Analysis

Briefing: Why getting back to basics is the only route forward for motor insurance

By 2025-08-14T08:00:00

car insurance

Customer trust and insurers’ financial performance has nosedived in recent years when it comes to the motor insurance market – both pricing and claims processes must be stripped back in order to drive improvements

The motor insurance market is still reeling from one of its most volatile periods in recent memory, with the Covid-19 pandemic playing havoc with driving habits, claims inflation going through the roof and new regulatory requirements not only changing how insurers monitor customer outcomes, but even how they price policies.

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