Claims
News
Aviva-backed AI broker raises £950k in funding round
‘Insurance is still too reliant on paperwork, underinsurance is far too common and fees are often higher than they should be,’ says chief executive
News
Collision risk on roads close to Heathrow 240% above national average
‘Motorists heading to these airports face an elevated risk of a collision, which goes beyond the usual challenges of driving,’ says director
News
Hiscox appoints ex-AIG leader to newly created claims role
’He joins us at an exciting moment as we focus on realising our ambitious growth plans,’ says claims director
News
FOS consults on case fee reform to promote fairer cost distribution
’We are undertaking an ambitious transformation programme to reform our service and make it work for today’s economy,’ says chief executive
News
Camden, Islington and Lambeth among 10 boroughs seeing new crime spike
‘No one is immune and many victims don’t even realise they’ve been targeted until long after the offender has vanished,’ says head
News Analysis
TechTalk: Directors face ‘real risk’ of liability in wake of cyber attacks
‘There should be no assumption that cyber risks are covered under a D&O policy,’ says law firm partner
News
Record spring heat drives £153m in subsidence payouts
Hotter, drier weather is known to put homes at greater risk of subsidence damage
News
Nine in 10 non-standard brokers concerned about underinsurance
‘These findings underscore the urgent need for greater innovation and flexibility in non-standard insurance offerings,’ says leader
News
Building reinstatement costs up 3.8% over year
‘It’s clear that reinstatement costs remain on an upward trajectory,’ says industry expert
News Analysis
Is it the end of the road for motor referral fees?
The FCA has raised concerns that referral fees in the motor market can drive up the lifecycle and cost of claims – however, market participants are tight-lipped about next steps for this model
News Analysis
Briefing: Climate risk places insurers on increasingly shaky ground
Although insurers remain wary of subsidence claim surges over the British summertime, certain types of subsidence claims could pose a reputational risk depending on their cause
News
Covid and chronic illness claims drive overhaul of LMA profit commission clauses
‘These new model clauses reduce the risk of claw-back payments, which can take years to sort out,’ says head of technical underwriting
News
High five: Catch up on the biggest exclusive stories this week
Insurance Times rounds up the biggest exclusive stories from 28 July to 1 August 2025
News Analysis
Mapped out: How data is helping insurers navigate risky postcodes
Improved data models could prove vital in dismissing postcode generalisations and providing a more granular basis for underwriting
News
More than 10,000 fire damage claims invalidated due to lack of smoke alarm
Price comparison site estimates that policyholders may have missed out on £16.7m of claims payouts due to smoke alarm negligence
News
Land Rover thefts substantially decline as new model becomes the target
’JLR deserve huge credit for security upgrades which are apparently highly effective in deterring the professional criminals who target new cars,’ says technical director of motor
News
Insurers paid £1.6bn in property claims in Q2 2025
‘Our latest figures emphasise the vital protection insurance continues to offer people and businesses,’ says head of general insurance policy
News
Gallagher Bassett appoints new leader for UK client services division
’Equipped with a deep understanding of the key drivers behind a positive claims experience, I’m looking forward to highlighting those capabilities in Gallagher Bassett’s offering,’ says appointee
News Analysis
Is the industry’s handling of claims inflation damaging its reputation?
‘If the industry does not adapt, we risk widening the gap between pricing assumptions and actual claims costs, which can erode trust with policyholders and limit commercial growth,’ says head of carrier and market relationships
News
UK accounts for 40% of European phone theft claims
‘London is especially vulnerable and the UK now leads Europe in phone theft claims,’ says managing director
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registered in England & Wales with number 01676637
at The Echo Building, 18 Albert Road, Bournemouth,
England, BH1 1BZ - a Gannett company
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