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Personal Lines
News Analysis
Tracking what 180,000 real consumers spend on general insurance
Insurance Times analyses the current and credit account spending of 180,000 real UKGI customers over the last 12 months, to gain a rare insight into the building blocks of the personal lines market
News
Aviva makes suite of changes to mid-market motor and property products
Aviva has announced a raft of changes to its mid-market property and motor products, aimed at reducing underinsurance and strengthening core protections
News Analysis
Are pet insurance claims keeping pace with customer expectations?
A disconnect between technical compliance and customer experience carries reputational risk for the sector – but is currently not being addressed
News
The biggest people moves this week
Insurance Times rounds up the most significant appointments, departures and leadership changes from 19 to 23 January 2026
News Analysis
Briefing: What an unexpected pet insurance claim can reveal about Consumer Duty in practice
Is UKGI too focused on being a stickler for Consumer Duty rules, without properly considering the ethos and spirit of this outcomes centred regulation? Claims processes could be the rub here…
News
Prestige Underwriting promotes for new head of home, product and governance
’Her expertise and proactive leadership will drive the team forward,’ says managing director
News
UK insurers to be profitable in 2026 amid ‘steady but subdued’ global growth – Moody’s Ratings
The latest P&C Global Outlook report from Moody’s Ratings highlights key areas that will make or break UK insurer profitability amid overall ‘steady but subdued’ global economic growth
News
Biba Manifesto 2026: Biba urges ‘sensible politics’ as homes keep being built in flood-prone areas
’Everybody is behind more homes being built in the UK, but it’s being sensible [about] how you build those, if you build them in areas of risk of flood,’ says deputy head
News
Biba Manifesto 2026: Biba to back contents cover pilot for vulnerable social renters
’We’ve been working with our members and there are products and schemes available, but there have been barriers that have stopped these schemes being taken up,’ says deputy head of communications
News
Repeat offender imprisoned for false travel insurance claim
‘These measures are intentionally robust and are a powerful deterrent to others who might consider defrauding insurers and their customers,’ says manager
News
EE launches new gadget cover backed by Chubb
‘We understand that our customers’ lives are powered by a whole ecosystem of technology, which is why Multi Tech Cover will be so beneficial,’ says director
News
Consumers increasingly relying on premium finance – Premium Credit
‘Customers are increasingly turning to finance from their insurer or premium finance provider to ensure they can efficiently manage the costs of insurance policies,’ says chief sales officer
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registered in England & Wales with number 01676637
at The Echo Building, 18 Albert Road, Bournemouth,
England, BH1 1BZ - a Gannett company
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