Zurich Analysis
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News AnalysisTomorrow’s insurance leaders will come from overlooked places
‘To look for new talent, we need to explore avenues we’ve never explored and that includes both ends of the socioeconomic spectrum,’ says chief executive
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News AnalysisIn Focus: Why so many say ‘I fell into’ insurance – and why that’s changing
‘We’re a global leader. We contribute 2% to the UK’s GDP. We employ 60,000 people and nobody’s bothered to tell anybody that this thing exists,’ says chief executive officer
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News AnalysisIn Focus: How should middle manager development into c-suite be prioritised and delivered?
With the industry’s war for talent often focused on attracting young, new talent into the marketplace, has specific training to fulfil c-suite succession vacuums by promoting middle managers fallen by the wayside? Industry professionals share their views…
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News AnalysisExtranets v software houses: Where are brokers handling their eTrading?
Insurance Times dives into the wealth of data within its Five Star Rating Report: eTrading 2025, to determine whether brokers are using insurer extranets or software house platforms for their eTrading needs
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News AnalysisBrokers reveal 2025’s best and worst insurer eTrading platforms
Aviva has secured a seventh consecutive five star award for eTrading service in Insurance Times’ latest research, trumping other extranet platforms such as Zurich Online, RSA Online and QBE FastFlow – but what else is the survey data saying?
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News AnalysisThe Big Question: What were the most unexpected takeaways from the Biba Conference 2025?
Following another energetic and well attended Biba Conference in Manchester this May, industry leaders reflect on the most surprising moments from across the two-day conference
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News AnalysisBrokers reveal 2025’s best and worst commercial lines insurers
Markel UK has topped brokers’ commercial lines ranking for the second year running and a third time in five years, according to exclusive research from Insurance Times
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News AnalysisLive chat rise and lost phone calls show digital tension in commercial lines
ETrading ‘probably works 90% of the time, but the angst of that 10% is disproportionate,’ says chief executive
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NewsThe off-pitch risk – Burglars, brokers and the beautiful game
’High profile people, be it footballers or others in the public eye, are becoming more of a target,’ says director of HNW private clients
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News AnalysisOpinion: Opportunistic fraud is thorn in sector’s side
Processes combating criminal insurance fraud are working well, according to industry experts, but opportunistic fraud is much more problematic due to its roots in genuine claims and policy applications
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News AnalysisIs the industry doing enough to attract care leavers?
’It is important for children in care to see individuals with similar backgrounds achieving successful careers in the financial services industry,’ says sales operations consultant
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News AnalysisThe Big Question: How can insurance firms stay competitive and differentiate themselves in a soft market?
As softening market rates proliferate, Insurance Times quizzes industry experts on how firms can stay ahead of the pack amid premium price dips
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News AnalysisInsurer gender pay gap reports flag senior staff imbalance and part-time job problem
Median gender pay gaps across the UK’s largest insurers are higher than the national average – but how are these firms seeking to improve pay parity?
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IT InterviewNikki Lidster: Zurich UK reinforces ‘people business’ philosophy with investment in underwriters
’This investment in our underwriting team is about ensuring that brokers feel supported,’ says head of SME and trading
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News AnalysisTechTalk: Insurers still grappling with legacy system challenges
If legacy technology is not updated coherently across the supply chain, this could ’create inconsistent customer experiences at different points in the customer journey’, says law firm chief executive
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News AnalysisThe Big Question December 2024: What trends do the UKGI market need to be cognisant of heading into 2025?
With the new year fast approaching, Insurance Times quizzes industry experts on what the insurance sector should watch out for in 2025
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News AnalysisInsurers going that little extranet to tackle rising underinsurance
With insurers agreeing on the persistent risk of underinsurance, they discuss the suprising benefits of eTrading in addressing the issue
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News AnalysisSME underinsurance is far from a small problem
SMEs and sole traders are a ‘significantly untapped market’, according to chief growth officer – however, the insurance sector must be more proactive when it comes to accident and health covers
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News AnalysisTechTalk: Uptick in chief artificial intelligence officers joining insurance c-suites
AI ’doesn’t fit squarely in technology [roles] because data is involved’, therefore more firms have begun hiring chief artificial intelligence officers, says chief executive
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News AnalysisIn Focus: How can firms prevent their software from becoming legacy technology?
We asked: With rapid technological evolution, how can firms prevent their software platforms from becoming legacy tech in the medium-term while keeping pace with advancements?
