More than 750 broker respondents provided feedback on their eTrading experiences via software houses and insurer extranets
Four insurer extranets and three insurers eTrading via software houses have received a coveted five star accolade from broker partners, according to Insurance Times’ Five Star Rating Report: eTrading 2025.
The annual report, now marking its 11th edition, explores and investigates brokers’ opinions, attitudes and satisfaction levels regarding the eTrading services they receive from insurer partners and software house providers.
This year’s report is based on a survey of more than 750 brokers from Insurance Times’ readership, conducted between January and March 2025.
Within this poll, respondents rated the insurer extranets and software houses they have regularly placed business with during the past 12 months, as well as ranked insurer partners eTrading via platforms.
Insurer extranets
This year, brokers eTrading via insurer extranets have given Aviva Fast Trade, Zurich Online, RSA Online and QBE Fastflow overall five star ratings, awarding them the report’s maximum score.
Click here to view how all insurer extranets performed, according to broker respondents.
Software houses
Within the 2025 eTrading survey, broker respondents additionally rated the broker management system used at their firms.
The software houses included in the final report are Acturis, Applied Systems, Open GI and SSP.
Acturis secured first place among these platforms for the ninth consecutive year, improving on its 2024 overall score.
See the full results for this category by clicking here.
Insurer via software house platforms
Additionally, the Five Star Rating Report: eTrading 2025 investigated broker journeys when trading with an insurer via a software house platform.
This specific analysis found that Zurich, Aviva and RSA were the standout performers, with all three insurers being awarded five stars by surveyed brokers. Click here to view the full results for this category.
Insurance Times would like to thank all of the brokers that participated in the survey to inform this year’s final report. Biba Conference 2025 delegates will be able to get their hands on a print version of the report by visiting the Insurance Times stand at A40.
Meanwhile, Insurance Times subscribers can access the full report here.
To receive additional in-depth analysis from the Five Star Rating Report: eTrading 2025 – as well as advanced qualitative and quantitative analysis that is not featured in the final report – obtain the 2025 ETrading Data Insight Book by emailing Aisha Roberts at aisha.roberts@insurancetimes.co.uk.
With a particular focus on research in etrading, MGAs, digital transformation and commercial and personal lines insurance, he has been instrumental in the development of the Insurance Times 5-star ratings reports, data insight books, webinars and more.View full Profile
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