Zurich Analysis
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News Analysis
Briefing: Addressing the insurance technology skills gap bottleneck after Girls in Tech bids farewell
’While the recent closures are a shame, it might also provide our industry and other sectors the opportunity to rethink how we work together to bring women together,’ says chief evangelist
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News Analysis
Zurich UK promises brokers direct interaction with underwriters rather than ‘a robot’
Head of SME trading says insurer’s ’SME underwriters are empowered to make underwriting decisions in the moment’
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IT Interview
Conny Kalcher: Transforming the insurance customer experience block by block
’What we are doing is moving a whole super tanker that’s used to working one way to work in a different way,’ says group chief customer officer
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IT Interview
Georgina Davis: Zurich helping brokers avoid ‘computer says no’ problem when trading
’We have, 100%, all real people behind our online platforms,’ says head of broker proposition and distribution
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News Analysis
Consolidation leads to capacity squeeze in HNW market
M&A of high net worth focused businesses has created ‘one of the hardest markets’ for placing these specialist risks, says broker managing director
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News Analysis
Revealed: Which firms won at the Claims Excellence Awards 2024?
There were some lucky double winners on the night, while other firms picked up their first Insurance Times Claims Excellence Award – was it you?
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IT Interview
Tim Bailey: ‘Attracting and retaining talent’ vital to Zurich’s success
Since taking the helm, nurturing a pipeline of diverse talent has been one of the main priorities for Zurich’s chief executive
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News Analysis
Manifesto 2024: Biba calls for amendments to UK government Apprenticeship Levy
‘Some of these funding that is designed to be used for training that our country needs is not being used and widening the levy rules would help make that happen,’ says public affairs officer
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News Analysis
Achieving comprehensive approach to D&I across industry like ‘spinning plates’
’This is the culture at Zurich – creating a level playing field for all,’ says talent acquisition manager
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News Analysis
Could TikTok be the key to solving the war for talent in the insurance industry?
’We are just trying to show off insurance as a career option,’ says business graduate
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IT Interview
James Nicholson: From graduate scheme to Zurich’s chief of claims
’Working for an insurance company – specifically in claims – allowed me to apply my law degree,’ says chief claims officer
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News Analysis
Briefing: Where next for personal lines?
It remains to be seen how long it will take for the sun to rise on personal lines insurers once again
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News Analysis
Could the debanking scandal cross over into insurance?
The FCA said that it ’would not consider it appropriate to cancel a policy purely on the basis of a policyholder’s views’
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News Analysis
Industry’s reckoning over inclusive policies presents an opportunity for progress
Equity’s programmes have ”helped connect new joiners, develop and advance experienced hires and expand the reach of insurance into new areas,” says Lloyd’s chair
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News Analysis
Zurich not standing still on eTrading investment following top spot platforms ranking
’Whilst technology is an enabler, it will never replace the experience of our people and the importance we place on our trading relationships,’ says head of SME
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News Analysis
Briefing: Dominoes tottering as falling motor market margins cause exits
With a slew of recent reassessments of involvement in the motor insurance market, what can we expect going forward?
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News Analysis
In Focus: Can the insurtech sector provide hope for addressing the challenge of underinsurance?
Insurance Times asks industry experts whether the increasing relevance of insurtech in the sector provides hope for addressing the challenge of underinsurance
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News Analysis
The Big Question July/August 2023: What will the future state of play look like between insurance and AI?
Seven industry leaders discuss the current status quo, alongside an array of upcoming opportunities
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News Analysis
AI as ‘complementary’, not a replacement for the insurance industry – Zurich
’To me, it’s something that complements rather than changes’, says head of SME at Zurich
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News Analysis
Briefing: Listening to brokers’ concerns on service a vital first step for insurers, but action must follow
‘Listening and learning is the first step – now the more difficult process of improving service levels must begin’