Briefing

flights cancelled

News Analysis

Briefing: What UK flight chaos means for insurers – and is parametric insurance key?

2026-09-10T08:10:00+01:00By

Insurers could be facing a busy period, with the Civil Aviation Authority highlighting that while airlines have responsibilities to look after passengers, ‘extraordinary circumstances’ mean ’they are unlikely to be entitled to compensation for delays or cancellations that were directly caused’ by an air traffic control issue

Toby Clegg

News Analysis

Briefing: How to lose friends and alienate Rolex wearers

2026-09-09T08:00:00+01:00By

Clegg Gifford chief executive Toby Clegg questions whether a future advantage in underwriting may lie in more accurately pricing the risks originating from moral hazard and insured behaviour

Ajay Mistry - Gambit Partners (2)

News Analysis

Briefing: Dive In is ending – DEI cannot end with it

2026-09-03T09:00:00+01:00By

Ican co-founder Ajay Mistry looks back at the successes of DEI-focused insurance event Dive In – and says that what comes next will be vital

green light

News Analysis

Briefing: Are large retailers aiming to disrupt the UK insurance market?

2026-09-02T08:00:00+01:00By

News editor James Cowen discusses whether the rise in retailers entering the personal lines insurance market is a threat to traditional distribution channels

Sharon Brown, Peia

News Analysis

Briefing: What is contextualised care and what does it mean for pet insurance?

2026-08-27T08:00:00+01:00By

Sharon Brown, founder and chief executive at the Pet and Equine Insurance Association (Peia), explains why the relationship between care provision and insurance must be thought about carefully

Lucy Luckett

News Analysis

Briefing: Fewer FOS complaints begins with better claims decisions

2026-08-26T08:00:00+01:00By

The Financial Ombudsman Service has an important role to play in dispute resolution, but the ultimate aim of the insurance sector should be to clearly communicate with customers and stop complaints reaching that stage

Mike Dalby index

News Analysis

Briefing: Insurance sector offers trust and opportunity as students face results day

2026-08-20T08:00:00+01:00By

Mike Dalby, chief executive at Howden’s consumer division, suggests that those receiving their results should look to insurance as a fulfilling career

James York

News Analysis

Briefing: Robotic repairs and drone delivery – the future of insurance is hardware

2026-08-19T08:00:00+01:00By

From humanoid surveyors to autonomous repair fleets, James York says emerging robotics technology could transform how insurers manage, mitigate and respond to risk

Toby Clegg

News Analysis

Briefing: Spreadsheet Eeyores versus Tigger-ish storytellers

2026-08-13T08:00:00+01:00By

Insurance has been both beset and modernised by the rise of the spreadsheet, but Toby Clegg argues that the quantitative purists have lost sight of qualitative truths in their pursuit of uncompromising accuracy

Lee Anderson, SRG

News Analysis

Briefing: AI will not replace specialist brokers – but it will define the exceptional ones

2026-08-12T09:00:00+01:00By

Lee Anderson, group deputy chief executive at SRG, pinpoints the real differentiator of artificial intelligence use for brokers

matt-scott-profile

News Analysis

Briefing: Getting decisions right starts with trusted data

2026-08-06T08:00:00+01:00By

Major decisions are being delayed, revisited and second-guessed not because of a lack of data, but a lack of confidence in it. Insurance DataLab’s Matt Scott argues that trusted, independent insight is now becoming absolutely critical to decision-making

Sharon Brown, Peia

News Analysis

Briefing: How pet insurance can support better access to care

2026-08-05T06:00:00+01:00By

Sharon Brown, founder and chief executive at the Pet and Equine Insurance Association (Peia), explains why insurance input is so vital to understanding and improving timely access to care for our animal companions

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