Insurer Interviews

Meltem champion

News Analysis

Meltem Yazar: Claims Champion on how ‘every claims process can be improved’

2026-07-22T07:00:00+01:00By

Insurance Times’ Claims Champion of the Year explains why empathy, curiosity and questioning established processes are key to delivering fair customer outcomes

partnerships

News

Alex Hardy: Existing MGA partnerships driving portfolio growth

2026-07-14T07:00:00+01:00By

‘We’ve still got growth ambitions, but when you’re setting out in the early days, you’re really doing one thing – now we’ve got the exciting challenge of trying to pat our head and rub our tummy at the same time,’ says director

Luke Baker, Allianz

IT Interview

Luke Baker: Dovetail policy wordings are ‘a key concern’ for risk managers in combating increasingly fragmented yet interconnected risk landscape

2026-06-24T07:00:00+01:00By

Alongside tailored risk transfer, captive creation is booming in preparation for the next hard insurance market cycle, says insurer’s global and specialty director

Ant middle 620x413

IT Interview

Ant Middle: How Ageas UK is standing out in a tough personal lines market

2026-06-17T07:00:00+01:00By

’For us, being a specialist, scaled player is where we can really stand out,’ says chief executive

David Nichols, Zurich

IT Interview

David Nichols: Zurich UK’s ‘best ideas’ driven by broker engagement

2026-06-10T07:00:00+01:00By

‘We don’t have the right to demand growth – we have to show up and earn respect to get it,’ says head of retail

Jon Walker, Axa

IT Interview

Jon Walker: Crafting restructured Axa Insurance UK to be ‘bigger, broader, bolder’ in next three-year strategic cycle

2026-06-09T07:00:00+01:00By

New chief executive is dotting the i’s and crossing the t’s of insurer’s upcoming strategic priorities – this includes greater adoption of AI and the possibility of staff streamlining

alex Ktenidis

IT Interview

​Alex Ktenidis: Allianz’s new chief distribution officer on broker ‘roadshow’ as growth areas identified

2026-06-02T07:00:00+01:00By and

’What I’m really looking forward to do is creating edge through insight,’ says new appointee

Owen Morris, Aviva

IT Interview

Biba 2026: Aviva and DLG personal lines integration ‘well on track’ ahead of part VII process

2026-05-18T06:00:00+01:00By

UK personal lines chief executive describes the insurer as being ‘deliberately but proudly boring’ in how it aims to show up for broker partners

beckyhenry

IT Interview

Biba 2026: Intact eyes new commercial lines ‘opportunities’ in eTrade – Becky Henry

2026-05-14T07:00:00+01:00By

Following a dip in the insurer’s extranet score in Insurance Times’ Five Star eTrading report 2026, the insurer’s vice president of eTrade says it is focused on revitalising ‘stagnant’ products to keep pace with broker service needs

Headshot - Geoff Carter, Sabre Insurance

IT Interview

Geoff Carter: Sabre’s husky sled strategy maintains profitability across market cycles

2026-04-17T07:00:00+01:00By

’People always ask us if there’s a secret recipe but there really isn’t. It’s a mindset and a culture and it’s about not breaking that,’ says chief executive

ey-jonathan-zhao-v2

IT Interview

EY’s Jonathan Zhao: What Britain’s insurers can learn from Asian markets

2026-03-05T08:00:00+00:00By

Jonathan Zhao, global insurance leader and Hong Kong financial services managing partner at EY Advisory tells Insurance Times why Asia Pacific is leaving Europe behind on insurance innovation, why boardrooms are immobilised by AI and why UK insurers must stop looking inward.

Drazen Jaksic, Zurich

IT Interview

Drazen Jaksic: The ‘disruptor’ focusing on ‘continuous improvement and acceleration’ at Zurich UK

2026-01-06T08:00:00+00:00By

Insurer chief executive looks to level up firm’s strategic plans after a year in post, while committing to deliver ‘world class service’ to broker partners

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