Admiral partners with repair firm to begin accident centre rollout

Admiral has launched a new Manchester-based automobile repair centre in partnership with accident repair firm The Vella Group.

The co-branded Manchester centre is the first of a national rollout of repair facilities that will be exclusively available to Admiral customers and has been designed to support a “high-volume area to get drivers back on the road with ease”.

Furthermore, the firm said the site will act as a “testbed for innovation, trialling new technologies and processes to enhance the customer experience across Admiral’s wider repair network”.

The new technologies include “future-ready” provisions for electric vehicles (EVs), including charging facilities, specialist tools and expert technicians.

Admiral also said the centre had been created with the additional intention of reducing the environmental impact of motor claims, with The Vella Group committing to the science-based targets initiative of industry-wide decarbonisation.

Repair capabilities

Scott McCammon, head of motor repair at Admiral, said: “We’re excited to announce the launch of a new co-branded repair centre in partnership with The Vella Group. We’re incredibly proud of the service and the capabilities provided by our trusted repair partners and this collaboration allows us to deliver a seamless vehicle repair experience.

“Our customers will benefit from the combined strengths of both organisations at every stage of their repair journey, reinforcing our ongoing commitment to innovation and delivering the best customer experience.

“The repair centre enhances our ability to deliver expert repairs, including for EVs, and reinforces Admiral’s position as a leading EV insurer. We’re continually investing in a repair network that supports our growing customer base and helps drive us towards a more sustainable future.”

Marc Holding, managing director at The Vella Group, added: “Launching this co-branded repair centre with Admiral is a major step forward in our shared mission to provide the best possible experience for our customers.

”We’re focused on maximising efficiency and ensuring a seamless process, especially as we respond to the growing demand for electric vehicle expertise.”