Attracting young talent ‘only going to improve’ D&I
’Any efforts we invest at present will undoubtedly enhance the industry for those who follow,’ says graduate
Zurich UK ‘exploring new ways’ to enhance consumers’ claims journey
’Our main focus is on providing the right tools for the right circumstances,’ says head of express claims
Insurers face surge in burst pipe claims this winter if homeowners keep heating off
’As temperatures begin to drop, the risk of frozen water leading to burst and damaged pipes rises,’ says manager
High Five: Catch up on the biggest stories this week
Insurance Times rounds up the biggest stories of this week
Zurich slashes claim waiting times with new WhatsApp feature
’Many of our customers like the convenience and ease of instant messaging,’ says head of express claims
Zurich prioritising ‘prevention rather than cure’ over extreme weather claims
’In the last couple of years, we have seen significant events such as storms and flooding,’ says chief of claims
Could TikTok be the key to solving the war for talent in the insurance industry?
’We are just trying to show off insurance as a career option,’ says business graduate
James Nicholson: From graduate scheme to Zurich’s chief of claims
’Working for an insurance company – specifically in claims – allowed me to apply my law degree,’ says chief claims officer
Briefing: Where next for personal lines?
It remains to be seen how long it will take for the sun to rise on personal lines insurers once again
Could the debanking scandal cross over into insurance?
The FCA said that it ’would not consider it appropriate to cancel a policy purely on the basis of a policyholder’s views’
Industry’s reckoning over inclusive policies presents an opportunity for progress
Zurich not standing still on eTrading investment following top spot platforms ranking
Briefing: Dominoes tottering as falling motor market margins cause exits
In Focus: Can the insurtech sector provide hope for addressing the challenge of underinsurance?
The Big Question July/August 2023: What will the future state of play look like between insurance and AI?
AI as ‘complementary’, not a replacement for the insurance industry – Zurich
Briefing: Listening to brokers’ concerns on service a vital first step for insurers, but action must follow
In Focus: What is the insurance sector doing to help support broker eTrading this year?
James Nicholson: From graduate scheme to Zurich’s chief of claims
’Working for an insurance company – specifically in claims – allowed me to apply my law degree,’ says chief claims officer
Will Edwards: ‘Rate of change is not going to slow down’ despite five star eTrading victory
Zurich’s eTrading journey has evolved from lowest on the leader board in 2018 to being among the high fliers in 2022, based on broker feedback. Insurance Times gets the lowdown on the insurer’s transformation so far…
Zurich reaps five star reward from constantly listening to broker feedback
The insurer has been steadily climbing the Five Star Rating Report rankings for both personal and commercial lines. Insurance Times finds out what is behind this trajectory
Q&A: Zurich strives to be ‘most agile insurer in the UK’ following SME etrade investment
Insurance Times’ head of research Savan Shah speaks to Michelle Taylor, UK head of sales and distribution at Zurich, about the firm’s latest developments on its etrading platform