As broker satisfaction scores fall, MGAs face growing pressure to retain business in a more competitive market
Insurance Times analyses exclusive data from broker schemes software provider SchemeServe to discover how major insurance schemes have performed for brokers over the past six months
The new capability aims to ‘give brokers greater visibility and a more proactive, efficient service’, says head of commercial motor
After several years of regulatory scrutiny and a strategic pivot, Wallace explains why Close Brothers Premium Finance is moving from simplification to growth
’We have redefined our culture as a business. It used to be suits and trainers, we now call it suits, trainers and cool tools,’ says group managing director
Having established Countrywide Hearing 14 years ago, the managing director reflects on the ‘clear gap in the market’ that left customers ‘not getting any support from their insurance company’
Market intelligence firm Insurance DataLab confirms which businesses in the UK, Gibraltar and Lloyd’s marketplaces have outperformed in terms of underwriting, showcasing a variety of paths to profitability among the insurer cohort
Insurance Times’ latest webinar with Zurich explored how insurers can use technology to deliver faster, more efficient trading without sacrificing underwriting judgement, broker relationships or the human element of claims
Claims performance underpins profitability levels across both personal and commercial lines, with insurers looking to strike the right balance between loss and expense ratios to come out on top
Scale is a trump card that often sees insurers succeed in the annual Top 50 Insurers ranking, however financial figures analysed by Insurance DataLab reveal that there is more to the underwriting performance story than meets the eye
’We’re trying to create a cycle of re-seeding talent and experience through our programmes,’ says broker propositions lead
’Our known known is that we are going to have a load of people retiring and we haven’t been recruiting coming through,’ says executive director