Insurance Times has teamed up with insurance software provider RDT to explore how artificial intelligence is impacting claims processes, producing a new report that is available for all readers

AI in Claims Social V2

Access the AI Claims Report 2025 here

How is artificial intelligence (AI) impacting and evolving insurance claims practices and processes, both internally for claims handlers and externally for end customers?

This is the question Insurance Times has sought to answer in its brand new research report, the AI Claims Report 2025, published in association with insurance software firm RDT this month (October 2025).

Based on an exclusive survey of more than 250 UK-based claims professionals, the 2025 AI Claims Report investigates how the UK general insurance sector is navigating AI driven digital transformation specifically in the claims arena.

In particular, the report discusses:

  • The current usage of AI in the claims sector.
  • Key barriers and opportunities around AI usage.
  • What the future of claims handling looks like assisted by AI driven functionality.

📊 Based on Q3 2025 survey data, this report presents an essential guide to understanding how AI is reshaping the claims journey.

👉 Click here to access the full report and stay ahead of the digital curve.

Savan Shah is head of research at Insurance Times, working here for nearly 8 years. With a masters in data sciences and having worked in a variety of industries, Savan brings a wealth of research expertise and passion to the role.

With a particular focus on research in etrading, MGAs, digital transformation and commercial and personal lines insurance, he has been instrumental in the development of the Insurance Times 5-star ratings reports, data insight books, webinars and more.View full Profile

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