Story of the Day
News Analysis
Claims handling the number one target for human led AI integration
Insurance industry professionals identified claims handling as the area ripest for automation, with many viewing human-AI partnerships as the key to blending efficiency and accuracy
IT Interview
Jo Sykes: Markel UK devises five pillar plan to become ‘more relevant’ for brokers
Among the insurer’s key focuses for the next five years is developing further schemes propositions, building out its eTrading strategy and improving its regional distribution network
News Analysis
Softening market sees commercial premiums drop in all but one UK region
‘For brokers, a softening market entails an increased focus on rebroking to secure the best terms and a close examination of policy wordings to advise if cheaper [cover] fits the needs of clients,’ says director
News Analysis
The Big Question: What were the most unexpected takeaways from the Biba Conference 2025?
Following another energetic and well attended Biba Conference in Manchester this May, industry leaders reflect on the most surprising moments from across the two-day conference
News Analysis
In Focus: How important is it for insurance to move beyond indemnity and into risk mitigation?
Although indemnifying policyholders following an insured event is the principal premise of insurance, insurers, brokers and MGAs alike are taking greater interest in risk mitigation and prevention strategies to help nip claims in the bud - but how prevalent is this trend and in what lines of business is it ...
News Analysis
BMS Group eyes UK retail growth following DR&P acquisition
‘The two businesses working alongside one another will create opportunities to enhance client outcomes, grow together and provide a remarkable environment for our people,’ says chief executive
News Analysis
In Focus: Concussion in sport – The legal test cases that could reshape liability risk
Three landmark test cases are shining a spotlight on sports related concussion – these could have far-reaching implications for liability insurers, governing bodies and the future handling of brain injury claims
News Analysis
Latest GI complaints data shows improvements – but redress and resolution delays increase
Motor and transport insurance remains the most complained about business line in UKGI, according to the FCA, with complex claims and repair delays fuelling frustrations
News Analysis
Brokers reveal 2025’s best and worst commercial lines insurers
Markel UK has topped brokers’ commercial lines ranking for the second year running and a third time in five years, according to exclusive research from Insurance Times
IT Interview
Biba 2025: Tokio Marine HCC strives to secure three facilities with brokers in 2025
The insurer’s international head of distribution believes the business needs ‘to whisper a little bit louder’ than it has done in the past to attract greater brand recognition and better promote broker partnership opportunities
News Analysis
Mansion impossible: Temporary HNW housing shortage tests industry agility
‘London boroughs, for example, are facing an emergency situation with soaring costs for temporary accommodation,’ says private clients account executive
News
Biba 2025: SSP Broker boss vows to ‘do better’ after last place eTrading score
‘It fuels my motivation to try and do better – great start, heck of a lot more to do,’ says software house managing director
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