Story of the Day

Claims performance comes into sharper focus as brokers seek placement certainty

2026-04-29T07:00:00+01:00By Matt Scott

A new survey from Insurance DataLab sheds light on how claims experience is shaping broker behaviour – and why it is becoming a critical tool in navigating an increasingly complex placement landscape

Analysis

The Big Question: What is it ‘Time: To’ prioritise and achieve at the Biba Conference 2026?

2026-04-28T07:00:00+01:00By Harriet Scott

Insurance Times asked industry figures what they were most looking forward to for this year’s Biba’s conference

News

Insurance firms must utilise AI and not make Microsoft Office mistakes

2026-04-27T07:00:00+01:00By James Cowen

’We don’t want the insurance industry to fall back into the trap when Microsoft Office was rolled out – it’s present everywhere, everyone is using it, but it is totally underutilised,’ says chief executive

News Analysis

In Focus: Is claims experience beginning to overtake price as the deciding factor for customers?

2026-04-24T07:00:00+01:00By Yiannis Kotoulas

Customers are increasingly beginning to pay attention to the claims performance of different insurers, but has this metric superseded price? Sector experts discuss the direction of travel.

News Analysis

In Focus: Are stronger rules on data sharing needed for insurers to deal with driverless car claims?

2026-04-23T09:05:00+01:00By James Cowen

’As car manufacturers own and control the systems in their vehicles, there is no guarantee they will voluntarily hand over information to AV insurers seeking to explore recovery options,’ says legal advisor

News Analysis

The underinsurance divide that’s splitting the country

2026-04-22T07:00:00+01:00By George McDade

House prices are determined more by the ground they sit on than the bricks and mortar they’re built with and – with buildings insurance cover limits often tied to property valuations – a striking underinsurance divide has developed across the country

News Analysis

Could travel disruption arising from the Middle East conflict trigger a rise in opportunistic fraud?

2026-04-21T07:00:00+01:00By Harriet Scott

With flight disruption escalating after Middle East airspace closures, an intelligence consultant warns that this marks an imminent ’threat of fraudulent claims against travel policies’

News Analysis

How insurance is helping prevent own goals at 2026’s World Cup

2026-04-20T07:00:00+01:00By Tim Evershed

Travel insurance small print needs to meet high healthcare costs in North America, while longer opening hours for UK pubs means a re-evaluation of employers’ and public liability products is necessary

IT Interview

Geoff Carter: Sabre’s husky sled strategy maintains profitability across market cycles

2026-04-17T07:00:00+01:00By Yiannis Kotoulas

’People always ask us if there’s a secret recipe but there really isn’t. It’s a mindset and a culture and it’s about not breaking that,’ says chief executive

News Analysis

Smart home cyber ‘evolution’ raises concerns for new property market risks

2026-04-16T07:00:00+01:00By Harriet Scott

With insurers observing an ‘increase in the number of break-ins’ without alarm systems being triggered, a law firm partner suspects that this could reveal an emerging cyber risk in the high net worth property market

News Analysis

Motor brokers turn tide on customer losses to insurers

2026-04-15T07:00:00+01:00By George McDade

In 2024, motor insurance brokers lost some 266,000 net policies to insurers, but in 2025 – with market forces dampening switching rates and putting the onus onto customer retention – they wrestled back the momentum

News

Talent shortages in loss adjusting make succession planning ‘difficult’

2026-04-14T07:00:00+01:00By James Cowen

’There is a gap within loss adjusting, particularly as you get towards the more major and complex loss areas or departments in any business,’ says HR director

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