Insurer Interviews

Matt Cox

IT Interview

Matt Cox: Turning claims into a strategic asset at Allianz UK requires a 'mindset shift'

2026-09-03T07:00:00+01:00By

’This year’s pivot, from January onwards, has been to figure out how we maximise the benefit and the assets that we’ve got, as well as how we recognise claims itself as a strategic asset in the whole of the insurance cycle,’ says chief claims officer

Kelly Madeley, Ki

News Analysis

Kelly Madeley: Industry must ‘make insurance exciting’ to attract talent

2026-08-20T07:00:00+01:00By

Ki’s chief people officer Kelly Madeley believes the insurance industry needs to widen its talent pool, embrace different career paths and work collectively to show young people that insurance can be a career where they make a difference

Jason Storah Aviva CEO (official)

News

Aviva refuses ‘to chase unprofitable’ commercial lines business amid soft market as GWP tumbles 4% in HY results – Jason Storah

2026-08-17T06:00:00+01:00By

‘In a softening market, if you’re chasing top line, it can get you into trouble,’ says UK and Ireland general insurance boss

social engineering, phishing

IT Interview

Charles Bush: Employee risk is ‘definitely higher up’ corporate agendas as ‘very significant’ losses start to stack up

2026-08-14T08:00:00+01:00By

The insurer’s head of commercial claims says that although employees are the ‘most important assets’ within an organisation, they are also ‘one of the points of greatest weakness’

Lee Mooney, August 2025

IT Interview

Lee Mooney: Markel UK preparing for ‘next chapter’ after internal restructure

2026-08-07T07:00:00+01:00By

Managing director supports international growth strategy by reshuffling divisional deck to strip siloes and boosting specialist product count

Barry Reynolds-500x500px

IT Interview

Barry Reynolds: Verlingue London Markets ‘heavily focused’ on MGA market as it seeks specialist growth

2026-08-06T07:00:00+01:00By

‘We’re really focused on finding areas of business that are not mainstream, but where we know that the London market has something specialist to offer,’ says broker’s executive director

Stuart Heath Approved 2.2.26

IT Interview

Stuart Heath: Tokio Marine HCC seeks to inject ‘fresh ideas’ with global distribution strategy

2026-07-31T07:00:00+01:00By

International head of distribution says specialty insurer is planning to “strike that gold” with tiered broker distribution strategy, aiming to mirror UK plan implementation in the US and Europe

Simon Hunt, HDI

IT Interview

Simon Hunt: HDI UK and Ireland is ‘central’ to overarching group strategy success

2026-07-29T07:00:00+01:00By

Newly minted chief executive describes the global insurer’s UK and Ireland arm as a ‘core hub’ that will be intrinsic to the overall success of the business’ international four-year strategy

Meltem champion

News Analysis

Meltem Yazar: Claims Champion on how ‘every claims process can be improved’

2026-07-22T07:00:00+01:00By

Insurance Times’ Claims Champion of the Year explains why empathy, curiosity and questioning established processes are key to delivering fair customer outcomes

partnerships

News

Alex Hardy: Existing MGA partnerships driving portfolio growth

2026-07-14T07:00:00+01:00By

‘We’ve still got growth ambitions, but when you’re setting out in the early days, you’re really doing one thing – now we’ve got the exciting challenge of trying to pat our head and rub our tummy at the same time,’ says director

Luke Baker, Allianz

IT Interview

Luke Baker: Dovetail policy wordings are ‘a key concern’ for risk managers in combating increasingly fragmented yet interconnected risk landscape

2026-06-24T07:00:00+01:00By

Alongside tailored risk transfer, captive creation is booming in preparation for the next hard insurance market cycle, says insurer’s global and specialty director

Ant middle 620x413

IT Interview

Ant Middle: How Ageas UK is standing out in a tough personal lines market

2026-06-17T07:00:00+01:00By

’For us, being a specialist, scaled player is where we can really stand out,’ says chief executive

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