Insurers today face rising customer expectations, operational inefficiencies, and mounting pressure to deliver faster, more accurate outcomes. AI is no longer just a buzzword—it’s a game-changer.

The Insurance Times AI Claims Survey Report in association with RDT reveals how over 250 claims professionals across the UK insurance sector are navigating this transformation. From adoption trends to implementation challenges, this report offers exclusive insights into:

• The current state of AI in claims
• Key barriers and opportunities
• What the future of claims handling looks like

Based on Q3 2025 survey data, this is your essential guide to understanding how AI is reshaping the claims journey.