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Almost two years on – has Consumer Duty improved customer outcomes?
Opinion: The feedback disconnect – why managers are scared to talk to gen Z
Insurance Times confirms 2026’s five star insurers for commercial and personal lines
Eight companies commit to Destination Insurance Charter to become inaugural signatories
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Story of the Day
IT Interview
EY’s Jonathan Zhao: What Britain’s insurers can learn from Asian markets
Jonathan Zhao, global insurance leader and Hong Kong financial services managing partner at EY Advisory tells Insurance Times why Asia Pacific is leaving Europe behind on insurance innovation, why boardrooms are immobilised by AI and why UK insurers must stop looking inward.
News Analysis
Is countering rising flood risk an ‘impossible task’ for UK insurers?
‘If you’re in an area of low risk, there is a limit to how much you’re going to cross-subsidise for someone who is in a high risk area – that is a circle that’s hard to square,’ says partner
News Analysis
No end in sight for commercial lines soft market as 10.8% GWP drop marks fifth quarter of falls
The latest instalment of the Insurance Times Commercial Lines Premium Index – released in association with Open GI – reveals that the last quarter of 2025 saw a 10.8% drop in commercial lines GWP, evaporating hopes of a market turnaround and marking five successive quarters falls
News Analysis
In Focus: What’s going on with Blueprint Two after ‘quietly shelved’ report?
’It’s no longer a big bang change programme,’ says president
News Analysis
Richard Turnbull: Collegiate marking 40 years of quiet success
As the professional indemnity MGA celebrates its 40th anniversary, managing director Richard Turnbull reflects on mutual origins, growth and why underwriting discipline still trumps chasing premium.
IT Interview
Greg Laker: QuestGates’ new chief executive on restructuring to spotlight full market ‘potential’
In his first interview since his promotion, the loss adjusting boss outlines his priorities to build out specialism and ’technical specialty services’ as the firm’s central growth lever in an increasingly cost-conscious market
News Analysis
The Big Question: Insurer megamergers are adding up – what M&A opportunities are still on the table for UKGI’s largest carriers?
A surge of deals has triggered a new consolidation cycle that is redefining scale, competition and capability across the UK general insurance market. But questions remain around integration risk, broker dynamics and whether bigger will truly mean better.
News
Destination Insurance: Reticence to upskill staff is an attitude challenge for firms
Upskilling and continuous development is not something that should benefit the entire industry collaboratively rather than competed over, say roundtable attendees
News Analysis
An arms race is brewing in claims handling
Insurance Times’ AI Claims Report 2025/26, released in partnership with RDT, highlights the issues firms are having in their claims management processes, the technological steps they are taking to solve them and the degree of success the early adopters are seeing
News Analysis
Freight forwarders hit by double blow as client insolvencies bite and cargo theft rises
‘The global economic landscape is unlikely to stabilise any time soon, so freight forwarders must be prepared for their customers to default,’ says managing director
Analysis
In Focus: Does UKGI need a cyber public-private partnership?
In its 2026 manifesto, Biba proposed a UK cyber backstop to meet the risk of increasingly severe attacks and low cyber insurance penetration. But is this partnership feasible and could it effectively mitigate extreme systemic cyber risk?
News Analysis
Almost two years on – has Consumer Duty improved customer outcomes?
Data from Insurance DataLab suggests that the FCA’s landmark regulation has not led to a measurable reduction in escalated disputes
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registered in England & Wales with number 01676637
at The Echo Building, 18 Albert Road, Bournemouth,
England, BH1 1BZ - a Gannett company
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