Claims
Insurance Times Advent Calendar: Ola Jacob
For the sixth day of advent, Descartes Underwriting UK and Ireland business development director Ola Jacob talks about the magic of parametric insurance and why insurance is a ’beautiful business’
Direct Commercial Limited urges brokers to prioritise early reporting amidst soaring commercial motor claims costs
’The results from the Direct Commercial Broker Barometer highlight a new, pressing need for brokers’ support,’ says claims director
Megan Bingham-Walker: ‘Insurance on the agenda’ for retailers as festive season parcel piracy ramps up
There is a fraudulent trend emerging around parcel theft that could spur new products in the insurance industry, says chief executive
Insurance Times Awards 2023: FSB Insurance Service aims to be a ‘trusted partner’ for SMEs
David Perry, managing director at FSB Insurance Service, talks about the company’s entry into the Customer Champion of the Year – Broker award
Insurance Times Awards 2023: Finalists announced for Claims Partner of the Year
Eight firms have been shortlisted for the Claims Partner of the Year category at this year’s Insurance Times Awards
Insurance Times Awards 2023: Winn Group hails ‘unparalleled’ expansion and evolution
Mark Pallas, associate director and head of business development at Winn Group, explains the company’s entry for the Claims Partner of the Year award
Insurance Times Awards 2023: Vitesse hails ‘transformative’ partnership with Lloyd's
Mark Rogers, vice president of business development at Vitesse, discusses the organisation’s entry for the Claims Partner of the Year award
Insurance Times Awards 2023: Sedgwick highlights five key market challenges
Neil Gibson, chief executive of Sedgwick, discusses why the company is hoping to win the Claims Partner of the Year award
Insurance Times Awards 2023: RPC leverages in-house case management system to boost outcomes
Sarah Armstrong, head of legal in RPC’s claims handling department, talks about the company’s bid for the Claims Partner of the Year award
Insurance Times Awards 2023: CoreLogic and Zurich highlight commitment to improving industry standards
Mark Barrett, vice president of CoreLogic, discusses the business’ joint entry with Zurich UK for the Claims Partner of the Year award
Insurance Times Awards 2023: AX and AA highlight collaboration efforts
Steve Molloy, director of commercial sales at AX, explains how AX’s partnership with the AA deserves to win the Claims Partner of the Year award
Neil Galjaard Q&A: Markel helping underwriters deliver ‘more responsive’ broker service
’Our technology and professional indemnity propositions are undergoing a refresh,’ says divisional managing director
Insurers warned as only one in three subsidence claims found to be genuine
’The insurance market needs to radically rethink how it approaches this complex area of claims and fast,’ says head of subsidence
The Big Question December 2023: What was the most important lesson learnt in 2023 and how will that develop for next year?
As 2023 draws to a close, eight industry leaders look back on the year and share resolutions for the new year
Insurance Times Awards 2023: Lloyd’s and Vitesse push for quicker claims payouts for customers
Bev Lyons, engagement and adoption manager at Lloyd’s, explains the firm’s bid for the Customer Champion of the Year – Insurer award
Insurance Times Awards 2023: Covea sees payoff after improving customer experience
Vicki Heslop, director of customer and compliance at Covea Insurance, discusses how the company has seen reduced complaints and what this means for their bid for the Customer Champion of the Year – Insurer award
Insurance Times Awards 2023: NFU Mutual looks to alleviate the burden of bereavement on customers
Ben Mattless, customer experience specialist at NFU Mutual, explains how they are looking to make the bereavement process easier on customers and why this means the company should win the Customer Champion of the Year – Insurer award.
Zurich UK ‘exploring new ways’ to enhance consumers’ claims journey
’Our main focus is on providing the right tools for the right circumstances,’ says head of express claims
Backchat November 2023
Fire claims, insurtech authors, fifth birthdays and honeybees, what has the insurance industry been up to of late? You heard it here first…
Insurers’ ‘failure’ to address customer concerns over loyalty tempering public trust
’A guarantee for existing customers that they won’t be charged more than a new customer would have a real impact on public trust,’ says policy and public affairs director