Story of the Day

Trine Davies

IT Interview

Trine Davies: Countrywide Hearing on ‘holding the hand’ of vulnerable customers

2026-10-15T07:00:00+01:00By

Having established Countrywide Hearing 14 years ago, the managing director reflects on the ‘clear gap in the market’ that left customers ‘not getting any support from their insurance company’

gold award, trophy

News Analysis

Top 50 Insurers 2026: Berkshire Hathaway International tops IDL’s 2026 underwriting gold awards

2026-10-14T07:00:00+01:00By

Market intelligence firm Insurance DataLab confirms which businesses in the UK, Gibraltar and Lloyd’s marketplaces have outperformed in terms of underwriting, showcasing a variety of paths to profitability among the insurer cohort

webinar zurich

News Analysis

‘It’s not about robots’ – Zurich says technology should remove friction, not judgement

2026-10-13T07:00:00+01:00By

Insurance Times’ latest webinar with Zurich explored how insurers can use technology to deliver faster, more efficient trading without sacrificing underwriting judgement, broker relationships or the human element of claims

motor, profit

News Analysis

Top 50 Insurers 2026: Commercial lines retain underwriting edge as motor returns to profit

2026-10-12T07:00:00+01:00By

Claims performance underpins profitability levels across both personal and commercial lines, with insurers looking to strike the right balance between loss and expense ratios to come out on top

Big and small, piggy banks

News Analysis

Top 50 Insurers 2026: What size really says about underwriting performance

2026-10-09T07:00:00+01:00By

Scale is a trump card that often sees insurers succeed in the annual Top 50 Insurers ranking, however financial figures analysed by Insurance DataLab reveal that there is more to the underwriting performance story than meets the eye

Chloe Alan Boswell

Analysis

Aviva looks to ‘re-seed’ talent across its UK broker programmes

2026-10-08T07:00:00+01:00By

’We’re trying to create a cycle of re-seeding talent and experience through our programmes,’ says broker propositions lead

talent shortage, empty desk

News

Industry ‘going to be in trouble’ if it does not sort out succession planning

2026-10-07T06:00:00+01:00By

’Our known known is that we are going to have a load of people retiring and we haven’t been recruiting coming through,’ says executive director

Russell White

IT Interview

Russell White: Peach set to become main driver of premium across NPA Insurance

2026-10-06T06:00:00+01:00By

’Peach will become more than 50% of the insurance company premium across all of NPA Insurance,’ says chief executive

AI

News Analysis

TechTalk: When AI becomes the front door to insurance, who decides what's inside?

2026-10-05T07:00:00+01:00By

As AI platforms become a new route into insurance, the industry faces a critical question – when a chatbot recommends a policy, can customers tell where information ends, advice begins and commercial influence starts?

cyber attack 2

News Analysis

In Focus: Are brokers struggling to sell cyber insurance in the soft market?

2026-10-02T07:00:00+01:00By

’There remains an opportunity to build greater understanding among clients of the value cyber cover can provide,’ says partner

John Tomw

IT Interview

John Toms: Claims, customers and his next chapter at Marsh

2026-10-01T07:00:00+01:00By

After more than three decades in the claims world, Marsh VP and senior claims consultant John Toms has handled everything from major fires and business interruption losses to theft and subsidence. But, for him, the job still comes down to being there when a client needs help

AI boat

News Analysis

TechTalk: Vibe-coding could leave insurers ‘crashing on the rocks’

2026-09-30T07:00:00+01:00By

The ’biggest misconception’ about vibe-coding in the market is that ‘AI-generated code reduces the need for governance’, says head of emerging technology risk

More Story of the Day