Broker Interviews

John Tomw

IT Interview

John Toms: Claims, customers and his next chapter at Marsh

2026-10-01T07:00:00+01:00By

After more than three decades in the claims world, Marsh VP and senior claims consultant John Toms has handled everything from major fires and business interruption losses to theft and subsidence. But, for him, the job still comes down to being there when a client needs help

Sonia Habib

IT Interview

Sonia Habib: Kovrilo launch followed a decade of refusing to accept ‘a limit in the sky’

2026-09-23T07:00:00+01:00By

Almost nine months into launching a new MGA, the commercial director reflects on the opportunities that ‘come from being hungry, determined and not necessarily taking no for an answer’

Anne Bardsley

Features

Anne Bardsley: From Saturday filing clerk to south west growth leader

2026-09-16T07:00:00+01:00By

After a spell on the client side and a search for what she describes as a ‘unicorn’, Bardsley has returned to the UK broking market with a mission

Ellie Jackson

IT Interview

Ellie Jackson: From ‘ditzy’ apprentice to ‘tenacious’ broker MD in five years – How thoughtful succession planning is unlocking new growth opportunities at Robert Gerrard

2026-09-01T07:00:00+01:00By

The 28-year-old managing director bringing ‘a little bit of Essex in every boardroom’ as she homes in on international opportunities, new scheme potential and a talent first mindset for her incoming era of leadership

Kelly Madeley, Ki

News Analysis

Kelly Madeley: Industry must ‘make insurance exciting’ to attract talent

2026-08-20T07:00:00+01:00By

Ki’s chief people officer Kelly Madeley believes the insurance industry needs to widen its talent pool, embrace different career paths and work collectively to show young people that insurance can be a career where they make a difference

Barry Reynolds-500x500px

IT Interview

Barry Reynolds: Verlingue London Markets ‘heavily focused’ on MGA market as it seeks specialist growth

2026-08-06T07:00:00+01:00By

‘We’re really focused on finding areas of business that are not mainstream, but where we know that the London market has something specialist to offer,’ says broker’s executive director

Jimmy Williams

IT Interview

Jimmy Williams: How Urban Jungle is fending off fraud for renters’ financial inclusion

2026-07-16T07:00:00+01:00By

‘If we can tell the difference between a genuine customer who just happens to live in a lower income postcode and a fraudster, we can underwrite that better,’ says chief executive

Simon Waine, Gallagher

IT Interview

Simon Waine: Homing in on ‘advice led broking’ and ‘client obsessed’ talent in Gallagher’s corporate division

2026-07-15T06:00:00+01:00By

Focusing on talent, rather than geography, is central to the broker’s service strategy moving forward, with recruitment volumes on the up for staff that have a ‘level of gravitas’, says corporate division managing director

Mark Profle Pic

IT Interview

Mark Thomas: The chief executive building a new model for SME insurance growth

2026-07-13T08:00:00+01:00By

Compare My Insurance chief executive Mark Thomas has built the broker around a digital-first model, targeting the underserved SME market while investing in technology, talent and data to support rapid expansion.

Jon Bethell

IT Interview

Jon Bethell: The changing face of private client insurance

2026-07-01T08:00:00+01:00By

Verlingue’s head of private clients discusses rising costs, new wealth and shifting lifestyles that are redefining what a private client looks like

Steven Darrah

IT Interview

Steven Darrah: Really Honest on ‘changing the narrative around insurance’ transparency

2026-06-18T07:00:00+01:00By

Following its May 2026 rebrand, the broker founder and chief executive says the business was ‘born out of a continued frustration with the insurance industry’ and has ‘jumped in with both feet’ to operate with transparency and accountability

Katrina Schellens, Lockton

IT Interview

Insurance sector still scratching head over ‘muddy’ emerging risk of intellectual property, cyber and general liability cross-section – Lockton

2026-06-16T07:00:00+01:00By

Risk managers could face policy exclusions arising from ‘complicated’ emerging risk cross-section, however broker senior vice-president ringfences geopolitical challenges as the risk community’s most pressing concern in 2026

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