against freelance journalist
Government proposals to scrap annual MOTs could see increase in ‘unroadworthy vehicles’
Government seeking to double Solvency II regulatory threshold for industry
Bill scrapping Vnuk ruling in UK enters third reading in House of Lords
76% of Brits do not understand health insurance cards – Direct Line
Bank of England launches Solvency II survey to explore cost compliance
Supply chain shocks and waning confidence amid Ukraine-Russia war – Allianz Trade
Government moves closer to axing controversial Vnuk law
Insurance Ombudsman
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The most complained about products in UKGI
Briefing: Consumer service vital after Luton Airport car park fire
Briefing: FCA comes out swinging for insurance outliers
FOS complaint volumes surge as Consumer Duty deadline looms
FCA is ‘an impediment to the effective working of the market’
UK government publishes long-awaited Building Safety Bill
FOS annual data reveals spike in insurance complaints
Claim on burned down £760,000 home rejected after bedroom miscount