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The bottleneck limiting growth for personal lines insurers – Applied Systems
Why staying up to date with engineering inspections matters more than ever – Allianz
Social mobility and belonging vital as class-based barriers persist – Zurich UK
Rethinking what an apprentice looks like in today’s insurance industry – Movo Partnership
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Story of the Day
News
Fabricated claims have ‘overtaken’ ghost broking as sector's biggest fraud threat
‘We identified an increase in first party misrepresentation – people playing around with their risk criteria application stage to try and reduce the premiums – which is an indicator that perhaps the cost of living crisis is now hitting,’ says head of counter fraud
News Analysis
Meltem Yazar: Claims Champion on how ‘every claims process can be improved’
Insurance Times’ Claims Champion of the Year explains why empathy, curiosity and questioning established processes are key to delivering fair customer outcomes
News
London’s subsidence timebomb – check your postcode here
New figures from property data intelligence firm Chimnie, published exclusively by Insurance Times, reveal that the overwhelming majority of London properties will be at risk of subsidence-related damage by the year 2080
News
Review: Genasys’ Insurance Simulator 2026 could be the sector’s career shop window
The insurance sector’s answer to the job-sim gaming trend is here, with the game free to play
News
Industry has ‘obligation’ to retrain individuals who lose jobs to AI
’I don’t think the industry is as far advanced around retraining as it should be,’ says chief executive
IT Interview
Jimmy Williams: How Urban Jungle is fending off fraud for renters’ financial inclusion
‘If we can tell the difference between a genuine customer who just happens to live in a lower income postcode and a fraudster, we can underwrite that better,’ says chief executive
IT Interview
Simon Waine: Homing in on ‘advice led broking’ and ‘client obsessed’ talent in Gallagher’s corporate division
Focusing on talent, rather than geography, is central to the broker’s service strategy moving forward, with recruitment volumes on the up for staff that have a ‘level of gravitas’, says corporate division managing director
News
Alex Hardy: Existing MGA partnerships driving portfolio growth
‘We’ve still got growth ambitions, but when you’re setting out in the early days, you’re really doing one thing – now we’ve got the exciting challenge of trying to pat our head and rub our tummy at the same time,’ says director
IT Interview
Mark Thomas: The chief executive building a new model for SME insurance growth
Compare My Insurance chief executive Mark Thomas has built the broker around a digital-first model, targeting the underserved SME market while investing in technology, talent and data to support rapid expansion.
News Analysis
In Focus: MGAs solidify status as hotspot for underwriter talent
’In larger insurer environments, some underwriters may feel more removed from individual risks,’ says managing director
News Analysis
Residential property owners brokers win big amid strong scheme performances
The latest Insurance Times Schemes Index – an in-depth analysis of exclusive data from broker schemes software provider SchemeServe – reveals that two major schemes performed exceptionally well in what has been a strong six months for brokers
Analysis
Informal communication ‘scope creep’ exposes CPS sector to ‘slowly changing claims environment’
‘Clients who are using these sorts of informal channels can create contractually and legally binding agreements and, if they then default on those agreements, or if they don’t deliver what the customer thought was being promised, then there’s a risk of being exposed to a claim,’ says partner
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England, BH1 1BZ - a USA Today company
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