High Five: Catch up on the biggest exclusive stories this week
Insurance Times rounds up the biggest exclusive stories from 26 to 29 August 2025
The biggest people moves this week
Insurance Times rounds up the most significant appointments, promotions and leadership changes from 21 to 25 July 2025
Zurich UK hires former HSBC tech leader for new c-suite role
‘Technology is transforming our industry, creating new opportunities to deliver smarter, more seamless experiences for customers,’ says new appointee
Zurich UK celebrates milestone as Kickstart mentoring scheme reaches 250 pupils
‘I’m so proud of the success that we’ve already seen with the Kickstart scheme and look forward to continuing to support students in areas that need it most,’ says managing director
Zurich UK appoints youngest ever regional head
’Her strong leadership, fresh perspectives and external broker relationships are the perfect combination of skills to fulfil our growth strategy,’ says head
Biba 2025: ‘Evolution’ to make eTrading ‘slicker and quicker’ key to Zurich UK’s five star score – David Nichols
Retail boss is keen for insurer to make ‘a meaningful difference to brokers’, informed by an ‘open dialogue’ and ‘transparency’ on what all parties need to secure coverage for end clients
In Focus: Why so many say ‘I fell into’ insurance – and why that’s changing
‘We’re a global leader. We contribute 2% to the UK’s GDP. We employ 60,000 people and nobody’s bothered to tell anybody that this thing exists,’ says chief executive officer
In Focus: How should middle manager development into c-suite be prioritised and delivered?
With the industry’s war for talent often focused on attracting young, new talent into the marketplace, has specific training to fulfil c-suite succession vacuums by promoting middle managers fallen by the wayside? Industry professionals share their views…
Extranets v software houses: Where are brokers handling their eTrading?
Insurance Times dives into the wealth of data within its Five Star Rating Report: eTrading 2025, to determine whether brokers are using insurer extranets or software house platforms for their eTrading needs
Brokers reveal 2025’s best and worst insurer eTrading platforms
Aviva has secured a seventh consecutive five star award for eTrading service in Insurance Times’ latest research, trumping other extranet platforms such as Zurich Online, RSA Online and QBE FastFlow – but what else is the survey data saying?
Nikki Lidster: Zurich UK reinforces ‘people business’ philosophy with investment in underwriters
’This investment in our underwriting team is about ensuring that brokers feel supported,’ says head of SME and trading
Insurance Times Advent Calendar: David Nichols
For the fourth day of advent, David Nichols, head of retail at Zurich UK, discusses the insurers achievements, regulation and customers
Zurich UK promises brokers direct interaction with underwriters rather than ‘a robot’
Head of SME trading says insurer’s ’SME underwriters are empowered to make underwriting decisions in the moment’
Conny Kalcher: Transforming the insurance customer experience block by block
’What we are doing is moving a whole super tanker that’s used to working one way to work in a different way,’ says group chief customer officer
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at The Echo Building, 18 Albert Road, Bournemouth,
England, BH1 1BZ - a Gannett company
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