SSP Broker appoints new head of people and culture for UK and Ireland

SSP Broker has appointed Sarah Fallows as its new head of people and culture for the UK and Ireland.

Fallows will lead the company’s people strategy, focusing on strengthening organisational culture, enhancing employee experience and supporting the business’ continued growth ambitions.

She brings expertise in organisational development, employee engagement and operational HR strategy with consumer brands across aviation and retail.

This includes Jet2.com, Arcadia Group and Waterstones Booksellers.

‘Deep experience’

In her new role, she will report to Martyn Mathews, managing director at SSP Broker.

Mathews said: “We are delighted to welcome Fallows to SSP, she brings deep experience building customer-first cultures at scale. This appointment is less about sector knowledge and more about mindset, pace and transformation capability.

”With the business accelerating innovation and cloud-led delivery, we need a people strategy that supports agility, engagement and performance.

“Fallows’ experience in building strong employer brands, scaling teams and driving service-led cultures will be invaluable as we continue to evolve and grow.”