Artificial Intelligence

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News

Aviva to introduce ‘virtual agent’ that can handle claims phone calls

2026-03-09T11:30:00+00:00By

’We think that will be a great customer experience because they’re going to be waiting for less and get their answer,’ says director

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IT Interview

EY’s Jonathan Zhao: What Britain’s insurers can learn from Asian markets

2026-03-05T08:00:00+00:00By

Jonathan Zhao, global insurance leader and Hong Kong financial services managing partner at EY Advisory tells Insurance Times why Asia Pacific is leaving Europe behind on insurance innovation, why boardrooms are immobilised by AI and why UK insurers must stop looking inward.

AI human robot interface

Sponsored Content

AI reality in the UK and Europe moves from pilot to production – EXL

2026-03-03T15:00:00+00:00By Mohit Manchanda

Sponsored content: Mohit Manchanda, SVP and EMEA business head for insurance, healthcare and life sciences at EXL, discusses how AI is moving from idea to implementation in the insurance sector

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News

Price Forbes announces Mea Platform as AI solutions provider

2026-03-03T12:14:00+00:00By

‘We are continually focused on improving how we serve clients while strengthening operational efficiency,’ says chief operating officer

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News Analysis

Briefing: Is AI about to rewrite the rules of insurance distribution?

2026-02-26T11:00:00+00:00By

ChatGPT could be about to follow in the distribution footsteps of price comparison websites – but what are the Consumer Duty considerations that could hamper this model’s progression and uptake?

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News Analysis

Briefing: AI and commercial insurance broking – existential threat or strategic opportunity?

2026-02-25T09:00:00+00:00By

Artificial intelligence has the potential to define what great broking of the future looks like, with powerful use cases bolstering productivity

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News

Aegis London expands executive team with new CIO

2026-02-23T13:00:00+00:00By

‘Joining an organisation that places digital and data as key pillars of its strategy was an extremely attractive proposition,’ says new hire

follow the herd

Analysis

MGAs ‘not quite as digitally sophisticated as they portray’

2026-02-23T07:00:00+00:00By

’One of the challenges you’ve got in this space is technology requires a capital outlay and if you’re a startup business, or a business that hasn’t got a huge amount of cash to invest, it can be quite prohibitive in terms of that digital transformation,’ says chief executive

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News

High Five: Catch up on the biggest stories this week

2026-02-20T15:29:00+00:00By Insurance Times

Insurance Times rounds up the top five stories making headlines across the market from 16 to 20 February 2026

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News

UK car insurance quotes available on ChatGPT as MoneySuperMarket launches new app

2026-02-20T09:25:00+00:00By

’Existing MoneySuperMarket customers can get an instant full quote for their car insurance, or with just five answers, new customers can get a car insurance estimate,’ says chief technology and data officer

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News Analysis

An arms race is brewing in claims handling

2026-02-20T08:00:00+00:00By

Insurance Times’ AI Claims Report 2025/26, released in partnership with RDT, highlights the issues firms are having in their claims management processes, the technological steps they are taking to solve them and the degree of success the early adopters are seeing

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News

Insly launches modular AI proposition

2026-02-19T15:40:00+00:00By

’Insly’s experience working with MGAs and insurers means we understand the administrative burden that holds back growth and innovation,’ says chief executive

Chat GPT man

News

New insurance marketplace app launched on ChatGPT

2026-02-18T10:00:00+00:00By

’Consumers are increasingly using conversational AI to learn, ask questions, explore and solve meaningful financial challenges,’ says president

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News

‘Liquid underwriting’ system needed for modern interconnected risk – Celent

2026-02-17T15:07:00+00:00By

‘The future of underwriting will not belong to those who try to eliminate complexity, but to those who can interpret it – continuously, coherently and at scale,’ says report author

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