There is a cost to providing customers with access to capital – so what’s all the fuss about?
Insurance businesses must make a dual investment for future success – in decision-making artificial intelligence and staff training to empower employees to tap into such tools
During softer market conditions, service becomes an even more important differentiator – but still too many firms are failing to focus on service as an important commercial USP
Insurer counter fraud expert calls out commercial brokers on lack of engagement in dealing with insurance fraud, emphasising that regulatory action may be the best way of inspiring greater anti-fraud collaboration
If growth comes with its own deregulatory risks, the issue of how much the government is willing to accept becomes paramount
With record-level premiums and a rising number of complaints, pet insurance is facing some serious questions over Fair Value and customer outcomes
Visibility can be a huge catalyst for change – something that could help springboard UKGI’s inclusion efforts to the next level
The City of London Police’s Insurance Fraud Enforcement Department head, Nik Jethwa, explains how the unit is striving to make ghost broking an unprofitable business model
The personal lines market is hotting up, with big players looking at acquisitions in this area
A focus on the practical upside of AI technology from UK insurance firms seems to indicate that the level of maturity around the technology has increased
Data collection must be driven by a purpose, to solve a set problem – otherwise, unintended consequences could cause issues for insurers
Brokers and insurers must take note of the times and keep clients informed about the dangers of not being fully covered