Broker Analysis

John Tomw

IT Interview

John Toms: Claims, customers and his next chapter at Marsh

2026-10-01T07:00:00+01:00By

After more than three decades in the claims world, Marsh VP and senior claims consultant John Toms has handled everything from major fires and business interruption losses to theft and subsidence. But, for him, the job still comes down to being there when a client needs help

standing out

Analysis

The Big Question: Are specialist commercial lines the answer to soft market rate pressure?

2026-09-25T07:00:00+01:00By

As the appetite for specialist lines grows, industry experts discuss what is underpinning the shift in the commercial market – and how specialism could be the missing link to standing out and beating rate competition in soft market conditions

Daniel Lloyd-John index

News Analysis

Briefing: The insurance broker is at an existential crossroads

2026-09-24T08:00:00+01:00By

Daniel Lloyd-John, chief executive and founder at HNW broker Broadway Insurance Partners, discusses how the rise of AI may not fundamentally change insurance broking as much as expected

Sonia Habib

IT Interview

Sonia Habib: Kovrilo launch followed a decade of refusing to accept ‘a limit in the sky’

2026-09-23T07:00:00+01:00By

Almost nine months into launching a new MGA, the commercial director reflects on the opportunities that ‘come from being hungry, determined and not necessarily taking no for an answer’

marketeer

News Analysis

Opinion: Brokers evolve beyond distribution to take on industry-wide marketeer remit

2026-09-16T08:00:00+01:00By

The role and function of an insurance broker is changing – with distribution now just one of many faces these professionals present. Growing remits as marketeers and recruiters must become more visible as part of road map to futureproof UKGI

DMOGISep

News Analysis

Only specialist lines see growth as commercial sector suffers seventh quarter of GWP falls

2026-09-09T06:00:00+01:00By

This quarter’s instalment of the Insurance Times Commercial Premium Index – released in partnership with Open GI – takes a deep dive into packages and specialist lines to see where GWP growth is being achieved in contrast to market conditions

Image of expansion

News Analysis

Jim Summers and John Fletcher: Building the new Willis Re

2026-09-08T07:00:00+01:00By David Benyon

Jim Summers, chief executive of global specialties, and John Fletcher, chief executive at Willis Re Bermuda, lay the groundwork for this next generation reinsurance broker

diversity and inclusion lloyds

News Analysis

Beyond the D-word – does insurance still believe in diversity?

2026-09-04T07:00:00+01:00By

As the insurance industry moves away from dedicated diversity and inclusion initiatives towards broader conversations about culture, talent and skills, the question is whether this marks genuine progress – or simply makes an old problem less visible

Ajay Mistry - Gambit Partners (2)

News Analysis

Briefing: Dive In is ending – DEI cannot end with it

2026-09-03T09:00:00+01:00By

Ican co-founder Ajay Mistry looks back at the successes of DEI-focused insurance event Dive In – and says that what comes next will be vital

Ellie Jackson

IT Interview

Ellie Jackson: From ‘ditzy’ apprentice to ‘tenacious’ broker MD in five years – How thoughtful succession planning is unlocking new growth opportunities at Robert Gerrard

2026-09-01T07:00:00+01:00By

The 28-year-old managing director bringing ‘a little bit of Essex in every boardroom’ as she homes in on international opportunities, new scheme potential and a talent first mindset for her incoming era of leadership

rise and fall

News Analysis

TechTalk: Insurtech revolution enters a ‘second coming’ as investment shifts

2026-08-28T07:00:00+01:00By

‘These swaggering insurtechs claimed that they were going to change the world, but they weren’t selling any insurance – there wasn’t a scalable, solid concept there,’ says executive director

Lucy Luckett

News Analysis

Briefing: Fewer FOS complaints begins with better claims decisions

2026-08-26T08:00:00+01:00By

The Financial Ombudsman Service has an important role to play in dispute resolution, but the ultimate aim of the insurance sector should be to clearly communicate with customers and stop complaints reaching that stage

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