Biba 2025: ‘Evolution’ to make eTrading ‘slicker and quicker’ key to Zurich UK’s five star score – David Nichols
Retail boss is keen for insurer to make ‘a meaningful difference to brokers’, informed by an ‘open dialogue’ and ‘transparency’ on what all parties need to secure coverage for end clients
Backchat: May 2025
Tech business hopes for new fundraising heights, loss adjusters share luxury lunch, news editor has his best day out and springtime collision claims give insurers – and deer – pause for thought. What has the insurance industry been up to of late? You heard it here first…
Inefficient prioritisation by insurers harming broker response times
‘Insurers working in date order when looking to manage their workloads and resources is a problem for the industry,’ says chief executive
Insurance Times reveals headline results of 2025 eTrading survey
More than 750 broker respondents provided feedback on their eTrading experiences via software houses and insurer extranets
Watch: 2025 Commercial Lines Report webinar in association with Zurich
In this webinar, expert panellists joined editor Katie Scott to discuss the prominent findings and key themes from the recently published report
What do underwriters plan to ask brokers at the Biba Conference 2025?
Ahead of trade body Biba’s annual conference this May, insurer and MGA leaders reveal exactly how they want to pick brokers’ minds
Live chat rise and lost phone calls show digital tension in commercial lines
ETrading ‘probably works 90% of the time, but the angst of that 10% is disproportionate,’ says chief executive
The off-pitch risk – Burglars, brokers and the beautiful game
’High profile people, be it footballers or others in the public eye, are becoming more of a target,’ says director of HNW private clients
Opinion: Opportunistic fraud is thorn in sector’s side
Processes combating criminal insurance fraud are working well, according to industry experts, but opportunistic fraud is much more problematic due to its roots in genuine claims and policy applications
Is the industry doing enough to attract care leavers?
’It is important for children in care to see individuals with similar backgrounds achieving successful careers in the financial services industry,’ says sales operations consultant
The Big Question: How can insurance firms stay competitive and differentiate themselves in a soft market?
Insurer gender pay gap reports flag senior staff imbalance and part-time job problem
Nikki Lidster: Zurich UK reinforces ‘people business’ philosophy with investment in underwriters
TechTalk: Insurers still grappling with legacy system challenges
The Big Question December 2024: What trends do the UKGI market need to be cognisant of heading into 2025?
Insurers going that little extranet to tackle rising underinsurance
SME underinsurance is far from a small problem
TechTalk: Uptick in chief artificial intelligence officers joining insurance c-suites
Nikki Lidster: Zurich UK reinforces ‘people business’ philosophy with investment in underwriters
’This investment in our underwriting team is about ensuring that brokers feel supported,’ says head of SME and trading
Insurance Times Advent Calendar: David Nichols
For the fourth day of advent, David Nichols, head of retail at Zurich UK, discusses the insurers achievements, regulation and customers
Zurich UK promises brokers direct interaction with underwriters rather than ‘a robot’
Head of SME trading says insurer’s ’SME underwriters are empowered to make underwriting decisions in the moment’
Conny Kalcher: Transforming the insurance customer experience block by block
’What we are doing is moving a whole super tanker that’s used to working one way to work in a different way,’ says group chief customer officer
Part of the Insurance and Risk group of Newsquest Specialist Media
Published by Newsquest Media Group Limited, registered in England & Wales with number 01676637
at 1st Floor, Chartist Tower, Upper Dock Street, Newport, Wales, NP20 1DW - a Gannett company
at 1st Floor, Chartist Tower, Upper Dock Street, Newport, Wales, NP20 1DW - a Gannett company
Site powered by Webvision Cloud