Analysis

Live chat rise and lost phone calls show digital tension in commercial lines

By 2025-05-15T07:00:00

GettyImages-1363894897

ETrading ‘probably works 90% of the time, but the angst of that 10% is disproportionate,’ says chief executive

Speaking during an Insurance Times webinar entitled Reaching the regions: Driving success through local broker-insurer relationships in UK commercial lines, held in association with Zurich, panellists emphasised that while digital tools have improved operational efficiency, there remains a significant gap between broker expectations and system reliability.

Read more…

Explore more eTrading-related content here, or discover other news stories here

You need to register to continue reading the rest of this article and more for free.
(If you’re already registered, please sign in here.)

REGISTER NOW FOR FREE

We’re glad you’ve chosen Insurance Times as your source for industry news and hope you’ve been enjoying reading articles from our award-winning team of journalists.

Gain access to more of our exclusive, breaking stories, interviews and news analysis as it happens. Registering is quick, easy, free, and will also have the additional benefits:

  • Uncover Secrets: Dive deep with exclusive annual reports, fueled by expert insights.
  • News That Matters: Award-winning coverage & analysis, delivered to your inbox.
  • Stay Ahead, Your Way: Daily or weekly - choose your news rhythm.
  • Own Your Learning: Curate your knowledge with a personalized library.

Register for FREE now and Keep Reading

Stay on top of the insurance game with our subscription! Get unlimited access to over 80,000 articles, in-depth analysis, exclusive reports by industry experts, and our Five-Star rating system to compare companies and find the best fit for your business needs - view subscription options.