Story of the Day

Nicola Holmes

IT Interview

Nicola Holmes: Schemes leader bringing insurer know-how to broker business with ‘energy, optimism, influence’

2025-11-28T08:00:00+00:00By

Divisional director leaves insurer days behind as ‘the culture, the people [and] the growth ambition’ of specialist intermediary lures her into broking

Manjit Rana, Executive VP - UK, EMEA & APAC Clearspeed

IT Interview

Manjit Rana: Clearspeed’s metal detector approach to claims fraud

2025-11-27T08:00:00+00:00By

’We can identify who’s safe and who needs frisking to confirm they’re not a risk. The metal detector doesn’t put a barrier down that stops you flying when it beeps red – it just points out the need for a secondary check,’ explains executive vice president

GettyImages-865156792

News Analysis

The Big Question: What will industry innovation for UKGI look like in 2026?

2025-11-26T08:00:00+00:00By

During 2025, artificial intelligence has quickly reshaped roles, processes and risk exposures – but what innovations and new technologies are UK general insurance participants expecting to land next year and what impact could they have on market practices?

3317-0909

News Analysis

Broker CEO Forum: Mainstream carriers exploring fringe product propositions are ‘threat to MGA model’

2025-11-25T08:00:00+00:00By

With the dynamics of insurer and MGA relationships coming under the microscope at broker event, panellists additionally emphasise that ‘MGAs only exist on third party capital’, so ‘cannot afford to run business with brokers [that] aren’t delivering’

Ai generated content

Analysis

In Focus: How should the industry adapt to AI written insured submissions to prevent accidental application ‘fraud’?

2025-11-24T08:00:00+00:00By

During the latest Insurance Times TechTalk Live event, the discussion raised the issue of increasing use of AI by customers to write policy inception or claims submission materials, leading to non-deliberate misrepresentation caused by AI-generated inaccuracies. How should the industry face this emerging threat while safeguarding the customer experience?

nick harris

News

New Gallagher structure to set broker up for ‘next 10 years of growth’

2025-11-21T08:00:00+00:00By

’We’re doing this from a position of growth, a position of strength,’ says chief executive of UK and Ireland retail broking

Screenshot 2025-11-19 124840

Analysis

Hackers using stolen insurance documents to tailor ransomware demands

2025-11-20T08:00:00+00:00By

Cyber criminals are using stolen insurance documents to extort the maximum ransom from their victims, with one such group declaring, ‘we are very well informed and precise in our operations, so we know that Wootton have cyber insurance that reaches £500k’

talent panel

Analysis

Broker CEO Forum: Industry must make talent development ‘strategic and intentional’

2025-11-19T10:00:00+00:00By

’Having better, more well rounded individuals that understand all facets of the market is a real investment in the industry of the future,’ says insurer’s head of retail

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News Analysis

Insurers face growing exposure as surge in workplace stress escalates

2025-11-18T08:00:00+00:00By

‘The biggest overarching driver we see is awareness – we’re all far more aware of mental health and its impact on business,’ says broker

cracked gadget

News Analysis

Can gadget growth help attract the next generation of insureds?

2025-11-17T08:00:00+00:00By Tim Evershed

Growing rates of gadget insurance uptake among younger customers presents an opportunity for the insurance sector to demonstrate its value to a new cohort

pet damage

Analysis

Was scratching out required pet damage insurance from Renters’ Rights Act a missed opportunity?

2025-11-14T07:00:00+00:00By

With the Renters’ Rights Act coming into force last month, the decision to drop the clause that allowed landlords to require tenants hold pet damage insurance has come under fire, with a managing director branding it a ‘retrograde step for landlords and tenants alike’

AI

News Analysis

Sector should not aim to implement AI as a ‘be-all and end-all’ solution

2025-11-13T09:00:00+00:00By

’The AI can recommend a course of action, but the handler has to take the final decision,’ says chief executive

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