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FOS consults on case fee reform to promote fairer cost distribution

By 2025-08-14T14:00:00

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’We are undertaking an ambitious transformation programme to reform our service and make it work for today’s economy,’ says chief executive

Following stakeholder feedback, the Financial Ombudsman Service (FOS) is consulting on whether to change case fees that would see businesses pay less for complaints which are resolved at an earlier stage.

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