Zurich Analysis
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News AnalysisThe Big Question: What were the most unexpected takeaways from the Biba Conference 2025?
Following another energetic and well attended Biba Conference in Manchester this May, industry leaders reflect on the most surprising moments from across the two-day conference
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News AnalysisBrokers reveal 2025’s best and worst commercial lines insurers
Markel UK has topped brokers’ commercial lines ranking for the second year running and a third time in five years, according to exclusive research from Insurance Times
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News AnalysisLive chat rise and lost phone calls show digital tension in commercial lines
ETrading ‘probably works 90% of the time, but the angst of that 10% is disproportionate,’ says chief executiveÂ
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NewsThe off-pitch risk – Burglars, brokers and the beautiful game
’High profile people, be it footballers or others in the public eye, are becoming more of a target,’ says director of HNW private clients
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News AnalysisOpinion: Opportunistic fraud is thorn in sector’s side
Processes combating criminal insurance fraud are working well, according to industry experts, but opportunistic fraud is much more problematic due to its roots in genuine claims and policy applications
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News AnalysisIs the industry doing enough to attract care leavers?
’It is important for children in care to see individuals with similar backgrounds achieving successful careers in the financial services industry,’ says sales operations consultant
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News AnalysisThe Big Question: How can insurance firms stay competitive and differentiate themselves in a soft market?
As softening market rates proliferate, Insurance Times quizzes industry experts on how firms can stay ahead of the pack amid premium price dips
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News AnalysisInsurer gender pay gap reports flag senior staff imbalance and part-time job problem
Median gender pay gaps across the UK’s largest insurers are higher than the national average – but how are these firms seeking to improve pay parity?
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IT InterviewNikki Lidster: Zurich UK reinforces ‘people business’ philosophy with investment in underwriters
’This investment in our underwriting team is about ensuring that brokers feel supported,’ says head of SME and trading
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News AnalysisTechTalk: Insurers still grappling with legacy system challenges
If legacy technology is not updated coherently across the supply chain, this could ’create inconsistent customer experiences at different points in the customer journey’, says law firm chief executive
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News AnalysisThe Big Question December 2024: What trends do the UKGI market need to be cognisant of heading into 2025?
With the new year fast approaching, Insurance Times quizzes industry experts on what the insurance sector should watch out for in 2025
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News AnalysisInsurers going that little extranet to tackle rising underinsurance
With insurers agreeing on the persistent risk of underinsurance, they discuss the suprising benefits of eTrading in addressing the issue
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News AnalysisSME underinsurance is far from a small problem
SMEs and sole traders are a ‘significantly untapped market’, according to chief growth officer – however, the insurance sector must be more proactive when it comes to accident and health covers
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News AnalysisTechTalk: Uptick in chief artificial intelligence officers joining insurance c-suites
AI ’doesn’t fit squarely in technology [roles] because data is involved’, therefore more firms have begun hiring chief artificial intelligence officers, says chief executiveÂ
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News AnalysisIn Focus: How can firms prevent their software from becoming legacy technology?
We asked: With rapid technological evolution, how can firms prevent their software platforms from becoming legacy tech in the medium-term while keeping pace with advancements?
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News AnalysisBriefing: Schools, charities and public sector sees ‘more frequent’ cyber attacks in 2024
Cyber criminals seeking personal data phishing and ransomware opportunities are looking at tightly resourced schools, charities and public sector firms as targets
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News AnalysisBriefing: Rampant regulation poses threat to D&O claim volume
Brokers must support company directors to ensure they are not ‘left to their own devices’ around incoming regulation, as implementation uncertainty can cause D&O claims
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News AnalysisBriefing: Why the Crowdstrike IT outage is a ‘wake up call’ for the insurance industry
’The losses we saw for Crowdstrike are not even close to the losses for a cloud outage,’ says chief executiveÂ
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News AnalysisIndustry grapples with ‘scalability challenge’ around generative AI
While many insurers and brokers are dipping their toes into the waters of generative artificial intelligence, the line between experimentation and successfully scaled use cases is blurred
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News AnalysisWill the lithium-ion battery boom trigger an insurance bust?
The rising use of lithium-ion batteries is increasing fire risks, prompting potential policy wording changes. How will the industry respond to this new challenge?
