Personal Lines
News
Land Rover thefts substantially decline as new model becomes the target
’JLR deserve huge credit for security upgrades which are apparently highly effective in deterring the professional criminals who target new cars,’ says technical director of motor
News
Insurers paid £1.6bn in property claims in Q2 2025
‘Our latest figures emphasise the vital protection insurance continues to offer people and businesses,’ says head of general insurance policy
News
UK accounts for 40% of European phone theft claims
‘London is especially vulnerable and the UK now leads Europe in phone theft claims,’ says managing director
News Analysis
Pet and travel insurance complaints rise amid regulatory scrutiny
In particular, claims journeys appear to be causing customer dissatisfaction, says market intelligence firm
News
Unawareness of crash for cash scams costing UK drivers
‘Crash-for-cash scams remain a serious threat to drivers across the UK, especially in cities like London,’ says head of customer care
News Analysis
Market responds to FCA clamp down on 'poor' practice in claims
’Transparency in claims handling is paramount, fostering trust and demonstrating a genuine commitment to customer well-being,’ says head
News Analysis
Latest FCA complaints data reveals drop in motor-related disputes
Motor insurance – the second most complained about product covered by the FCA – saw a drop of 22,000 complaints lodged in the second half of 2024, reversing a trend of increasing complaints
News
FCA issues update on investigation into premium finance market
’Typically, when firms charge extra for premium finance, the annual percentage rates are in the range 20-30% but almost 20% of consumers pay over 30%,’ says regulator
News
Multiple cash for crash fraudsters arrested in coordinated police raids
‘The safety of the public comes first and there is no place to hide for those who seek to exploit and endanger others through insurance fraud,’ says detective chief inspector
News
High five: Catch up on the biggest exclusive stories this week
Insurance Times rounds up the biggest exclusive stories from 14 to 18 July 2025
News
Policyholders worried as extreme weather becomes the norm
’Baselines are shifting, records are becoming more frequent, and temperature and rainfall extremes are becoming the norm,’ says Met Office
News
Tesco appoints new insurance chief executive after bank split
‘We now have an incredible opportunity to continue to deliver for our customers,’ says new appointee
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registered in England & Wales with number 01676637
at The Echo Building, 18 Albert Road, Bournemouth,
England, BH1 1BZ - a Gannett company
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