The Insurance Times Five Star Ratings distil the outputs of the long‑established Broker Service Survey into a clear, practical benchmark that helps brokers identify the insurers best suited to their clients. Using an intuitive Five Star system, insurers are assessed on the quality of experience they deliver to brokers — with the strongest performers earning the highly respected Five Star rating.

For brokers, these ratings provide a valuable, real‑world reference point grounded in the experiences of their peers. They support more confident insurer selection, strengthen client recommendations, and ultimately help brokers deliver a higher standard of service.

For insurers, the Five Star Rating Report offers a transparent performance benchmark against the market. It highlights where they excel, where improvement is needed, and enables standout providers to differentiate themselves as trusted, broker‑centric partners — based on genuine, unfiltered feedback from brokers across UKGI.