Aviva has secured a seventh consecutive five star award for eTrading service in Insurance Times’ latest research, trumping other extranet platforms such as Zurich Online, RSA Online and QBE FastFlow – but what else is the survey data saying?
‘If the industry does not adapt, we risk widening the gap between pricing assumptions and actual claims costs, which can erode trust with policyholders and limit commercial growth,’ says head of carrier and market relationships
In particular, claims journeys appear to be causing customer dissatisfaction, says market intelligence firm
Multiple experts spoke at Insurance Times’ TechTalk Live roundtable, which focused on affirmative cover for artificial intelligence and the myriad impact this technology is having on policies and practices
Chairman and chief executive plans to ‘respect the legacy’ of familial past leaders while steering the broker’s strategy to double business size over the next three years
’Transparency in claims handling is paramount, fostering trust and demonstrating a genuine commitment to customer well-being,’ says head
’There isn’t any nuance for the wealth of experience and advice that the broker can bring in,’ says managing director
Chief executive outlines how he hopes artificial intelligence will unlock a larger, more resilient commercial insurance industry that is capable of addressing uninsured global economic losses
AI is reshaping insurance workflows across a wide range of roles, and many firms like insurtech Hyperexponential are betting heavily that customers will embrace the change
Petrol, diesel and electric vehicles have all lost value over the last 12 months, while hybrid vehicles have bucked this trend and stayed steady, according to a new report from Insurance Times and Percayso Inform
‘The liability question, is key. I’m not sure the risks of autonomous taxis are fully understood by the industry at this point, or that enough real-world mileage has been undertaken to yet form a complete view,’ says head of motor
Hotter, drier summers are leading to an increased risk of subsidence damage to UK properties and – with population centres in south east England most at risk – insurers will be wary of climate driven dangers