Story of the Day
News Analysis
Brokers reveal 2025’s best and worst insurer eTrading platforms
Aviva has secured a seventh consecutive five star award for eTrading service in Insurance Times’ latest research, trumping other extranet platforms such as Zurich Online, RSA Online and QBE FastFlow – but what else is the survey data saying?
News Analysis
Is the industry’s handling of claims inflation damaging its reputation?
‘If the industry does not adapt, we risk widening the gap between pricing assumptions and actual claims costs, which can erode trust with policyholders and limit commercial growth,’ says head of carrier and market relationships
News Analysis
Pet and travel insurance complaints rise amid regulatory scrutiny
In particular, claims journeys appear to be causing customer dissatisfaction, says market intelligence firm
News Analysis
Brokers are ‘logical latecomers’ to AI use as ‘old guard’ believe in certain way of doing tasks
Multiple experts spoke at Insurance Times’ TechTalk Live roundtable, which focused on affirmative cover for artificial intelligence and the myriad impact this technology is having on policies and practices
IT Interview
Benjamin Verlingue: Fourth generation leader emphasises ‘entrepreneurial spirit’ underpinning UK and European operations
Chairman and chief executive plans to ‘respect the legacy’ of familial past leaders while steering the broker’s strategy to double business size over the next three years
News Analysis
Market responds to FCA clamp down on 'poor' practice in claims
’Transparency in claims handling is paramount, fostering trust and demonstrating a genuine commitment to customer well-being,’ says head
News
Brokers push for greater delegated authority as demand for bespoke and hybrid eTrading grows
’There isn’t any nuance for the wealth of experience and advice that the broker can bring in,’ says managing director
IT Interview
Richard Hartley: Digitising risk with agentic AI can expand the insurance industry
Chief executive outlines how he hopes artificial intelligence will unlock a larger, more resilient commercial insurance industry that is capable of addressing uninsured global economic losses
IT Interview
Noel Sequeira and Tom Chamberlain: How data democracy is reshaping the insurance industry for the better
AI is reshaping insurance workflows across a wide range of roles, and many firms like insurtech Hyperexponential are betting heavily that customers will embrace the change
News Analysis
Tesla leads the slide as EV resale values drop
Petrol, diesel and electric vehicles have all lost value over the last 12 months, while hybrid vehicles have bucked this trend and stayed steady, according to a new report from Insurance Times and Percayso Inform
News Analysis
From Uber to robotaxi: Rising premiums and the driverless dawn steer taxi cover trends
‘The liability question, is key. I’m not sure the risks of autonomous taxis are fully understood by the industry at this point, or that enough real-world mileage has been undertaken to yet form a complete view,’ says head of motor
News Analysis
Cracking foundations: How 2025’s summer drought is sinking UK homes
Hotter, drier summers are leading to an increased risk of subsidence damage to UK properties and – with population centres in south east England most at risk – insurers will be wary of climate driven dangers
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registered in England & Wales with number 01676637
at The Echo Building, 18 Albert Road, Bournemouth,
England, BH1 1BZ - a Gannett company
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