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Claims

Advent calendar

Insurance Times Advent Calendar: Ola Jacob

2023-12-06T14:00:00+00:00By Insurance Times

For the sixth day of advent, Descartes Underwriting UK and Ireland business development director Ola Jacob talks about the magic of parametric insurance and why insurance is a ’beautiful business’

car on money

Direct Commercial Limited urges brokers to prioritise early reporting amidst soaring commercial motor claims costs

2023-12-06T11:00:00+00:00By Chantal Kapani

’The results from the Direct Commercial Broker Barometer highlight a new, pressing need for brokers’ support,’ says claims director

parcel thief hand

Megan Bingham-Walker: ‘Insurance on the agenda’ for retailers as festive season parcel piracy ramps up

2023-12-06T09:00:00+00:00By Clare Ruel

There is a fraudulent trend emerging around parcel theft that could spur new products in the insurance industry, says chief executive

David Perry photo

Insurance Times Awards 2023: FSB Insurance Service aims to be a ‘trusted partner’ for SMEs

2023-12-05T13:30:00+00:00By Insurance Times

David Perry, managing director at FSB Insurance Service, talks about the company’s entry into the Customer Champion of the Year – Broker award

partnership (7)

Insurance Times Awards 2023: Finalists announced for Claims Partner of the Year

2023-12-04T11:00:00+00:00By Insurance Times

Eight firms have been shortlisted for the Claims Partner of the Year category at this year’s Insurance Times Awards

Image of expansion

Insurance Times Awards 2023: Winn Group hails ‘unparalleled’ expansion and evolution

2023-12-01T16:00:00+00:00By Insurance Times

Mark Pallas, associate director and head of business development at Winn Group, explains the company’s entry for the Claims Partner of the Year award

handshake men in suits

Insurance Times Awards 2023: Vitesse hails ‘transformative’ partnership with Lloyd's

2023-12-01T15:45:00+00:00By Insurance Times

Mark Rogers, vice president of business development at Vitesse, discusses the organisation’s entry for the Claims Partner of the Year award

challenges ahead

Insurance Times Awards 2023: Sedgwick highlights five key market challenges

2023-12-01T15:31:00+00:00By Insurance Times

Neil Gibson, chief executive of Sedgwick, discusses why the company is hoping to win the Claims Partner of the Year award

Armstrong_Sarah_HiRes

Insurance Times Awards 2023: RPC leverages in-house case management system to boost outcomes

2023-12-01T15:30:00+00:00By Insurance Times

Sarah Armstrong, head of legal in RPC’s claims handling department, talks about the company’s bid for the Claims Partner of the Year award

Improve broking standards

Insurance Times Awards 2023: CoreLogic and Zurich highlight commitment to improving industry standards

2023-12-01T15:00:00+00:00By Insurance Times

Mark Barrett, vice president of CoreLogic, discusses the business’ joint entry with Zurich UK for the Claims Partner of the Year award

SteveMolloy1

Insurance Times Awards 2023: AX and AA highlight collaboration efforts

2023-12-01T14:45:00+00:00By Insurance Times

Steve Molloy, director of commercial sales at AX, explains how AX’s partnership with the AA deserves to win the Claims Partner of the Year award

Tech money innovation

Neil Galjaard Q&A: Markel helping underwriters deliver ‘more responsive’ broker service

2023-12-01T07:49:00+00:00By Savan Shah

’Our technology and professional indemnity propositions are undergoing a refresh,’ says divisional managing director

Claims

Insurers warned as only one in three subsidence claims found to be genuine

2023-11-30T13:16:00+00:00By Chantal Kapani

’The insurance market needs to radically rethink how it approaches this complex area of claims and fast,’ says head of subsidence

Road to 2024 Big Question

The Big Question December 2023: What was the most important lesson learnt in 2023 and how will that develop for next year?

2023-11-30T12:00:00+00:00By Isobel Rafferty

As 2023 draws to a close, eight industry leaders look back on the year and share resolutions for the new year

faster plane

Insurance Times Awards 2023: Lloyd’s and Vitesse push for quicker claims payouts for customers

2023-11-29T16:25:00+00:00By Insurance Times

Bev Lyons, engagement and adoption manager at Lloyd’s, explains the firm’s bid for the Customer Champion of the Year – Insurer award

customers happy sad

Insurance Times Awards 2023: Covea sees payoff after improving customer experience

2023-11-29T15:40:00+00:00By Insurance Times

Vicki Heslop, director of customer and compliance at Covea Insurance, discusses how the company has seen reduced complaints and what this means for their bid for the Customer Champion of the Year – Insurer award

Customer trust

Insurance Times Awards 2023: NFU Mutual looks to alleviate the burden of bereavement on customers

2023-11-29T11:13:00+00:00

Ben Mattless, customer experience specialist at NFU Mutual, explains how they are looking to make the bereavement process easier on customers and why this means the company should win the Customer Champion of the Year – Insurer award.

Social media

Zurich UK ‘exploring new ways’ to enhance consumers’ claims journey

2023-11-21T08:30:00+00:00By Chantal Kapani

’Our main focus is on providing the right tools for the right circumstances,’ says head of express claims

gossip

Backchat November 2023

2023-11-15T10:29:00+00:00By Clare Ruel

Fire claims, insurtech authors, fifth birthdays and honeybees, what has the insurance industry been up to of late? You heard it here first…

Trust

Insurers’ ‘failure’ to address customer concerns over loyalty tempering public trust

2023-11-15T07:00:00+00:00By James Cowen

’A guarantee for existing customers that they won’t be charged more than a new customer would have a real impact on public trust,’ says policy and public affairs director

All Claims articles

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