Motor
News
Top 10 motor insurers see net loss of 20,000 existing customers to rest of market
‘While the big insurance providers appear to be more equipped to select and retain a more favourable profile of risk, the rest of the market appears to be catching up,’ says senior director
News Analysis
Latest GI complaints data shows improvements – but redress and resolution delays increase
Motor and transport insurance remains the most complained about business line in UKGI, according to the FCA, with complex claims and repair delays fuelling frustrations
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Avoiding falling short on EV customer expectations – Europcar
James Roberts, head of insurance sales at Europcar, discusses the rise in expectation around replacement vehicles
News
Esure launches new motor and home app for policyholders
’It is a powerful example of how our platform is unlocking new possibilities to better serve our customers,’ says chief commercial officer
News
Axa UK expands personal lines presence as new partnership launched
’This is just the beginning and I look forward to exploring the opportunities this partnership will bring,’ says chief executive
News Analysis
In Focus: What do Trump’s tariffs mean for UK insurance claims?
’We believe that the introduction of tariffs will increase the cost of claims,’ says head of insurance
IT Interview
Acorn Group’s Mike Lloyd: Carrying the torch of ‘the best kept secret in the industry’
Chief executive explains how he is driving ‘a unique situation’ forward to ‘serve the underserved in the non-standard motor and home markets’
News
The Acorn Group confirms new products and brand launch for 2025
The insurance firm believes it can create ‘better products’ than are currently available in the niche lines of business that it operates across, with new product launches scheduled for this summer
News
One in six motorists admit lying to cut insurance bills
‘It’s clear from our research that some motorists are taking drastic actions in an effort to try and reduce their costs,’ says chief executive
News
Surge in broker demand across non-standard home and motor market
‘These findings reaffirm what we hear from our broker partners every day – non-standard is where opportunity lies,’ says managing director
News
Uptick in vehicle and deer collisions could ramp up springtime motor claims costs – Zurich UK
Insurer records 45% increase in deer vehicle collision claims in April and May since 2019
News
Covéa Insurance plans to re-enter EV insurance market in 2025
The underwriter first pulled back from insuring fully electric vehicles as part of its relationship with retailer John Lewis in 2023 after getting cold feet about repair costs
News
Ageas UK is ‘very interested’ in embedded insurance – Ant Middle
The personal lines insurer is exploring new embedded product propositions ‘right now’ as chief executive believes this model is ‘really important to the future development of our business’
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UK’s EV appetite must be reflected in courtesy car claims experience – Europcar
James Roberts, head of insurance sales at Europcar, talks through the challenges bodyshops and the motor supply chain are facing in matching customer expectations around electric vehicle rentals versus current available supply
News
Fraud on the rise as Aviva reports fake claims up 14% in 2024
‘Investment in advanced analytics, machine learning models and continuous training for our people has significantly improved our fraud detection rates,’ says counter fraud leader
News
Crash for cash scheme lands Bradford man in prison for two years
’Higgins thought he could take his insurer for a ride and defraud it out of a significant sum of money. Fraudulent claims like this push up the cost of insurance premiums for honest policyholders,’ says detective constable
IT Interview
Ant Middle: Organic growth focused plan seeks to put Ageas UK top of the personal lines pile
The insurer has ‘earned the right to think bigger as a business’ and topple the likes of Allianz, Axa and Hastings from the personal lines podium using product expansion, AI investment and a commitment to broker partners, says chief executive
News
Deal-linked Esure posts profit of £57.7m for 2024
’We have strengthened the business with a focus on optimising customer experience on our new platform and expanding our product offering,’ says chief executive
News Analysis
In Focus: Was Gap insurance ‘unfairly targeted’ by the FCA?
’The way [the FCA has] gone about it, closing down an entire market, is unheard of,’ says managing director
News
Motor market currently ‘at about the softest point in the cycle’ – Geoff Carter
‘Our view is that the market is substantially underpriced on new business at the moment – the pendulum has swung too far,’ says chief executive
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