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Underwriting remains insurers’ top AI use case despite broader adoption

2026-07-29T14:00:00+01:00By

‘As AI capabilities mature, firms are looking beyond improving risk selection and towards enhancing customer engagement, accelerating product innovation and supporting operational efficiency,’ says insurance analyst

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Average underwriter response times rise to 2.3 days – PPL

2026-07-29T13:00:00+01:00By

‘For years, service performance has been recognised as an important differentiator in the London market, but firms have lacked a consistent and objective way of measuring themselves against their peers,’ says chief operating officer