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customer experience good

Brokers top customer experience scoreboard in wake of pandemic – Insurance DataLab

2021-12-03T11:30:00+00:00By Clare Ruel

Broker ratings were boosted due to an uplift in complaints handling scores

innovation light bulb digital solution

Concirrus set to support Howden’s digital transformation programme

2021-12-02T15:58:00+00:00By Clare Ruel

The broker will be the first in the market to use Concirrus’ data and analytics platforms

financial loss (4)

UK non-life company market set to deteriorate in 2022 – Fitch Ratings

2021-12-02T10:55:00+00:00By Katie Scott

The credit rating agency believes high claims inflation, an uptick in claims frequency and the FCA’s pricing reform will impact insurers’ profitability next year

acquisition (24)

Howden buys commercial broker to boost UK-based expertise

2021-12-02T10:21:00+00:00By Katie Scott

The broker’s head of financial lines says the firm is ‘addicted to attracting the very best talent’

More News

acquisition, combined business

Gallagher completes WTW treaty reinsurance operations buy

2021-12-01T10:03:00+00:00By Katie Scott

New Gallagher Re boss says the combined businesses mark ‘a new chapter’

risk barometer

Covid-19, mental health and cyber bullying listed as top short-term risks for schools – Ecclesiastical

2021-11-30T16:51:00+00:00By Clare Ruel

The insurer is encouraging brokers to speak to clients about the risks cited in its latest research

Waseem Malik photo

Aviva appoints Axa’s executive MD of claims as new chief claims officer

2021-11-30T15:33:00+00:00By Katie Scott

The new hire will lead the claims function as it continues its digitisation and simplification journey


SMEs optimistic over post-Covid recovery – Premium Credit

2021-11-30T11:42:00+00:00By Clare Ruel

Around 24% of respondents believe their cash flow might shrink

shake hands glowing

QBE enters UK SME surety partnership

2021-11-30T11:17:00+00:00By Clare Ruel

The insurer says that its partner is a ’great match’

acquisition (23)

The Clear Group buys south Croydon-based broker

2021-11-30T11:06:00+00:00By Katie Scott

The deal marks the broker’s 31st acquisition since 2001

new job (12)

MS Amlin Underwriting hires head of sustainability and ESG

2021-11-30T09:43:00+00:00By Katie Scott

The appointment ‘signals MS Amlin’s continued commitment to investing in and building on our ESG expertise and capabilities’, says director of strategy and transformation

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