Story of the Day

race competive advantage

News Analysis

Claims performance emerges as a key battleground for broker loyalty

2026-09-24T07:00:00+01:00By

New claims data from Insurance DataLab shows that brokers are increasingly souring on insurers that provide them with poor claims outcomes

Sonia Habib

IT Interview

Sonia Habib: Kovrilo launch followed a decade of refusing to accept ‘a limit in the sky’

2026-09-23T07:00:00+01:00By

Almost nine months into launching a new MGA, the commercial director reflects on the opportunities that ‘come from being hungry, determined and not necessarily taking no for an answer’

Martin Henley

News Analysis

Insurer operational capacity is limiting quoting, but AI offers an ‘infinite’ ability to scale

2026-09-22T07:00:00+01:00By and

Insurers are turning to AI to take on repeatable operational work and free up capacity to write more business, with industry leaders saying the technology could finally deliver the efficiency gains promised by previous technology waves

chat bot fraud

News Analysis

Fraud Charter: AI-generated ‘swamp of activity’ threatens to overwhelm insurer fraud and complaints teams

2026-09-21T07:00:00+01:00By

‘The dereliction is having a queue of complaints which aren’t being dealt with because there is a mountain of AI slop that you just can’t physically work through,’ says law firm partner

3357-0574

News

Insurance Times Tech and Innovation Awards 2026 in pictures

2026-09-18T11:46:00+01:00By

The photos are in for last night’s Insurance Times Tech and Innovation Awards 2026 – can you spot yourself?

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Features

Insurance’s knowledge gap: ‘We lose personalities, we lose judgement’

2026-09-17T07:00:00+01:00By

’What we almost never talk about is how we stop people falling out of [insurance],’ says associate

Anne Bardsley

Features

Anne Bardsley: From Saturday filing clerk to south west growth leader

2026-09-16T07:00:00+01:00By

After a spell on the client side and a search for what she describes as a ‘unicorn’, Bardsley has returned to the UK broking market with a mission

Scott Egan

IT Interview

Scott Egan: SiriusPoint ready to redeploy capital as market softens

2026-09-15T07:00:00+01:00By David Benyon

Chief executive says four years of turnaround work have put SiriusPoint on stronger footing with cedants and ratings agencies

Shawn Ram

News

Coalition set to expand UK cyber cover as ‘enhanced’ regulatory and litigation risks emerge

2026-09-14T07:00:00+01:00By

‘With this new requirement to disclose and be transparent around AI, there’s enhanced risks and so we want to help brokers and clients address that risk through this regulatory coverage,’ says chief revenue officer

Caroline-Wagstaff headshot

News

Wagstaff: London ‘getting its mojo back’ in reinsurance

2026-09-11T07:27:00+01:00By David Benyon

’The drum to be banged is that London’s getting its mojo back for the reinsurance market,’ says chief executive

market-developments allianz

News Analysis

Soft market, hard lessons? The hidden risks behind broader cover

2026-09-10T07:00:00+01:00By

Falling premiums and more generous policy terms are benefiting buyers, but experts warn that today’s competitive market could create challenges when claims arise and conditions tighten

DMOGISep

News Analysis

Only specialist lines see growth as commercial sector suffers seventh quarter of GWP falls

2026-09-09T06:00:00+01:00By

This quarter’s instalment of the Insurance Times Commercial Premium Index – released in partnership with Open GI – takes a deep dive into packages and specialist lines to see where GWP growth is being achieved in contrast to market conditions

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