Story of the Day

John Toms: Claims, customers and his next chapter at Marsh

2026-10-01T07:00:00+01:00By Iris Hakaj

After more than three decades in the claims world, Marsh VP and senior claims consultant John Toms has handled everything from major fires and business interruption losses to theft and subsidence. But, for him, the job still comes down to being there when a client needs help

News Analysis

TechTalk: Vibe-coding could leave insurers ‘crashing on the rocks’

2026-09-30T07:00:00+01:00By Harriet Scott

The ’biggest misconception’ about vibe-coding in the market is that ‘AI-generated code reduces the need for governance’, says head of emerging technology risk

News Analysis

In Focus: Can cyber insurance keep up with AI?

2026-09-29T07:00:00+01:00By Iris Hakaj

AI is rapidly changing the nature and scale of cyber threats, raising questions over whether insurers have the data, modelling and policy wordings needed to accurately assess, price and cover risks that are evolving faster than the market itself

News Analysis

From keyless hacking to conflict zones – how the UK’s stolen vehicles fuel a global trade

2026-09-28T07:00:00+01:00By George McDade

Car thefts may be falling, but exclusive data from Thatcham Research shows that the way organised criminals target vehicles – and the models they are targeting – are changing

Analysis

The Big Question: Are specialist commercial lines the answer to soft market rate pressure?

2026-09-25T07:00:00+01:00By Harriet Scott

As the appetite for specialist lines grows, industry experts discuss what is underpinning the shift in the commercial market – and how specialism could be the missing link to standing out and beating rate competition in soft market conditions

News Analysis

Claims performance emerges as a key battleground for broker loyalty

2026-09-24T07:00:00+01:00By Matt Scott

New claims data from Insurance DataLab shows that brokers are increasingly souring on insurers that provide them with poor claims outcomes

IT Interview

Sonia Habib: Kovrilo launch followed a decade of refusing to accept ‘a limit in the sky’

2026-09-23T07:00:00+01:00By Harriet Scott

Almost nine months into launching a new MGA, the commercial director reflects on the opportunities that ‘come from being hungry, determined and not necessarily taking no for an answer’

News Analysis

Insurer operational capacity is limiting quoting, but AI offers an ‘infinite’ ability to scale

2026-09-22T07:00:00+01:00By Harriet Scott and Iris Hakaj

Insurers are turning to AI to take on repeatable operational work and free up capacity to write more business, with industry leaders saying the technology could finally deliver the efficiency gains promised by previous technology waves

News Analysis

Fraud Charter: AI-generated ‘swamp of activity’ threatens to overwhelm insurer fraud and complaints teams

2026-09-21T07:00:00+01:00By Harriet Scott

‘The dereliction is having a queue of complaints which aren’t being dealt with because there is a mountain of AI slop that you just can’t physically work through,’ says law firm partner