Claims
News
Civil court cases still facing major delays
’Access to justice is still hugely delayed, therefore access to justice is still being denied,’ says executive director
News
More 20mph zones could cut motor premiums – Esure
’We are already seeing the benefits in places where 20mph speed limits have been introduced,’ says chief customer officer
News
Allianz pays out £51m for crashes during 3pm afternoon rush
’Our data has highlighted interesting patterns in the frequency and severity of claims,’ says claims director
News Analysis
In Focus: Are cyber insurers prepared for BI claims after July’s global outage incident?
Head of claims reports that cyber is an ‘ever-changing’ risk and that there is more variety in how BI claims can now present themselves
News Analysis
Briefing: Are you being served?
The role of the broker should be ‘to absorb complexity and convey simplicity’ – but today’s disconnect between customers and the profession provides a broadening challenge to achieving this aim
News
Vet nurse in the doghouse after £13,334 pet scam
’Allianz is committed to protecting our customers and business against the harms of fraud,’ says director of financial crime
News
MGA announces new £25m capacity deal
’We are committed to providing our broker partners with secure capacity and a fast and efficient service,’ says chief underwriting officer
News
Cyber experts' warning as new AI system to help with Champions League draw
Automated software is being used due to the competition now having a more complex format
News Analysis
Briefing: FCA’s thematic review demands greater disclosure from industry
With claims service still flagging, the regulator has put its foot down in its latest report, claiming that the industry’s ‘failings have led to harm’
News Analysis
Briefing: Schools, charities and public sector sees ‘more frequent’ cyber attacks in 2024
Cyber criminals seeking personal data phishing and ransomware opportunities are looking at tightly resourced schools, charities and public sector firms as targets
News
Tony Dixon: Lack of stable capacity ‘major challenge’ for MGAs
Tony Dixon, chief underwriting officer at Integra, explains what brokers can expect from the MGA in the coming year and outlines key trends impacting the MGA market
IT Interview
Liz Latter: Qlaims’ mission to bring concierge claims management to the mainstream
’To be able to give clients support at that moment in time when they most need us is just the right thing to do,’ says chief executive
News
Travel claims cost insurers more than £500m in 2023
’Travel insurance ought to be at the top of everyone’s packing list,’ says policy adviser
News Analysis
Briefing: Industry has taken its eye off the travel insurance ball
Consumers assume a high level of understanding around travel insurance, however FOS data suggests that brokers still have vital work to do to bridge the knowledge gap and ensure clients are covered for all holiday eventualities
IT Interview
Neill Johnstone: Lorega to continue investment in system capabilities
Neill Johnstone, managing director at Lorega, explains what brokers can expect from the MGA in the coming year and outlines key trends impacting the MGA market
Sponsored Content
E2E: Is total loss a total mess?
Jim Loughran, chief executive at E2E Total Loss Claims Management, discusses the contentious environment around total loss negotiations
News Analysis
Briefing: Rampant regulation poses threat to D&O claim volume
Brokers must support company directors to ensure they are not ‘left to their own devices’ around incoming regulation, as implementation uncertainty can cause D&O claims
News
Aviva’s Blanc responds to ‘profiteering’ claim after premium rises
Premiums rose off the back of the Covid-19 pandemic and increases continued into this year
News Analysis
Rise in litigation funding puts insurers on high alert
Litigation funding has the potential to ‘drive bad claims further than they should go’, warns law firm partner
News
McLarens reports 300% rise in suspected fake document use in Q1 2023
’Fakes are becoming more sophisticated and easier to come by,’ says head of investigation
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