Zurich Analysis
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News AnalysisContinental Europe primed to adopt Consumer Duty type rules as ‘alignment between regulators’ gains prominence
French industry leader believes the UK’s ‘regulatory focus’ for general insurance oversight is set to ‘become the new norm in Continental Europe’
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IT InterviewJames Nicholson: What to keep an eye on in the claims sector for 2026
With the New Year in sight, Zurich’s chief claims officer predicts a significant uptick in claims from ’failing AI systems’ and ’wrong decisions’ being made regarding customer experience
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AnalysisBroker CEO Forum: Industry must make talent development ‘strategic and intentional’
’Having better, more well rounded individuals that understand all facets of the market is a real investment in the industry of the future,’ says insurer’s head of retail
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News AnalysisSector should not aim to implement AI as a ‘be-all and end-all’ solution
’The AI can recommend a course of action, but the handler has to take the final decision,’ says chief executive
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IT InterviewGeorgina Davis: Making a mark on regional growth and future leaders
After six months in role, the sector’s youngest regional head has taken her division from strength to strength – writing over 30% more new business so far this year than in all of 2024
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News AnalysisThe Big Question: What’s the next black swan event for UKGI – and is the sector ready?
From climate shocks to cyber catastrophes, insurers are expanding scenario modelling, deepening collaboration and investing in data-driven resilience to withstand the next systemic disruption. But how important is this preparation? Insurance Times puts the question to leading voices from the market.
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NewsDestination Insurance: Futureproofing talent starts with tackling retention
As the industry looks to develop the talent it attracts ‘by virtue of the transferability of those skills, it brings a different challenge to our table’, says executive director of strategy, advocacy and professional standards
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News AnalysisTomorrow’s insurance leaders will come from overlooked places
‘To look for new talent, we need to explore avenues we’ve never explored and that includes both ends of the socioeconomic spectrum,’ says chief executive
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News AnalysisIn Focus: Why so many say ‘I fell into’ insurance – and why that’s changing
‘We’re a global leader. We contribute 2% to the UK’s GDP. We employ 60,000 people and nobody’s bothered to tell anybody that this thing exists,’ says chief executive officer
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News AnalysisIn Focus: How should middle manager development into c-suite be prioritised and delivered?
With the industry’s war for talent often focused on attracting young, new talent into the marketplace, has specific training to fulfil c-suite succession vacuums by promoting middle managers fallen by the wayside? Industry professionals share their views…
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News AnalysisExtranets v software houses: Where are brokers handling their eTrading?
Insurance Times dives into the wealth of data within its Five Star Rating Report: eTrading 2025, to determine whether brokers are using insurer extranets or software house platforms for their eTrading needs
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News AnalysisBrokers reveal 2025’s best and worst insurer eTrading platforms
Aviva has secured a seventh consecutive five star award for eTrading service in Insurance Times’ latest research, trumping other extranet platforms such as Zurich Online, RSA Online and QBE FastFlow – but what else is the survey data saying?
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News AnalysisThe Big Question: What were the most unexpected takeaways from the Biba Conference 2025?
Following another energetic and well attended Biba Conference in Manchester this May, industry leaders reflect on the most surprising moments from across the two-day conference
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News AnalysisBrokers reveal 2025’s best and worst commercial lines insurers
Markel UK has topped brokers’ commercial lines ranking for the second year running and a third time in five years, according to exclusive research from Insurance Times
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News AnalysisLive chat rise and lost phone calls show digital tension in commercial lines
ETrading ‘probably works 90% of the time, but the angst of that 10% is disproportionate,’ says chief executive
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NewsThe off-pitch risk – Burglars, brokers and the beautiful game
’High profile people, be it footballers or others in the public eye, are becoming more of a target,’ says director of HNW private clients
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News AnalysisOpinion: Opportunistic fraud is thorn in sector’s side
Processes combating criminal insurance fraud are working well, according to industry experts, but opportunistic fraud is much more problematic due to its roots in genuine claims and policy applications
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News AnalysisIs the industry doing enough to attract care leavers?
’It is important for children in care to see individuals with similar backgrounds achieving successful careers in the financial services industry,’ says sales operations consultant
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News AnalysisThe Big Question: How can insurance firms stay competitive and differentiate themselves in a soft market?
As softening market rates proliferate, Insurance Times quizzes industry experts on how firms can stay ahead of the pack amid premium price dips
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News AnalysisInsurer gender pay gap reports flag senior staff imbalance and part-time job problem
Median gender pay gaps across the UK’s largest insurers are higher than the national average – but how are these firms seeking to improve pay parity?
