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Drones set to deliver net risk benefits – but sky-high human error claims costs must be mitigated
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Claims
News
Zurich UK calls for regular property inspections as suspected cannabis farm incidents rise
’Our specialist claims investigation unit has dealt with cannabis farm claims worth £9.4m since 2022 alone, highlighting the scale of the problem,’ says head of claims fraud
News Analysis
Briefing: Evolving crash for cash threat hits UK motorists and insurers with more sophisticated tactics
Detective inspector Chris O’Donovan, deputy head of the City of London Police’s Insurance Fraud Enforcement Department, explains how crash for cash fraud has evolved to now feature identity theft elements and greater use of mopeds
Sponsored Content
Why motor claims need smarter data at FNOL – LexisNexis Risk Solutions
Sponsored content: Carla McDonald, director of product management at LexisNexis Risk Solutions, says that claims processes, particularly at FNOL, often still rely on fragmented, reactive models built for a simpler market
News
Cila appoints youngest ever president
’Experience will always be fundamental to our profession, particularly when dealing with complex losses, but we must create opportunities for younger practitioners and people with different backgrounds and perspectives to contribute and lead,’ says appointee
News
High Five: Catch up on the biggest stories this week
Insurance Times rounds up the top five stories making headlines across the market from 7 to 11 September 2026
News
Litigation funding now a ‘permanent feature’ of civil justice landscape
‘For insurers, the practical implication is this – funding is now an important part of litigation risk,’ says associate professor of law
News Analysis
Briefing: What UK flight chaos means for insurers – and is parametric insurance key?
Insurers could be facing a busy period, with the Civil Aviation Authority highlighting that while airlines have responsibilities to look after passengers, ‘extraordinary circumstances’ mean ’they are unlikely to be entitled to compensation for delays or cancellations that were directly caused’ by an air traffic control issue
News
Travel insurance sector a ‘noticeable absence’ from contributory data sets
‘These initiatives span several markets and, in some cases, have existed for several decades – the noticeable absence is travel,’ says actuary
News Analysis
Briefing: How to lose friends and alienate Rolex wearers
Clegg Gifford chief executive Toby Clegg questions whether a future advantage in underwriting may lie in more accurately pricing the risks originating from moral hazard and insured behaviour
News
Staged e-bike and scooter accidents are an ‘epidemic up and down the country’
‘If you hit someone on a scooter, you’re immediately going to be terrified – and when people are terrified, it’s much easier get them at the scene, in shock, to admit liability,’ says partner
News
Drug trial saboteur jailed after £300,000 Antiguan travel insurance scam uncovered
‘NCA officers were investigating Thomas for attempting to sabotage a drugs trial when we discovered key evidence that he was also involved in significant and complicated attempts to defraud insurance companies,’ says investigating officer
News
FCA warns over-standardisation of insurance terms risks ‘hollowing out’ policies
’What you risk is actually hollowing out a policy to get to a particular point,’ says executive director
IT Interview
Matt Cox: Turning claims into a strategic asset at Allianz UK requires a 'mindset shift'
’This year’s pivot, from January onwards, has been to figure out how we maximise the benefit and the assets that we’ve got, as well as how we recognise claims itself as a strategic asset in the whole of the insurance cycle,’ says chief claims officer
News
Addept Insurance appoints new claims manager
’I am exciting to be joining a business with such a strong focus on claims excellence,’ says appointee
Sponsored Content
Why driver behaviour remains the biggest fleet risk in 2026 – Gallagher Bassett
Sponsored content: Sandra Macdonald-Ames, risk practice lead for fleet at Gallagher Bassett, explores how hidden factors in driver behaviour can be used to reduce claims and improve safety
News
Aventum-owned MGA appoints head of complex claims
’She is one of the most respected claims professionals in the market, bringing a wealth of experience, exceptional technical knowledge and an infectious energy that makes her a fantastic addition to our leadership team,’ says chief executive
News Analysis
Briefing: Fewer FOS complaints begins with better claims decisions
The Financial Ombudsman Service has an important role to play in dispute resolution, but the ultimate aim of the insurance sector should be to clearly communicate with customers and stop complaints reaching that stage
News Analysis
Chris Jones: IUA’s focus on underwriting expertise has become ‘more important than ever’
‘When you’re in those really difficult times, the actual underwriting expertise, the risk management expertise, the discipline and getting the contract wording right is absolutely essential,’ says chief executive
News
Financial damage from cyber attacks grows despite falling claims volumes
‘Mid-sized businesses increasingly face the same level of cyber disruption as large corporates, but often without the same operational resilience,’ says head
News
Man convicted after making £31,000 from fake pet insurance claims
The fraudster ’took advantage of multiple insurers for financial gain at a time that is often distressing for people who have lost a pet’, says detective chief inspector
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at The Echo Building, 18 Albert Road, Bournemouth,
England, BH1 1BZ - a USA Today company
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