‘Wildfires are no longer a seasonal threat. They are a persistent and growing risk to life, property and the environment,’ says membership association chair
Customer trust and insurers’ financial performance has nosedived in recent years when it comes to the motor insurance market – both pricing and claims processes must be stripped back in order to drive improvements
’We’re now seeing the early signs of a cyber telematics model emerge, where insurance premiums reflect an organisation live security posture,’ says Google Cloud’s UK head of insurance, legal and financial services
Although insurers remain wary of subsidence claim surges over the British summertime, certain types of subsidence claims could pose a reputational risk depending on their cause
There are undoubtedly reputational impacts surrounding more closely considering sustainability and underwriting, however there is also a strong business case for tying underwriting practices to ESG actions
’It’s a very, very good thing for it to be explicit in the [policy] wording,’ says executive director
There is a cost to providing customers with access to capital – so what’s all the fuss about?
Insurance businesses must make a dual investment for future success – in decision-making artificial intelligence and staff training to empower employees to tap into such tools
During softer market conditions, service becomes an even more important differentiator – but still too many firms are failing to focus on service as an important commercial USP
Insurer counter fraud expert calls out commercial brokers on lack of engagement in dealing with insurance fraud, emphasising that regulatory action may be the best way of inspiring greater anti-fraud collaboration
If growth comes with its own deregulatory risks, the issue of how much the government is willing to accept becomes paramount
With record-level premiums and a rising number of complaints, pet insurance is facing some serious questions over Fair Value and customer outcomes