Insurer Interviews

Alex Ktenidis

IT Interview

Alex Ktenidis: Tackling SME underinsurance with the ‘right conversation at the right time’

2025-08-19T07:00:00+01:00By

’SMEs are sleepwalking into an underinsurance problem at the moment,’ says director of digital trading

Martin Hall ERS

News Analysis

Martin Hall: ERS targets next £100m GWP through mobility, AI and cultural continuity

2025-07-11T08:00:00+01:00By

‘We’re definitely part of the changing face of mobility,’ says managing director at ERS

Michelle Taylor, Aviva

IT Interview

Michelle Taylor: New role provides opportunity to ‘draw the dots’ and fill Aviva’s distribution strategy gaps

2025-06-11T06:00:00+01:00By

Expanding the insurer’s exclusive regional broker proposition and tackling the relationship ripple effect of broker consolidation are both key focus areas for the broker distribution director

Jo Sykes

IT Interview

Jo Sykes: Markel UK devises five pillar plan to become ‘more relevant’ for brokers

2025-06-02T06:00:00+01:00By

Among the insurer’s key focuses for the next five years is developing further schemes propositions, building out its eTrading strategy and improving its regional distribution network

Partnership (2)

IT Interview

Biba 2025: Tokio Marine HCC strives to secure three facilities with brokers in 2025

2025-05-20T07:00:00+01:00By

The insurer’s international head of distribution believes the business needs ‘to whisper a little bit louder’ than it has done in the past to attract greater brand recognition and better promote broker partnership opportunities

Mike Bottle 2025 photo

News Analysis

Mike Bottle: Arch’s UK regional MD on bringing international scale to bear

2025-05-08T06:00:00+01:00By

’You’ve got to be committed to the proposition because if you lose sight of what the broker wants, then you very quickly lose momentum,’ says recently promoted leader

Ant Middle 1

IT Interview

Ant Middle: Organic growth focused plan seeks to put Ageas UK top of the personal lines pile

2025-04-07T06:00:00+01:00By

The insurer has ‘earned the right to think bigger as a business’ and topple the likes of Allianz, Axa and Hastings from the personal lines podium using product expansion, AI investment and a commitment to broker partners, says chief executive

Rachel Turk Lloyd's

IT Interview

Rachel Turk: Changing perceptions at Lloyd’s and improving coverholder supervision

2025-03-18T08:00:00+00:00By David Benyon

Lloyd’s of London’s chief underwriting officer talks recent results and the need for future underwriting discipline

Jason Storah Aviva CEO (official)

IT Interview

Jason Storah: Aviva ‘ruthlessly consistent’ and ‘ruthlessly boring’ in delivering service promises

2025-03-03T07:00:00+00:00By

UK general insurance chief executive defined the insurer’s 2024 growth journey as ‘appropriate, consistent and disciplined’

Mark Plews Markel (002)

IT Interview

Mark Plews: ‘Proactive’ risk management is ‘an increasing part’ of Markel UK’s service for care sector

2025-02-27T09:00:00+00:00By

Insurer is determined ‘to highlight that it is [a] false saving to reduce investment [on] risk management’, says underwriting director

high jump, raise the bar

IT Interview

Rebecca Gambrell: Aviva seeks to ‘raise the bar’ on eTrading service following 2024’s five star success

2025-02-24T07:00:00+00:00By

As Insurance Times’ 2025 eTrading survey is currently being completed by UKGI brokers, Aviva’s SME and delegated authorities managing director says the insurer ‘constantly [feels] pressure to improve and make sure that we’re not standing still’ around digital trading

Gareth Hemming Hiscox

IT Interview

Gareth Hemming: Hiscox carrying ‘positive momentum’ on broker sentiment into 2025

2025-02-21T08:00:00+00:00By

’We’re clear on where we want to go in terms of strategy and growth, but we’re going to do it in a way that’s informed by broker feedback and input,’ says specialist insurer’s head of distribution

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